Top news reporter Zhang Zhizhong correspondent Zhao Chunxia
Since the first quarter of this year, the 12345 hotline work in Chengguan Town, Nanzhao County, Nanyang City, has always adhered to the tenet of "people-centered", implemented the mechanism of "joint efforts" for difficult problems, "coordination office" for complex problems, and "division of labor" for daily problems, and has received a total of 101 12345 hotline work orders, and has successively solved 17 work orders involving urban construction, 16 sewer blockage work orders, 13 street lamp work orders, 14 administrative law enforcement, 10 environmental sanitation, and 6 consulting projects. 2 cases of electricity safety and other issues have been completed.
Problem-oriented, proactive. Chengguan Town, in combination with the deployment requirements of the "Concept Ability and Style Improvement Year" activity, adheres to the problem orientation, focuses on the hot spots and difficulties that the masses are concerned about, such as housing, urban construction, city appearance and sanitation, ecological environment, safety production, and people's livelihood, and takes the concept of "doing better than saying and serving earlier than demand" as the guide, giving full play to the advantages of grid members, finding problems in a timely manner, reporting and dealing with them in a timely manner in daily inspections, and stopping them at the source before the complaint case occurs.
Respond quickly and accept verification. Chengguan Town conscientiously practices the work style of "doing things overnight, do it immediately", and after receiving the demands of the masses, the party and government office of the town will handle them in a timely manner according to the centralized situation; for difficult and complex appeals involving multiple lines, the town government has identified a team member as the person in charge, set up a special work class, and coordinated the relevant units, towns and villages to contact the claimant in a timely manner to arrive at the scene or go deep into the claimant's home, face the problem, and complete the verification of the situation as soon as possible. In accordance with the closed-loop work of "unified classification of appeals, ledger management, feedback according to the time limit, and timely supervision and feedback", we ensure that all kinds of appeals are received and responded quickly.
Consolidate responsibilities, investigate and rectify. Chengguan Town adheres to the work goal of "everything has an echo and everything has a settlement", and immediately handles general reasonable appeals that can be resolved on the spot; for complex appeals that are difficult or cannot be handled in a short period of time, do a good job of explaining, explaining, and comforting them, and on the basis of verification and in combination with the actual situation, formulate a list of resolution measures, responsibilities and time limits, and regularly give feedback to the claimant on the progress of handling; or unreasonable demands, explain them in place in accordance with laws and regulations, do a good job of ideological work among the masses, strive for the understanding and support of the masses, and at the same time report to the higher authorities for analysis and judgment, strive for policy or project support, and ensure that the handling of appeals is in place.