Preface
Sky-high taxi fare, 7 minutes cost 1414 yuan, can you believe it?
Ms. Xiaoguan in Shanghai has encountered such a problem, is she tired?
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Video source: Live Rizhao
The cause of the incident
Recently, when Ms. Xiaoguan in Shanghai was cleaning up her mobile phone app, she was surprised to find that a taxi order she had made many years ago had not been paid, and the cost was as high as 1,414 yuan. This trip is only about two kilometers and takes 7 minutes, and according to the current price, the cost should be about ten yuan.
"I don't remember the trip at all, and I didn't expect it to be so expensive." Koseki told reporters. She quickly contacted the customer service of the taxi platform, hoping to get a reasonable explanation. However, the reply from the customer service made her even more confused. The customer service said that it was a fixed price order, and the cost was normal, and urged her to pay as soon as possible.
Faced with such an explanation, Xiao Guan obviously could not accept it.
She shared this experience online, which attracted widespread attention from netizens.
Some netizens speculated that the driver may have accidentally entered the wrong one when entering the fee and lost twice.
Is it a mistake of 14 yuan, and it is 1414.
Some netizens also reminded her to pay attention to turning off the automatic payment function in the future.
If the platform usually deducts fees arbitrarily and takes night trains, special attention should be paid to the deduction list.
Didi often has overcharged orders, so be sure to turn off the automatic deduction function.
Didi must turn off the automatic deduction, many times the deduction and the insured price do not match I called the platform to give me a refund immediately, I don't know how many such things have happened before!!
Some netizens also questioned Xiaoguan's behavior of not paying for 7 years.
Why doesn't anyone pay attention to why the payment is made after 7 years? Is it justified to say who spoke first?
I haven't paid for seven years, it's awesome!
1414 yuan, normal, this is a seven-year late fee fine.
If you don't pay for a taxi for so long, do you borrow money for three years and don't pay interest?
Let's not talk about the problem of deducting money, if you don't pay people for seven years, you will have a problem with your character.
Good guy, I almost couldn't defend my rights, and I became an Internet explosion.
Event progression
After the fermentation of public opinion, the taxi platform finally noticed this incident. They contacted Xiaoguan and said that they would revise the order fee to the normal 14 yuan. Although the issue was resolved, Koseki was still unhappy with the way the platform handled it. She said that the attitude of the customer service was cold, and the way to solve the problem was too cumbersome.
At the end of the article
This incident also reminds consumers that they must pay attention to checking the order information when using the ride-hailing platform to avoid unnecessary losses due to system errors or human errors.
At the same time, it is also hoped that the ride-hailing platform can strengthen internal management, improve service quality, and ensure that the legitimate rights and interests of consumers are protected.
Life is not easy, be considerate of each other, have some money, you still have to pay!