A Changzhou concert at Phoenix Legend was supposed to be a happy moment for fans, but a female fan and her boyfriend turned their expectations into disappointment because they bought a "pillar ticket" that was blocked by a huge pillar. In the face of discontent, the Phoenix Legend responded in a surprising way: they left the Bird's Nest ticket for the affected fans in an attempt to redeem the regret.
On April 21, the weather in Changzhou was exceptionally pleasant, suitable for outdoor activities. Many fans of Phoenix Legend came to the Changzhou Olympic Sports Center with anticipation and were extremely excited.
One of the fans got his chance to enter by grabbing a ticket in person. The female fan not only got a ticket for herself, but also successfully grabbed one for her boyfriend, and the two plan to share this musical feast.
When they found their place according to the seat information on the ticket, they were surprised to find that the seat was severely obscured by a huge pillar. This discovery instantly shattered their good mood and wiped out a month's expectations. In an audience of more than 30,000 people, the two of them became the only pair facing the "pillar".
The couple's misadventures quickly sparked attention on social media. On April 23, the female fan involved rejected Damai.com's proposal for a refund, demanding not only a refund but also compensation, and hoped that this "pillar ticket" issue would be taken seriously.
After receiving the feedback, the customer service of Damai.com said that it had arranged a special person to deal with this problem and would further communicate with consumers.
On April 24, Damai.com's official Weibo posted an apology explaining the handling process. They verified the seat status as soon as they received the feedback, and after confirming that the occlusion problem did exist, they began to negotiate with users about ticket refunds. By 10:00 on April 24, the refund process has been fully completed.
Phoenix Legend's response also caused heated discussions on the Internet. Not only did they support the rights of their fans, but they also provided an additional surprise: in order to compensate for the affected fans, Phoenix Legend specially left tickets for the concert at the Bird's Nest in Beijing on May 4 and 5. This move not only shows their care for their fans, but also reflects the deep friendship between artists and fans.
Although the incident began as an unpleasant episode, the way Phoenix Legend handled it and respected the emotions of the fans eventually turned the incident into a heartwarming story of understanding and support. Their timely response and considerate arrangements not only saved the mood of fans, but also deepened their love and trust in them.