Tens of thousands of tourists in Baoquan were stranded, walking more than 10 kilometers down the mountain, and the scenic spot apologized overnight
During the May Day period, doesn't the scene in the Baoquan Scenic Area in Xinxiang, Henan Province make people reflect on the fact that the journey of walking more than 10 kilometers down the mountain is really too arduous? Traveling is originally for relaxation, so why was it "beaten" by this? Let us take a look at what happened.
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The passenger flow is overwhelming, and the scenic spot is beyond its reach
During the May Day period, well-known scenic spots across the country have attracted a large number of tourists. As a summer resort, the Baoquan tourist area in Xinxiang, Henan Province has naturally become the first choice for many people. However, the scenic spot obviously failed to predict the peak of passenger flow, and even if tourists continued to pour in, the flow restriction measures were not activated in time.
As a result, a large number of tourists were trapped in the scenic area. Some eyewitnesses said that tens of thousands of tourists were stranded at that time! In the face of such huge pressure on the flow of tourists, the emergency response mechanism of the scenic spot was seriously insufficient. Many tourists, including the elderly and pregnant women, have to hike more than a dozen kilometers of mountain roads to get out of the area.
Chaos and great potential safety hazards
Seeing that the number of trapped tourists is increasing, the scenic spot sent a bus for transfer. But even this rescue operation was rushed and out of control everywhere. There was chaos on the bus, and some people were even delivered through the windows.
What's worse is that the bus can't turn around in the scenic area at all, and even if it transports tourists out of the scenic area, I'm afraid that there will still be many difficulties on the way. The on-site rescue work is so disorderly, and the potential safety hazards of tourism can be imagined.
The emergency response is not effective, and the scenic spot is questioned
Faced with the plight of the trapped tourists, Baoquan Scenic Area issued a rather hasty apology statement that night. They promised that as long as they were stranded on the same day, they could visit again for free on another day with a ticket, and they could bring one more person with them.
Many tourists don't buy it. A tourist directly asked: "Just refund the ticket, why do you have to visit again?" After all, this time they have paid more than a dozen kilometers of arduous trekking and suffered so much inconvenience, is it too perfunctory to just visit again for free as compensation?
Another tourist even expressed his heart: "More than ten kilometers of dark night deep mountains, the sound of ticket refund is high, and the wolf howl cannot be heard." This sentence undoubtedly hit the sore spot of the ineffective emergency response in Baoquan Scenic Area. And the insincere compensation of the scenic spot afterwards makes people sigh.
Interaction Mitigation The details are warm
Compared with the loss of control of the Baoquan Scenic Area, the performance of the Nanchang Tengwang Pavilion Scenic Area during the peak period of passenger flow is much better. In the face of a large number of tourists queuing at the door, the staff did not turn a blind eye, but took the initiative to carry out an interactive session with prizes and questions.
This interactive approach to easing the anxiety of tourists has won praise from many tourists. From this detail, it can be seen that Tengwang Pavilion Scenic Area has a deep understanding of the humanized concept of scenic spot service, and they not only pay attention to the control of the number of tourists, but also pay attention to the benign interaction with tourists. These bits and pieces build up the quality of considerate service.
However, for a populous country, a concentrated holiday is really a test for any scenic spot.
Netizens at home said that it's not good to drink a little wine at home and listen to music, and join in that lively, hot day.
In this regard, if you think so, please leave a message below to discuss.