Huzhou's Boss Zhu passed the "Yun Man" platform
Send a truckload of goods to Sichuan
The total value is said to be nearly one million
Unexpectedly
His worst fears came true
Boss Zhu is in the logistics business
Contracted the delivery business of many factories in Huzhou
He said that the company's capacity has been tight recently
Place an order through the "Yunman" platform
Called the driver to help with the delivery
Boss Zhu: Placed an order from Huzhou to Sichuan, one loading and four unloading orders, must be the original car to receive the order, the original car to pull the goods and the original car to send, can not reverse these, because the inside is fragile goods, I explained to him very clearly.
Reporter: What is the value of the goods in the whole vehicle?
Boss Zhu: The value of the whole vehicle is nearly one million.
"Shipped full" platform display
A master Wang with a license plate number starting with "Lu U" took the order
April 6, 1 to 3 p.m
The goods were loaded in the factory in Huzhou
Order notes
"Handle gently", "one loading and four unloading", "freight is about 5800 yuan / trip"
Boss Zhu provided a chat record between him and Master Wang
It shows that Master Wang sent a driver surnamed Wan
I was driving a truck with a license plate number starting with "Ji D".
The owner of the vehicle is a boss Liu
Because I am in logistics
Boss Zhu said
He had concerns at the time
Will there be subcontracting and dumping during transportation
Boss Zhu: It was delivered to me before the 9th at the latest, and I promised, but it didn't arrive until the 11th. That must know that he is already restocking. I can't get in touch all the time, so I call and turn off the phone.
Reporter: Then what time will I contact you?
Boss Zhu: No. 10.
Reporter: It's been over time.
Boss Zhu: Yes.
Reporter: And then what did you say when you contacted you?
Boss Zhu: I said that I should pay first.
Reporter: How much?
Boss Zhu: 7,000 yuan.
Reporter: Why do you want to call 7,000 yuan? Isn't it 5,800 yuan?
Boss Zhu: He said that the platform was going to block his account and compensate him for an account fee.
After the goods are pulled away
Master Wang, who took the order, sent a phone number to Boss Zhu
and photos of the cargo loaded in the compartment
After that, I didn't reply to messages
Boss Zhu said
The phone call that made him pay 7,000 yuan
It was the number left by Master Wang who called
He immediately reflected it to the "Luck Manman" platform
The police were also called
Boss Zhu: The public security in Huzhou and Chengdu have reported, and they say that this is a civil dispute, let us mediate by ourselves, or find a platform.
Reporter: What does the platform say?
Boss Zhu: The platform said that they have no law enforcement power, and they can't find a car, and they can't do anything if they don't answer the phone.
Reporter: What about the overpayment?
Boss Zhu: The overpaid money was said at the time, and the platform came to pay in advance.
Recording provided by Boss Zhu: There is 200 yuan on the platform, and that money can be sent to you at that time. Then in addition, for example, if you incur unreasonable expenses later, you keep all the payment vouchers, and then I can help you communicate with the company, and you can apply for the platform to pay 1,000 yuan to you in advance, and then we will chase the driver.
Boss Zhu said
Someone who calls to ask for money
It should be Boss Liu, the owner of the "Ji D" brand truck
Because after adding WeChat
The other party sent a bank account number to receive the payment
The payee is none other than Boss Liu
Boss Zhu: He doesn't agree to pay on the platform, because it's not his account.
The phone number of Master Wang, the driver of the "Yun Manman" platform:
Hello, the user you dialed has opened the missed call reminder service.
Boss Zhu: This is the first driver, and I don't know if it's a real driver.
Boss Zhu: He said that he was in charge of taking orders, and he would find their boss for the following things.
Reporter: Did you say that phone call you didn't get through just now?
Boss Zhu: Yes
Reporter: Have you ever contacted the driver who came to pick up the goods?
Boss Zhu: No, I don't answer the phone all the time.
Reporter: Then this Boss Liu was at that time, and you said that after paying 7,000 yuan. Never got in touch again?
Boss Zhu: Yes, yes, after the money was called, he sent me a few voice messages, but I haven't been able to contact them until now.
Boss Liu's phone was not answered
The reporter sent a text message but received no reply
Boss Zhu said
In desperation
He transferred 7,000 yuan
After Boss Liu gave the address where the goods were located
Refused to continue the delivery
Boss Zhu: It's already all the boxes that are deformed, and after opening them, they are all broken.
Reporter: How much is the loss?
Boss Zhu: The loss is worth more than 60,000 yuan, and the appeal is to compensate for the lost money.
Reporter: Who is going to make compensation?
Boss Zhu: Let the driver and the platform have to pay. The platform doesn't care now, it says let's deal with it ourselves, let us pay the money after the advance, and now we have to return it to the guy, they said I don't agree with the solution.
Recording provided by Boss Zhu: I see that you have an order complaint in the Nanjing industrial and commercial department, right? Based on your disapproval of the plan of the platform to pay 1,000 yuan in advance, the platform also takes into account that your losses are relatively large, and it is recommended that you solve it through judicial channels, and the 1,000 yuan advanced by the platform will be repaid to the platform in the future.
Boss Zhu: What is the repayment to the platform?
Recording provided by Boss Zhu: The platform will recover from you.
Boss Zhu said
It was the afternoon of the 16th
Recording of a phone call from the "Yun Manman" staff
After that, his account will no longer be able to request a car for delivery
Click the Ship button
The system displays:
"You have a dispute that has not been resolved, and the platform has paid you compensation in advance.
After clicking 'Pay Go' to repay the loan,
It can be shipped normally!"
The reporter contacted the "Yunmanman" platform
Full Bang Group "Yunmanman" APP customer service staff: If you have this account, it has been seen, it has no impact, and it is normal to see this account. Please wait a moment and I'll help you with your feedback.
Full Truck Group Media Docking Staff: There may be some small deviations in our internal docking process, the compensation money does not need to be recovered, and it will not affect the delivery of the cargo owner, which should be solved now, you can check with the cargo owner again.
Boss Zhu feedback
His account is back to normal
For 60,000 yuan of cargo damage
and subsequent transshipment and other costs
He hopes that the "Lucky Man" platform will pay compensation first
Then sue the driver on behalf of the driver
Full Bang Group Media Docking Staff: If the information on the prosecution of the driver can be provided, there is no problem with this.
Boss Zhu: You let me get this myself, I'm so busy every day, how can I get it? I mean just hand over this material of mine to "Yun Manman" and let them sue, I don't let him do it for nothing, I mean that no matter who the two of them are, as long as I take the money. If they go and get it, take care of it, and I won't sue it.
Full Truck Group Media Docking Staff: Because we are a matchmaking platform, the nature of network freight and this information matchmaking may be different. The two parties to the contract are the driver and the cargo owner, of course, the platform will also do some rules for the driver, some supervision in all aspects, just like we will also do some information to the cargo owner.
Boss Zhu disagrees with the platform's statement
He said he would consult a lawyer
Continue to defend your rights
END