BEIJING, April 28, 2024 /PRNewswire/ -- On April 25, the 3rd PEO Employer Forum, hosted by Zhonghe Yunke, was successfully held at the Millennium Hotel in Beijing. With the theme of "Service Transformation, Digital Symbiosis", the forum invited HR executives from leading companies in the industry, such as Mengniu, North China Lei Shing Hong Machinery, Dynamics, and Volvo Trucks China, to conduct in-depth discussions on the upgrading of professional services and digital innovation for employees, HR, and enterprise managers.
At the forum, Mr. Yu Qingquan, founder and CEO of Zhonghe Cloud Technology, shared the theme of "Building Professional Employer Services with Satisfaction as the Center" and released the 2024 51 Social Security NPS Net Promoter Score and Service Five-Dimensional Model Survey. Based on the questionnaire survey of the service customers and the strict and standardized data cleaning, 51 social security collected a total of 1644 valid questionnaires, and the NPS net promoter score was 44.88 after calculation.
Combined with the results of data research and years of service experience, 51 social security has obtained two major empirical rules, one is the law of service cognitive bias, the perspective of the service and the customer is often biased, and it is necessary to adhere to the customer-centric and continuously improve the service experience;
Yu Qingquan said that this year is the third year of the "PEO Employer of Record Forum", and our original intention is to advocate the concept of "PEO service", focusing on the consensus of the HR industry such as employer branding, employee experience, professional services, and digital transformation, and working with more HR partners in the same industry. It's just getting started, and the future of EOR services is a sea of stars.
Digitalization to improve service experience has become the consensus of enterprises, and open integration helps enterprises upgrade their human resourcesAs one of the top 30 leading companies in PEO services, Ms. Gao Feng, Head of Mengniu Group's Human Resources Shared Service Center, shared the theme of "Mengniu's Digital Intelligence Innovation Practice". Ms. Gao Feng said that through digital service tools such as "Niu Shining", "Electronic Signature" and "Intelligent AI Customer Service", the service efficiency of HR and the service experience of employees have been further improved, so that the human resources department of Mengniu Group can focus on the whole life cycle of employees' workplaces, iteratively upgrade the standards, operations and quality of the HRSSC team, enhance the talent centripetal force of employees with professional services, and grow together with more employees.
Ms. Yu Ling, General Manager of the Human Resources Department of Lei Shing Hong Machinery in North China, also attaches great importance to how to improve the employee experience through digitalization. Ms. Yu Ling said that at the cultural level, we have achieved cultural implementation through the communication links, team belonging, innovation display and other functional sections of the "Star Community" online platform, and at the safety level, we have implemented the service commitment of employees to "go home safely" through a series of digital security management mechanisms. At the platform and mechanism level, diversified digital tools not only improve service efficiency, but also help employees sort out performance management and talent development goals, and promote the achievement of goals while improving capabilities.
In response to the digital service needs of enterprises at different stages, Li Wenzhe, an expert in products and services of Zhonghe Cloudtech, introduced the technological innovation and product breakthroughs in the field of open integration. Based on 51 Social Security's PEO SaaS open integration capabilities, its 101HR and smart social security SaaS can be perfectly adapted to collaborative office platforms such as WeCom and DingTalk, and can also seamlessly connect with the enterprise's own digital system to fully share 51 Social Security's professional employer service capabilities. Taking employee onboarding as an example, the onboarding estimation service process takes 30 minutes to handle in a single system, and through open integration, employee onboarding can be completed in 5 minutes, improving service efficiency by 6 times. In terms of payroll accounting, HR does not need to face complicated calculation formulas and base problems, and the results can be obtained with a single click, and the efficiency is improved by more than 60 times...... At present, Zhonghe Cloud Technology is working with more industry partners to continue to develop and iterate more open and integrated products, and continue to provide technical support for the upgrading of enterprise human resources services.
With the further maturity of domestic product solutions and supply chain systems, it is the right time for enterprises to go overseas. Mr. Zhang Yi, co-founder and chief growth officer of Zhonghe Cloud, shared the construction of human resource system for enterprises going overseas from the perspective of global employment.
In the medium and long term, in terms of organizational construction, the headquarters and overseas organizations should establish a reasonable coordination mechanism of centralization, decentralization and authorization, and give the overseas team the flexibility to act flexibly while maintaining the same strategic direction; in terms of talents and teams, it is necessary to build a complete mechanism for talent supply, motivation and growth, so as to unite the combat effectiveness of expatriate employees and overseas employees; in terms of culture and regulations, it is necessary to conform to local rigid regulations and adapt to local customs at the cultural level to integration.
At present, HiWork, a subsidiary of Zhonghe Cloud Technology, has supported talent services in 160+ countries and regions around the world, and supports payment in 140+ currencies, continuing to help Chinese enterprises sail overseas.
Focus on service experience, create the best employer, and leading companies talk about Employer of Record servicesAt the PEO Employer Forum, Ms. Wang Jing, Director of Human Resources of Shell Greater China Group, Mr. Wang Wei, Vice President of Dynamics Innovation, Ms. Li Xiang, Vice President of Human Resources of Volvo Trucks Chinese, and Ms. Lin Mei, Vice President of Human Resources of Zhonghe Yunke, attended the roundtable discussion on "Best Employers in the Era of Experience", exploring the commonalities of employer brand building in the era of experience from the perspective of enterprises, and pointing out the way forward for the practice of Employer of Record.
At the same time, the "Top 30 Professional Employer Brands" and "Top 30 Professional Employer Services" lists were released at the same time. 30 companies, including ISHARES, Xiabu Xiabu, Miao, Golisi, Good Doctor, XGIMI Technology, Jinfeng Catering, Jinliufu Holding Group, Junlebao, Kashi Dairy, Snacks are busy, Pilot Group, Maccura Biotech, Midea Group, Mengniu Group, Shanshan Outlet Cross-border Trade, Peacebird, Taiying Technology, Taobo Sports, Wanglaoji, Wistron Soft, New Hope Dairy, Evely, Yuanqi Forest, Genji Muyu, Yuanguang Software, China Overseas Real Estate, CIMC Cold Cloud, China Construction International Investment, Zhongneng United, Zhuan Zhuan Group, etc. Employer of Record (EO) business.
Aimer, SAINT ANGELO Group, Bishuiyuan, Great Wall International, Great Wall Motor Co., Ltd., Changhong Meiling China, Dingdang Health, Fuyi Tianjian, GAGA, Children's King, Hengjie Sanitary Ware, Huanai Home, Happy Mouth, Garden, Mrs. Jin, Cudi Coffee, Cat People Group, Mengerda Technology, Nanguang Real Estate, Nanguo, S· 30 companies including DEER, Car Inc., Temple of Heaven Furniture, URBAN REVIVO, Wanrun Catering, Sunwoda, Samsonite, Youlesai Group, COFCO Wanweike and Zhongshun Jierou were selected as "Professional Employer Brand".
They continue to explore on the road of EOR, embrace the digital transformation of human resource management, improve employee happiness with actions and practices, broaden the new paradigm of PEO services, and provide benchmarking cases and directions for the development of PEOs in China.
Back to the present, driven by various trends such as digitalization, internationalization, and servitization, the number of human resources of enterprises is undergoing drastic changes, and employee-centric, professional-based human resource management services will be a strong engine for enterprises to embrace change. On the road of rapid development, Zhonghe Yunke hopes to join hands with more enterprises for mutual benefit and win-win and sustainable growth.