With the international luxury giant Spectroscopy set sail for the Chinese market, Royal Caribbean has restarted the boarding process to ensure that every guest's boarding trip is comfortable and enjoyable. The resumption of the boarding process aims to start a comfortable vacation mode for tourists earlier and leave a good impression of the cruise; This move also follows the cruise ship ticket management system implemented by the five national ministries and commissions in 2019, and implements the boarding system with boarding permits, and passenger information is reported in advance to ensure safe and orderly navigation.
On the day the cruise ship boarded, thousands of people flocked to the pier, the space was cramped, and completing the boarding process in three hours was a big challenge for the cruise line operation. Spectra optimizes the boarding process, adopts frictionless crowd management, uses digital technology, check-in online before departure, and pre-dock procedures, shortening the boarding time of tourists by nearly 40%. At the same time, the implementation of appointment boarding or allocation of arrival time slots, so that tourists arrive at the pier in batches, control the number of people on board, and reduce queues. Pre-departure online check-in also supports binding of credit cards, avoiding queuing for cash accounts and checkouts, so that tourists can enjoy leisure, entertainment, parent-child, and shopping fun on board.
To ensure a smooth boarding experience for guests on the Spectrum, Royal Caribbean Cruises would like to remind all guests of the following key points:
1. Online check-in is convenient and operational
Visitors are advised to complete online check-in from 45 days to 72 hours before sailing through the WeChat "Royal Caribbean Cruises" mini program. This step will significantly shorten the time it takes to check in at the dock and make your boarding process smoother.
2. Make an appointment for boarding time and arrive in an orderly manner
In order to ensure that everyone can board the boat in an orderly manner, we strongly recommend that you make an appointment for boarding and arrive at the pier at the exact time booked during online check-in. For guests who do not arrive on time or as specified in the boarding pass, priority will be given to those who arrive on time.
3. Printing and voucher of boarding permit
Before you go, make sure to print out your boarding pass and keep it safe. When you arrive at the pier, you will need to present this card to enter the check-in hall for check-in. Having a boarding permit will ensure that you will be able to complete the boarding process smoothly and quickly.
Zinan Liu, Senior Vice President and Chairman of Royal Cruises Asia, said: "The travel experience of tourists is the result of the interaction between the service process of the cruise line and the behavior of the tourists themselves. We call on tourists, travel agencies and boat owners to work together to create a beautiful atmosphere for cruise vacations. Only when a close partnership is formed between the tourist, the travel agency and the shipowner can they work together to create a beautiful atmosphere for a cruise vacation, so that every visitor can leave unforgettable memories.
Royal Caribbean Cruises is committed to providing an exceptional travel experience for its guests and understands that working closely with travelers and travel agents is essential to achieving this goal. They will continue to work hard and work with all parties to create a better cruise vacation experience.