Xiaohu reflected
She bought a gift online for her mom
Mom thinks it's too expensive
Leave it as it is and let her go back
But the merchant said that it could not be refunded if it affected the secondary sales
Xiaohu: I bought a black and white bandage set for 4,310 yuan at the official flagship store of HR Helena on Taobao Tmall on March 28.
Xiao Hu said that her mother had a birthday recently
She wanted to give a gift
Opt in for this skincare gift set
Including "black bandage" formal wear, "white bandage" formal wear
The "Emerald Bottle" is filled with one bottle each
And some "samples"
However, my mother asked her to return it after receiving it
Xiaohu: My mother also thinks it's too expensive, and the whole process is that she didn't open the gift box, and the formal clothes inside were not touched, and then she took it back intact. I returned it by courier, and I forgot to take pictures myself, because I usually buy something, and I didn't open or move the whole process and didn't take pictures, and then I applied for a seven-day return without reason.
Purchase history display
On March 30, the express delivery was signed
The next day, Xiaohu applied for a refund
On April 5, Xiaohu returned to his hometown of Haining, Jiaxing from Hangzhou
The gift box was sent to the merchant
Received the message on April 8th
The merchant rejects the return
Xiaohu: When the merchant received the goods, he said that I had unpacked the plastic film inside, and the merchant provided a courier list, and then unpacked a photo, that is, the plastic film was a little warped, and it was not torn or that the plastic film was gone, but it was warped a little, and he said that it would affect the secondary sales.
Xiaohu said that he is doing e-commerce
Just one picture
It does not prove that the merchant received the goods
The plastic film is bad
At a minimum, a video of the inspection should be provided
Xiaohu: If he doesn't have a video of unpacking and inspection, he has to provide a monitoring video of unpacking. This is a mandatory requirement for me, and this can prove that it was indeed broken when they received it. How bad is that, is it on the way to the courier or what, I will go to investigate the responsibility of the courier, is the courier unpacked at that time or what.
Why refuse returns
The store's online customer service replied to the reporter
Return to the warehouse for acceptance
The product is plastic and unpacked
Not eligible for return
The reporter left contact details
Hope phone to understand the situation
No further response was received by press time
Xiaohu said she received a call from the official customer service
Xiaohu: This is Helena's official customer service, who came to contact me and said that I would return it, and then I told him that you should refund me 300 yuan less, and I told them this, because they said that the package was broken by the express.
Xiao Hu said that she also wanted to give everyone a heads-up
Buy valuables online
Remember to take a video of receiving and returning
Try to insure the price when sending the courier