Binzhou Daily/Binzhou Wangyang XinxunYangxin County Hehai Village Bank adheres to serving the people with heart and affection, improves service levels through a number of convenient measures, improves customers' awareness of financial security, and provides local residents with a good financial experience.
Establish a normalized coin wallet exchange mechanism to solve the problem of "difficulty in finding change".
In order to further improve the convenience level of cash services, Yangxin Hehai Village Bank has established a normalized coin purse exchange mechanism, which covers all 5 sub-branches, has standardized "coin purse", and has opened a green exchange channel to ensure that customers can "come and go", so that customers can enjoy more convenient and efficient cash services. The "coin purse" exchange service effectively helps the surrounding merchants solve the problem of "difficulty in finding change", and also provides convenience for the surrounding residents to exchange change. Many merchants and residents in the surrounding area who have exchanged change say that they do not have time to exchange change at the bank due to their busy work and life, and this service is very practical and allows them to meet the needs of small amounts of cash in their daily lives.
Strengthen the promotion of financial knowledge and improve the financial security awareness of customers
While exchanging change for merchants and residents, the staff of Yangxin Hehai Village Bank explained to the masses the anti-counterfeiting identification standards of counterfeit money, the knowledge of unsuitable circulation of RMB and the exchange of damaged and defaced RMB through on-site explanations and distribution of various financial knowledge leaflets, and answered various questions raised by the masses. In addition, Yangxin Hehai Village Bank also carried out a publicity campaign to the surrounding merchants to "rectify the refusal to accept RMB", so that merchants fully understand that refusing to accept cash is an illegal act.
Set up barrier-free facilities and love windows to provide warm services
The five business outlets of Hehai Village Bank in Yangxin County have completed the renovation for the elderly, and are committed to improving the service experience of elderly customers, setting up barrier-free ramps to ensure the safety of the elderly with limited mobility in and out of indoor and outdoor areas, equipped with love seats, reading glasses, wheelchairs and other convenient facilities for the elderly, and providing convenient services such as hot water, handbags, umbrellas and other convenient services for the elderly, so that the elderly customers feel warm and comfortable in the process of doing business; In view of the financial consumption habits of elderly customers, Yangxin Hehai Village Bank has set up a love window and posted the logo in a prominent position, opening up a green channel for elderly customers who do not know how to use smart devices and mobile banking, and smoothing the counter settlement service; Yangxin Hehai Village Bank has launched a happy version of the mobile banking App for elderly customers, with a simple and practical interface and clear functions, which is convenient for elderly customers to read and use.