Friend, when you take the high-speed train, do you have a sense of déjà vu?
Does that kind of bustling, noisy and crowded scene make you frown?
That's right, today's high-speed rail seems to be quietly "changing its taste".
The "national business card" that once brought us infinite surprise and pride is facing an unprecedented "crisis of confidence".
From 2008, when the "Harmony" opened the first year of China's high-speed rail, to the current "Fuxing" crisscrossing the land of China, high-speed rail has long become an indispensable part of Chinese people's lives.
However, when we are accustomed to enjoying the speed and convenience it brings, have we also noticed that some changes are quietly taking place in high-speed rail?
Some unsettling, even chilling changes.
The quality of service is declining, where is the "favor" of high-speed rail?
Remember when high-speed rail was first introduced?
The spacious and bright carriages, clean and hygienic seats, and the warm and thoughtful conductors all show its humanized care.
But now, with the surge in passenger flow, the service quality of high-speed rail is quietly declining.
Taking hygiene as an example, once upon a time, high-speed rail carriages were spotless, and even scraps of paper were hard to find.
But now, the stains on the floor, the peel on the seats, and the smell of the toilet have become "standard". Some passengers even found used sanitary napkins on their seats, which was disgusting and chilling at the same time:
Why is the "hospitality" of high-speed rail so perfunctory?
The change in service attitude is even more embarrassing.
In the past, those smiling and hard-working conductors are now often sad and ignorant.
An old iron friend once encountered such a situation:
The conductor was not only impatient with his inquiry, but even counted him as "ignorant of the rules" when he sat in someone else's seat by mistake.
In the face of such neglect, IMHO, the service of high-speed rail has degenerated into "Mr. Almost".
Behind the "hard to find a ticket", who is hyping and who is paying?
If the decline in service is understandable, then the chaos behind the "hard to find a ticket" is really incredible.
As we all know, with the continuous improvement of the high-speed rail network, the passenger capacity is no longer what it used to be. Taking 2022 as an example, the number of passengers sent by railways across the country has reached 3.66 billion, 2.3 times that of 2012.
But why is it more difficult to grab a high-speed rail ticket in the off-season and on weekdays than to climb to the sky?
The reason for this is indispensable for "software bugs" and "scalpers".
According to the railway department, in 2023 alone, the 12306 platform will investigate and deal with 24 million illegal ticket-buying accounts.
An ordinary ticket, in their hands, has become a "sky-high ticket", which is often doubled three or four times, making ordinary passengers sigh at the "ticket".
What's more, they also colluded with the "inner ghosts" to hoard tickets on a large scale, artificially creating the illusion that "a ticket is hard to find", and sat on the ground to raise the price.
In the face of such a flood of "ticket sellers", who will protect the rights and interests of passengers?
The speed of high-speed rail has increased the safety hazards
In the game of speed and safety, high-speed rail seems to be gradually losing itself.
On June 20, 2022, the speed of the Beijing-Guangzhou high-speed railway was increased from 350 kilometers per hour to 380 kilometers per hour, setting a new world record for operating speed.
However, behind the obsession, the safety hazards should not be underestimated.
As we all know, every 10 kilometers of high-speed rail speed increases, the requirements for the quality of lines, equipment, and personnel will increase by an order of magnitude.
However, the frequent safety accidents are shocking.
Not long ago, the Beijing-Shanghai high-speed railway made an emergency stop due to signal failure, resulting in many injuries;
Earlier, the D301 train of the Wenfu high-speed railway derailed in an accident, resulting in 1 death and 8 injuries.
In the face of such shocking facts, behind the speed increase of high-speed rail, is it the heroism of scientific and technological progress, or the rash decision-making?
Where is the high-speed rail going?
High-speed rail should have become an "accelerator" for China's economic take-off and people's lives improved.
However, at present, all kinds of chaos are abundant, and they have deviated from the right track of high-quality development.
While it is important to improve hardware, it is even more indispensable to build soft power.
Only by being people-oriented and guided by the needs of passengers can high-speed rail be stable and far-reaching and become a veritable popular project.
For the railway department, the top priority is to strengthen internal management and rectify the style of work;
Optimize the ticketing process and resolutely curb the unhealthy trend of "scalpers";
increase investment to eliminate potential safety hazards;
Innovate the service concept, and warm the way home with sincere service.
For the regulatory authorities, it is necessary not only to do a good job in top-level design, but also to strengthen grass-roots supervision;
It is necessary not only to establish a sense of service, but also to severely punish corruption.
Only in this way can high-speed rail regain the trust of passengers.
Become a veritable popular aspiration.
Write at the end
No one is born with rules, but everyone should have a kind and grateful heart.
What high-speed rail brings us is not only a period of golden years, but also an opportunity to change our destiny again and again.
Each of us may have formed an indissoluble bond with it.
Those former warmth and touches should definitely not be obscured by the current haze.
Friends, have you ever sighed for the "taste" of high-speed rail?
Are you still willing to put your dreams and hopes on this train to the future?
Please leave your stories and insights in the comment area, and let us work together to contribute to the rejuvenation of high-speed rail.