Source: Urban Live Original
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Everyone has a love for beauty
Ms. Qiu from Jiangxi has been suffering from beauty recently
On April 1, Ms. Qiu was on the Internet
When searching for beauty care products
A medical aesthetic clinic called "Dr. Jiang".
caught her attention
Because Ms. Qiu felt that her chin was too pointy
I want to inject filler fillers
Fill up your chin a bit
She immediately went to the site for consultation
But this is the consultation
Ms. Jean Qiu spent 33,000 yuan
Ms. Qiu told the city scene reporter that on the evening of April 1, she came to Dr. Jiang's medical beauty clinic located on Gandong Avenue in Fuzhou City, and the beautician recommended a Juvederm Fengyan hyaluronic acid to her, with a price of 11,000 yuan.
Consumer Ms. Qiu: Because my mouth is more convex, she said that if I improve this, the shape will not change, and I can improve the protrusion of the mouth by going around a little. Then on the issue of products, they said that at least Juvederm hyaluronic acid would cost more than 10,000 yuan.
Although the price of Juvederm Plump Hyaluronic Acid is high, the beautician told her that the injection can have an immediate effect. As a result, Ms. Qiu, who loves beauty, decisively bought three Juvederm plumprising hyaluronic acid, totaling 33,000 yuan.
Consumer Ms. Qiu: They said that they needed three sticks for one chin, and then I bought three sticks, just to beat them together. I just lay there, and the three of them were played together, and after the fight, it was a little swollen.
On the morning of April 2, the day after the three bottles of Juvederm Filler Filler, Ms. Qiu looked in the mirror and found that her chin was slightly swollen, which seemed to have less effect than before the filler injection. However, the beautician at Dr. Kong's medical aesthetic clinic replied that it would only have an effect after the swelling had subsided.
Consumer Ms. Qiu: They said you wait another week to see, and after a week has passed, they won't admit it, saying it's pretty good, it's the kind of effect you want.
A week later, Ms. Qiu found that her jaw had not changed much before and after the filler injection, and she thought that she had probably lost the 33,000 yuan she had spent. After that, she reported the matter to Dr. Jiang's medical aesthetic clinic many times, but the other party kept saying that the effect had been achieved.
Consumer Ms. Qiu: If I spend money, I have to achieve results, why should I spend money if I can't achieve results? Their attitude after that is to ignore me, I hope they will return half of the money, or they will meet my requirements.
Subsequently, the city scene reporter and Ms. Qiu came to Dr. Jiang's medical cosmetology clinic to understand the situation. A person in charge told reporters that before injecting Ms. Qiu with hyaluronic acid, the beautician gave a detailed introduction to the precautions before the injection and the effect after the injection, and she thought there was no problem with the current effect.
The person in charge of Dr. Jiang's medical aesthetic clinic: She played these three, we should say that it was expected, and there are changes. Because you are cosmetic, cosmetic can only be fine-tuning, we are not doing surgery, doing surgery is a very big change. Fine-tuning is only a slight change, it is impossible to say that you do a single part, I want to make a big difference in your overall feeling.
Subsequently, the person in charge also provided reporters with photos of Ms. Qiu before and after the injection of hyaluronic acid, but Ms. Qiu still thought that the effect was not satisfactory.
The person in charge of Dr. Jiang's Medical Aesthetic Clinic: From my point of view, I didn't do anything wrong, she asked for a refund, why should I give a refund. You choose a different brand, which determines your price differently, and you don't want to emphasize that you spent so much money.
The communication between the two parties was fruitless, and Ms. Qiu called 12315 to complain. After the incident, the Fuzhou Municipal Administration for Market Regulation and the Consumer Association organized negotiations between the two parties, and after many mediations, there are now results.
Staff of Fuzhou Municipal Administration for Market Regulation: The two of them have already negotiated, and both sides have agreed.
Metropolis Channel reporter: Is this Dr. Jiang's qualifications regular?
Staff of Fuzhou Municipal Administration for Market Regulation: It is formal, the procedures are complete, and we have also done an investigation on this.
After negotiation and mediation by relevant departments
Dr. Kong Medical Aesthetic Clinic
Agreed to give Ms. Qiu a hyaluronic acid worth 2,000 yuan
The store continued to provide follow-up services for her
Ms. Yau also expressed her acceptance of the plan