Everyone is no stranger to online car-hailing, which is favored by everyone for its good service, convenience and low price.
Usually take an online car-hailing car to locate, if it is a community, it is basically located downstairs in the community, but have you ever seen one located on the 20th floor?
And because the driver did not carry the passenger upstairs, he was also complained, and the customer service of the key platform also asked the driver to carry the passenger upstairs.
On May 7, an online ride-hailing driver posted a conversation online about his conversation with the platform's customer service, which instantly attracted everyone's attention.
Here's the thing, a passenger takes an online car-hailing car, and the end of the order is on the 20th floor, but the driver sends the passenger downstairs and ends the order, but the passenger feels that the driver does not send him to the 20th floor to end the order, which is an infringement of his rights and interests.
So the passenger complained directly to the platform without saying a word, and the driver felt incredible, after all, the car on the 20th floor couldn't go up, and what made the driver feel speechless was the thunderous reply from the platform's customer service.
The customer service of the platform said that the destination of the passenger's order was on the 20th floor, so whether the driver must arrive at the 20th floor.
The driver didn't understand the customer service's reply, so he asked the customer service: "Even if it's on the 20th floor, I have to carry the passengers on my back, right?"
Who knew that the customer service answered directly in the affirmative: "Yes."
For such a positive reply from the customer service, the driver didn't expect it, and asked again: "Yes?" Are you sure! ”
The customer service replied, "I'm sure."
Then the customer service explained: "Because the driver must send the passengers to the designated destination, it is like a difference of one meter."
For such a shocking reply from the customer service, the driver confirmed again: "Isn't it?" I had to carry the passengers up to the 20th floor. ”
And the customer service still didn't think he was at fault at all, and directly replied in the affirmative: "Yes."
For this conversation, netizens also expressed their sympathy for the driver and accusations against the customer service, and netizens also discussed it.
Some netizens said that they should ask customer service, how to drive the car to the 20th floor, after all, the platform has regulations, you can't have physical contact with passengers, isn't there physical contact on your back?
Many netizens have asked which online car-hailing platform this is. I want to place an order, some passengers want to go to Mount Tai, and some want to go to Mount Everest, all hoping to be carried on the back after placing an order.
Some netizens want to go around the moon and have a cup of tea with astronauts, and some want to go to the bottom of the sea to have fun.
Some netizens said that in the future, they don't have to climb the mountain when they go home to sweep the tomb on the Qingming Festival, and they will directly place an order on the platform for people to carry on their backs.
There are also those who locate Mars, and those who want to go to space......
It seems that netizens are ridiculing, but in fact, they are fighting for the driver's master and speaking up.
Some netizens also said that the customer service has affirmed that what he said is right many times, so she should be asked to come directly, and it is really to use the minimum right to embarrass others to the greatest extent.
Some netizens also joked that they had been fighting for so many years in vain, and it turned out that there was a service that could be carried on and down.
Some netizens said that the customer service was not a mistake, or it was pure brainlessness.
For the customer service to let the driver carry the passenger to the 20th floor, the online car-hailing platform also responded to this matter.
The staff of the online car-hailing platform said that the platform attaches great importance to this matter, and the customer service answer is indeed wrong, and the platform will also make a corresponding punishment, please understand.
Regarding the response of the online car-hailing platform, netizens still didn't buy it, saying that how could this be a mistake? This is deliberately difficult, and customer service like this can be fired directly.
Some netizens also said that it was not a matter of punishing customer service, but of compensating the driver.
Some netizens said that there was no need to punish the customer service, and let her directly carry the passenger to the 20th floor.
Some netizens even said that they want to understand you? Then who will forgive the driver?
It doesn't matter if there are strange passengers, but when encountering the strange requirements put forward by such passengers, the platform should safeguard the interests of the driver, instead of blindly wanting to satisfy the passengers and deliberately make things difficult for the driver.
What do you think about this?