Last year
Mr. Ye bought an AVATR new energy vehicle
He said that he originally went for "smart driving".
Additional money was also spent on this
As a result, this feature has not been pushed for a long time
Mr. Ye: When I go to work, after turning on the "smart drive", I only need to put it on the steering wheel, and it can drive me to the company, which is not easier.
Mr. Ye's car is an AVATR 11
Bought it at the end of September last year
More than 300,000 yuan was spent
He said that it was because he liked the "intelligent driving" function
Later, the "ADS 2.0 Advanced Feature Package" was also purchased
But actually
This feature has not been pushed to vehicles
Mr. Ye: The previous official announcement was that at the end of December 2023, the high-end package will be pushed nationwide without a picture, and the salesman also told me this at that time, and he said that by the end of December, this no picture will be pushed, and you can use it then. Then I thought about it, so I quickly bought it for 18,000 yuan on December 30, because it was officially said at the time, and after December 30, they increased the price. If it can't be pushed, they will take it off the shelves, and we can't find it on the official app now.
Mr. Yip provided a screenshot
It is said that it was retained by other car owners
There is a sentence in it
Nationwide by the end of 2023
It will realize the intelligent driving function of high-speed-city-parking more smoothly
Come to AVATR West Lake Delivery Center
The on-site staff documented the issues
Indicates that feedback will be given
Manager Lang, head of AVATR Hangzhou City: We have never committed to all of this external publicity, that is, to push it to our direct single customer. From the technical development of our intelligent driving, to the completion of the test, and then to the approval, and then to the market push, in fact, it takes a long time. Therefore, in this early stage of the safety of intelligent driving, with this responsible attitude, we have started to do some internal tests from the end of 2023, and then we will work with Huawei in the later stage to tackle these technologies. On April 18th, we have fully opened some pushes for customers in the full market.
Mr. Ye said
After he complained to the relevant authorities
February
The company did not agree with him
Refund him directly
Mr. Ye: If you refund, then pay me 18,000, and when I learned that I didn't agree to the refund, it turned out to be two days later, and it was still refunded. Every time they say to follow the feedback above, I always feel that there is no feedback in place?
Manager Lang, the person in charge of AVATR Hangzhou City: At that time, there was no way to give a clear time, and we had no way to evaluate the customer, and we had no way to use this specific time. If the customer still has this intention and wants to buy the smart driving bag, in fact, we can provide him with some support in this regard.
furthermore
In terms of preferential policies for new and old products
Mr. Ye said that he is an old car owner
Feeling like you've been "backstabbed"
Mr. Ye: After the AVATR 12 comes out in March 2024, all owners of AVATR 12 who have purchased high-end packages will be refunded, and all old owners of AVATR 12 who have not bought them will be given away with a high-end package for free. So as all the owners of our AVATR 11, it feels as if it is a bit unfair to do things with the same company.
Manager Lang, the person in charge of AVATR Hangzhou City: In fact, after the listing of AVATR 12 in November last year, there are a large number of customers who have been waiting for a long time, and we are also in line with some sincerity and care for customers, so we are giving the first batch of owners of AVATR 12 such a right and interest in this smart driving bag. The first batch of users of AVATR 11 was first listed, and we also pushed this policy of giving away this smart driving bag at that time, and we can't generalize about the price of different models. Many of AVATR 11's customers are unhappy, or have some complaints, which we can understand, and apologize at the same time. It is also recommended that our users can follow up on some news on our entire official website.
Mr. Yip disagreed
He also said
This explanation is tantamount to "saying it in vain"