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In the past few years, our society here has developed like a fire! The property management industry has naturally become a matter that big guys can look at.
Let's put it this way, the property company is not a small minion in our community, but a key player who connects the owners to pull each other's strings.
But you see, when actually working, there are always a few property companies who are deliberately unable to get along with the owners, which makes everyone feel aggrieved and panicked, and even causes a lot of headaches and conflicts.
Recently, there is a very interesting thing that has become popular in Haikou, Hainan! That is, the owner of a community has a very bad quarrel with the security guard. You know what's going on?
Hey, just because a child of the owner's family suddenly had a high fever, he had to go to the hospital to see a doctor, but at this time the security guard did not open the door, saying that he would not let anything in, the owner was anxious, quarreled with the security guard, and finally had a fight.
As soon as this incident came out, everyone in the community was frightened, and everyone began to wonder whether the property company was reliable.
As the big steward of our community, the property company should be like this, that is, to serve our owners wholeheartedly, maintain the order of our community, and let everyone live comfortably.
But look at these people, they misunderstood the word service, thinking that they were going to manage it strictly, and they didn't even want to talk to everyone about it, not to mention how aggrieved our life was!
To be honest, the property and the owner of the two groups of people, you have to be like two brothers, you have to understand me, I have to understand you, mutual respect can not be missing, but you can't always be in charge of me, I am managed by you This kind of petty family spirit.
In this way, if everyone has such an attitude, the property company will be able to understand the needs and ideas of our owners more deeply.
Then they can adjust their working methods based on this information, so that our owners will trust them more and support their work, and the management of the community will be smooth!
In addition to the need to improve the service awareness of property management companies, security guards are also very important as personnel who are in direct contact with property owners in community management.
The work of security guards is not only simple security patrol and access control management, but more importantly, they must learn to communicate effectively with the owners in their daily work, have a kind and delicate heart, and be able to give timely help and understanding to the owners in some special situations.
In this conflict, the security guards were too rigid in the regulations and blindly implemented the relevant regulations of access control, which eventually led to an unnecessary conflict.
In my opinion, security guards do need to have certain principles and bottom lines in their work, but what they should have is a flexible and humanized work attitude, and they must learn to make some flexible decisions according to the specific situation in actual work, rather than mechanically copying various regulations.
In the face of some emergencies, security guards should take the safety of the owner's life as the primary task, learn to distinguish the priority of the incident, make flexible decisions, and give the owner the necessary help and support, so as to win the understanding and recognition of the owner, and better perform their job responsibilities.
In the face of this kind of thing, we can't just put the basin on the head of the security guard, and we have to dig out some truth like a detective.
As a property company owned by security guards, they should have more comprehensive management and training for security guards, so that they can better understand the essence of services.
Know how to effectively communicate with the owner in practical work, and how to make some humane decisions under the premise of maintaining the safety of the community.
Only when the property management company to which the security guards belong can give them enough understanding and support, can they no longer blindly implement the regulations in their work, but can have their own judgment and decision, and better serve the owners.
I think this kind of conflict is also a warning to property companies that they should learn from such incidents and strengthen the training of their employees.
Continuously improve their service awareness and work ability, fundamentally solve the contradiction with the owner, and enhance the satisfaction and trust of the owner to the property company.
Maintaining the harmony and stability of the community requires the cooperation of the property company and the majority of owners, and the two sides need to have a good communication platform to understand and support each other.
It is hoped that through such an event, more people can pay attention to property management work, and more people can realize the importance of service.
Whether it is a property company or a majority of owners, they should start from themselves, treat everyone around them with a tolerant and understanding heart, and jointly create a harmonious and beautiful living environment.
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