Today, Nantong Traffic Radio's "Reason to Walk the World" program received a complaint from a listener, Mr. Li, who said that he was abused by McDonald's with "insulting words".
At noon on April 24, Mr. Li ordered a plate roast chicken leg burger set worth 29 yuan at McDonald's Chongchuan District Hepingqiao store, which included a cup of ice Coke.
When he got the set meal and was ready to eat, the cola drink came out from between the lid and the rim of the cup, staining Mr. Li's clothes. Mr. Li noticed that it was caused by the deformation of the rim of the cup and contacted the waiter. The waiter asked Mr. Li how he wanted to solve the problem, and Mr. Li said that he wanted to be exempted, and the other party agreed on the spot.
In the afternoon, Mr. Li saw that in McDonald's refund notification, the reason for the refund column actually read: The customer is stupid*.
Mr. Li immediately called the McDonald's China service hotline to complain, and the other party said that it would reply within 2~3 working days. In the afternoon of the same day, Mr. Li received a phone call from the manager of the McDonald's Heping Bridge store, who apologized and said that Mr. Li would compensate for a snack next time he visited the store.
Mr. Li was very angry and said that he couldn't understand that a world-renowned catering company had such a casual internal work process, and he would abuse customers with insulting language and reply to deal with problems so lightly!
Article 14 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests: Consumers enjoy the right to have their personal dignity and national customs respected when purchasing and using goods and receiving services. Article 25: Business operators shall not insult or slander consumers, shall not search consumers' bodies or their belongings, and shall not infringe upon consumers' personal freedom. Article 43: Where business operators violate the provisions of Article 25 of this Law by infringing on consumers' personal dignity or infringing on consumers' personal freedom, they shall stop the infringement, restore their reputation, eliminate the impact, make a formal apology, and compensate for losses.
Nantong Traffic Radio's "Reason to Go to the World" program will continue to track!
Reporter: Fang Yue Fei Xiang
Source: Pocket Nantong client