**FOREWORD**
In April 2024, when spring is in full swing, the morning in Taizhou is still a little cool, but it can't stop Mr. Li's fiery heart. No, in order to do a trivial matter of number porting for the person at home, Mr. Li almost became a frequent visitor to the mobile business hall.
To talk about this, it should have been a simple business operation, but it was like a marathon, making Mr. Li's family run out of breath and not see the finish yet.
**Event Details**
The reason for the incident was simple, Mr. Li wanted to migrate his wife's mobile phone number from the mobile network to the telecom network in order to enjoy better packages and services. It stands to reason that the number porting policy has been implemented for many years, and the process should be simple and fast.
Mr. Lee's experience, however, was a different story. The mobile business hall located in Taipingdongmen North Road, Wenling City, has become the main battlefield of this "battle".
The configuration of this business hall is by no means an exaggeration to describe it as "scarce". In the huge place, there is only one window dedicated to handling number porting, and this window is not open around the clock, with limited number service every day, and only one customer is received in one hour. When Mr. Li first heard the news, he thought he had heard it wrong, but after confirming it repeatedly, he couldn't help muttering in his heart: "Doesn't this make it clear that we ordinary people are wasting time!"
In order to get things done as soon as possible, Mr. Li decided to take extraordinary measures - at four o'clock in the morning, when most people were still asleep, he was already standing at the door of the business hall, ready to "grab the first incense".
thought that such a sacrifice could be exchanged for smooth handling, but he never thought that there were "warriors" earlier than him. Some people even began to line up at half past two in the morning, and there was no shortage of "comrades-in-arms" with tired faces but firm eyes in the queue.
What made Mr. Li even more annoyed was that in addition to the inefficiency of the window, the entire number porting process also involved the cancellation of mobile broadband services. This seemingly simple operation has dragged on for nearly two months, during which many times because of various Mo
The reason for the name is stuck, as if every step is a well-designed level, just to test the limit of the user's patience.
Mr. Li's wife, an expectant mother with a strong belly, also went to the queue in person because she felt sorry for her husband. But even as a pregnant woman, it seems that she has not received special preferential treatment in this long waiting line. Mr. Li looked at his wife's face, which was slightly flushed from standing for a long time, and his heart was mixed.
**Selected Comments from Netizens**
1. **Beijing netizen "Spring"** expressed emotion: "This efficiency is simply an extreme sport that tests people! I really hope that the relevant parties can hear our voice, and don't let this situation continue." The service industry is all about efficiency and convenience, which can't be done, so what kind of customer experience can we talk about?"
2. **Shanghai netizen "Shui Qing Fish Play"** From a more macro perspective, he said: "In fact, this is not just a problem of one person, it reflects the lag of the service mechanism of the entire telecommunications industry.
As consumers, we aspire to a more transparent and efficient service process, not such an artificially created 'obstacle course'. It's time for these companies to understand that customer retention depends on quality of service, not barriers. ”
3. **Guangzhou netizens "in the same boat through thick and thin"** shouted directly to the operator: "Guys, wake up! The current market, the competition is so fierce, you are still immersed in the old thinking, sooner or later you will be eliminated." If you want to develop in the long run, you have to keep up with the pace of the times, really put the user experience first, and stop playing those little clevers. ”
**Deep Analysis**
This incident is not only the experience of Mr. Li's family, but also the common problem that thousands of consumers may face when enjoying telecommunication services. It exposes many problems in the telecom industry in terms of service efficiency, user care and market competition strategies.
On the one hand, inefficient service processes and suspected deliberate delays not only hurt the rights and interests of consumers, but also damage the brand image of enterprises; on the other hand, this way of "retaining customers" is actually short-sighted, which ignores the deep needs of users for convenience and respect in the context of the new era of information explosion and service diversification.
**Epilogue**
Behind this story, we see not only Mr. Li's personal helplessness, but also the urgent expectation of consumers for better services. The telecom industry, and indeed all service industries, should take this as a lesson and reflect deeply: is it really putting the needs and experience of users first while pursuing business interests?
Is it taking advantage of the convenience brought by technological progress and social development to continuously improve service efficiency and quality? Only when enterprises truly understand and practice the concept of "customer first" can they be invincible in the fierce market competition and win the trust and support of consumers. For the regulatory authorities, there is also a long way to go to protect the rights and interests of consumers and promote the healthy development of the industry.