On April 19, 2024, Banniu, a leading domestic provider of integrated solutions for global e-commerce service fulfillment, held the "2024 Banniu Spring Product Launch Conference" in Hangzhou. The conference brought together many industry leaders, experts and representatives of well-known enterprises to witness another milestone breakthrough in the field of service fulfillment and consumer experience.
At the meeting, Banniu officially released the Banniu Service Center, Banniu Logistics Platform, Banniu Invoice Platform, and Banniu AI Laboratory. The launch of the new product marks another breakthrough in the field of intelligent services.
Create high-quality service fulfillment and achieve high-quality business growth. Xiong Da, founder and CEO of Banniu, said, "Business is returning to its essence, we need to consider better efficiency, lower cost, and better consumer experience, and return to the fundamentals of business. ”
At the press conference, Wang Xin, CIO of Youngor, Hot Spring Fei, CIO of Xiaoxiong Electric, Xu Jiang, IT head of Procter & Gamble customer service department, Yang Dana, head of Dreame digital service business, Anna of Man Xiaofeng Service No. 1, Hu Xiaoxia, head of Youkeshu's digital intelligent service business, and other guests attended the event, focusing on "consumer-oriented digital and intelligent service upgrade", "collaborative efficiency improvement of logistics fulfillment", "automatic implementation of invoice processing" and "technological innovation of AIGC large model in service providers". It aims to improve the operational efficiency of enterprises through the upgrading of digital intelligence capabilities.
More than 200 Banniu partner brands attended the event, including: Anta, Estee Lauder, Midea, OPPO, Adidas, Luolai, Naais, Timke, Anker, Hongxing Erke, Usmile, Wufangzhai, CITIC Press, Tsingtao Beer, Peacebird, Deli, Atour, Joeone, Good Wife, Jiangnan Buyi, etc.
In addition, at the site of this spring product launch conference, Banniu demonstrated the trend of merchant omni-channel service fulfillment, and shared the integrated solution of Banniu's global e-commerce service fulfillment based on the three core roles of "consumers, merchants, and supply chains", with the four automation engines of service platform, logistics platform, invoice platform, and AI laboratory as the core capability base, systematically helping merchants achieve profitable growth and find a high-quality development path for brands.
Each of the four core products has its own focus: "Banniu's intelligent workflow helps brands realize flexible construction and systematic operation of business scenarios, leading a new chapter of full-link collaboration in the e-commerce field. We are committed to building an e-commerce service fulfillment highway and working with excellent brands to bring better services to consumers. ”
Xue Wolf, the person in charge of the product of Banniu Logistics Middle Platform, said, "The logistics monitoring and management of the logistics middle platform helps merchants to realize the leap from passive service to active value generation, and I hope that every logistics performance of every merchant will be escorted by Banniu." ”
Jin Niu, the head of Banniu's innovative products, said, "With its powerful automatic aggregation, efficient invoicing and real-time delivery capabilities, Banniu's invoice center has brought a comprehensive upgrade of invoice management, and the full-scene 7x24-hour automatic invoicing makes invoice management easier and more efficient." ”
Yu Bao, head of AI products at Banniu, said, "AI empowers VOC and intelligent order creation, accurately explores user needs, quickly responds to and creates work orders, provides consumers with high-quality experience, and creates sustainable value for brands." Machines should work, humans should think. ”
In addition, the press conference once again emphasized Banniu's vision of "building an intelligent world where all things work together" through service fulfillment. In terms of the advantages of opening up 15 mainstream e-commerce platforms and 9 mainstream logistics platforms, Banniu combined with rich and vivid practical application cases of brand merchants to show how it can help brands and merchants achieve better business growth and let consumers enjoy better products and services.
It is understood that Banniu is the earliest company in China to focus on customer service and consumer experience, serving more than 5,600 industry-leading brands. The product was launched in 2017, and has continued to develop since the creation of the intelligent service track, and has become a leader in the field of e-commerce services in China.