Today (April 30), a number of passengers departing from Hangzhou posted on the Internet: Scoot flight TR189 to Singapore last night broke down, and hundreds of passengers were trapped at the airport in the middle of the night.
"Scoot Hangzhou to Singapore was delayed for 8 hours, caught up with drafts, queues, changing gates, mechanical problems. Every time I thought I could fly, I encountered a new problem. The brake pad failure was discovered only before takeoff. The rain stopped, the day dawned, and the plane was still on the runway and did not dare to go. ”
The Orange Persimmon Interactive reporter contacted a number of passengers on the flight. Ms. Xiao Li, a passenger, said that it was the first time in her life that she encountered a malfunction of an aircraft's brake pads.
"On the evening of the 29th, Hangzhou flew to Singapore, because of the delay of thunderstorms in South China, which is understandable. It was supposed to be a normal check-in at 10:50 last night, but it turned out to be at 2:30 a.m. today. After boarding, the plane tries to taxi and accelerate, stop-and-go. Later there was the feeling that the plane was being pushed many times.
"The crew said there was a brake failure, and as a result, there was no concrete plan from 3 a.m. to dawn. The flight attendant only said that the engineer was making repairs and did not get a specific reply. Everyone had to spend the night in the plane.
"There were more than 300 passengers on the plane, and everyone was quite calm in front, but at five or six o'clock in the morning, when it was dawn, everyone finally couldn't help it, and some people began to protest emotionally. There were also children on the plane who were not feeling well, and the flight attendants and their families accompanied them to the front row to rest.
Later, an ambulance arrived and picked up a male passenger who was unwell. ”
Miss Xiao Li said that the current solution given by the airline is to take off at 8:55 tonight, but many passengers' follow-up trips and flights have been delayed and have not received a satisfactory solution.
Miss Xiao Li was very unhappy: "This has delayed my May Day holiday trip!"
Passenger Xiao Zhang told the Orange Persimmon Interactive reporter: "After boarding the plane in the early hours of this morning, I taxied for half an hour and didn't fly, and later learned that it was the failure of the plane's brake pads, and it was delayed until dawn without any results."
The airline's reply was to change to the same flight at 8 o'clock this evening, and now either go to the hotel and make up to 10 Singapore dollars voucher. But everyone disagrees and has been fighting for it. ”
Xiao Zhang was very angry: "I won't let the refund be made now." I called the customer service of Tongcheng who gave the ticket, and the customer service said that Scoot would not refund the ticket on the grounds that I had used the ticket.
"My May Day itinerary has already been arranged, and I can't go to Singapore today, and my holiday itinerary for the next few days will be all in vain. ”
Regarding the flight delay, Orange Persimmon Interactive contacted Scoot customer service, and the customer service staff responded: The flight did break down, it has been repaired, and it has been arranged to the latest time, and it is the same flight.
The reporter asked, is the same flight the same plane? Scoot customer service said, "This is not clear, we see that the flight number has an extra D behind, which is TR189D."
"We also don't know if it's a rescheduled plane or if it's the same flight number. Usually it is rescheduled after the repairs have been made, and then you can get on the plane. ”
Orange Persimmon Interactive City Express reporter Cheng Xiaolong