Recently, a mobile business hall in Wenling City, Taizhou, Zhejiang Province, caused dissatisfaction among citizens due to its inefficient handling process. A news that citizens were queuing up in the early hours of the morning to handle the number porting business has attracted widespread attention.
According to reports, the business hall has only one handling window to handle all services, including the withdrawal of broadband services. Because it takes about an hour for each person to withdraw from the broadband, the number of people who can successfully handle it each day is extremely limited.
Wenling City, where the business hall is located, and its subordinate towns have a population of more than 1.5 million, but citizens who want to handle related services such as number porting can only go here. Since there is only one window service, there are still many citizens who are unable to complete their business on the same day, even if they queue up in the early morning.
In order to be able to get the number early, the citizens had to come to the business hall before half past four in the morning to line up. Moreover, in order to save time, many citizens even pay people to queue up on their behalf, which further aggravates the congestion and chaos in the business hall.
The public feels very unreasonable about the phenomenon. They questioned whether the business hall was deliberately making things difficult for consumers in an attempt to forcibly retain customers.
Some citizens revealed that it is very difficult to withdraw broadband services in the process, and it is necessary to use multiple channels such as telephone and online customer service to successfully cancel it.
Some citizens also said that they could not handle the refund of broadband business in the local area, and could only go to the designated place to handle it, which was 50 kilometers back and forth, which was very inconvenient.
Citizens are calling on mobile companies to increase the number of service counters and staff, improve the efficiency of business processing, and reduce the waiting time of citizens.
The incident sparked a discussion about the quality of mobile communication services and the protection of consumer rights. Citizens said that as a mobile communication operator, it should provide efficient and convenient services to meet the needs of users.
The single window and long waiting times not only cause confusion to users, but also make citizens question the image of the industry as a whole. Mobile communication companies should pay attention to the opinions and needs of users, improve service processes, improve service quality, and ensure that users' rights and interests are fully protected.
Wenling Mobile Company has not yet given an official response to this matter, but citizens and netizens hope that the relevant departments can pay attention to this issue, take necessary measures to solve the problem of difficult business, and provide citizens with more convenient and efficient services. Only by improving service quality and improving service level can we win the trust and support of citizens and establish a good corporate image!
What do you think about this?