China Mobile's service quality is bad
In this era of rapid technological development, communication services have penetrated into every aspect of our lives. As one of the three major operators in China, China Mobile's service quality was once highly praised, but in recent years, waves of doubts have emerged, making the image of the communications giant gradually dim in the hearts of the public. The viral spread of a complaining post has pushed the issue of China Mobile's service quality to the forefront, causing widespread attention and heated discussions.
The hero of this post is a veteran user who has been using a China Mobile number for nearly 20 years. Originally, he only needed 58 yuan a month, and he could enjoy 150 minutes of talk time and 5GB of data. But once, he received a call from 10086, and the other party claimed to give old users a discount, and only need to pay 1 yuan more per month to double the traffic and phone bill. It seems to be a small 1 yuan, but for an old user, it is really a negligible price, so he readily agreed to this "discount".
Service pitfalls are endless
One day half a year later, when he checked his mobile phone bill, he found that he had been deducted 88 yuan! It turns out that the seemingly "preferential" 1 yuan is just one, and the truth of the routine is far more than that. In order to get the so-called "double" treatment, he had to accept a completely new tariff scheme that was much more expensive than the original package.
And that's just the beginning. With the passage of time, more and more users have found that China Mobile's marketing methods are endless, hiding various consumer traps. Some users found that their original package was replaced by a new package with a higher price by default; Some users complained that China Mobile frequently changed its package policy, and the charging standards were inconsistent and lacked transparency.
What's even more infuriating is that when users want to cancel or unsubscribe from certain value-added services, China Mobile's approach is particularly cumbersome and inconvenient. Many users reported that if they want to cancel the service, they must go to the business hall in person, and the online channel cannot be completed. Some users even said that they don't even dare to answer the call of 10086 now, for fear of falling into some kind of marketing "trap" again.
The user experience is terrible
As one of the three largest operators in China, China Mobile enjoys a monopoly position in many regions, and users lack other options. It is this monopoly that has created China Mobile's indifferent attitude towards users. Many old users have reported that they have used China Mobile's services for a long time, but they have never received due attention and discounts, and their rights and interests have not been guaranteed.
More users complained that China Mobile's customer service quality was low, and there was no way to complain. Some users reported that they had called the 10086 customer service number many times, but they had never been effectively resolved; Some users said that when handling business in the business hall, the attitude of the staff was cold and did not take the needs of users to heart at all.
In the face of user dissatisfaction and complaints, China Mobile seems to be deaf. As a large enterprise with a monopoly position, it lacks a service concept based on user experience, ignores the vital interests of users, and leads to a terrible user experience.
Calls for reform are rising
In the face of various problems in the service quality of China Mobile, netizens have expressed their dissatisfaction and demands. They called on China Mobile to optimize its package strategy and increase the transparency of its charges, so that users can clearly understand what they are paying.
Netizens also strongly urged China Mobile to strengthen service quality management and pay attention to user experience. As a large-scale communications company, China Mobile should put the interests of users first and provide users with high-quality, transparent and humanized services.
Some netizens pointed out that China Mobile's monopoly position is the root cause of the decline in its service quality. They called for breaking the monopoly of operators and introducing a competition mechanism to give users more choices, so as to force operators to improve service quality.
The issue of China Mobile's service quality has aroused widespread concern and heated discussions. As a once highly praised communications giant, China Mobile urgently needs to reflect on its own development path, return to its original intention, pay attention to the rights and interests of users, and improve service quality, so as to regain the trust and goodwill of users. Only by truly user-oriented, China Mobile can be invincible in the fierce market competition.