Recently, there was a big event in the membership group
There is a member merchant, the store account is inexplicably less than 10,000 yuan, I thought it was just Xiaohongshu with a higher return rate and application odds, but then the financial colleague checked it and was shocked to drop his jaw...
This money is actually manipulated
Let's review this together
The store of this member merchant, when registering, is registered by the company's employees, and the information of the operator is left by the former employee, and the main account is always in the hands of the employee
Later, the employee left for some reasons, and did not let the employee log out of the account at the time of handover
Then the departing employee began his sassy operation...
He first used his small account to place an order in the store, and then used the small account to apply for compensation, and agreed to pay with the main account of the store, so that the compensation would be deducted directly from the store account
After dozens of such operations, a single compensation of 500 yuan was paid, and the cumulative amount was more than 10,000 yuan
Merchants and friends should know that in the after-sales section of the background, there is a small amount of payment, after the opening of the consumer can apply for freight compensation, price difference compensation, product quality problem compensation, product description difference compensation, merchants can use these several compensation methods to stabilize consumers who feel bad because of consumption or products, and can also reduce the probability of bad reviews for consumers
It's just that I didn't expect to be exploited in this form
How can businesses avoid this from happening?
First of all, from the perspective of company management, there is a lack of understanding of the rules of Xiaohongshu's operation platform and a lack of awareness of the prevention and control of the company's account risks. The resignation of the employee did not complete the account handover, which buried a great hidden danger for the future
Secondly, as long as the main account is logged in by the employee on the mobile phone, unless he takes the initiative to log out, otherwise he will not be required to re-verify the login, even if the password is changed, the mobile phone will not be disconnected, which is a major bug of the mobile phone account
The last point is also the most deadly. The company's official account is registered with the mobile phone number of the individual employee who has left the company, and the company account is directly linked to the individual employee
Later, because the former employee involved was worried and scared after contacting the official in the background of Xiaohongshu to upload the police return order, he took the initiative to find the merchant and admit that he operated it himself
So, two suggestions
1) Even if you are an employee, please be cautious about giving the main account, and if you have a departing colleague logging in, change it as soon as possible!
If the employee's information is left when registering, remember to contact the business service to modify the information, and change the mobile phone number of the main account to the company's mobile phone number
If you have set up an email account to log in, you should also change the password to prevent the account from logging out and logging in again in the form of the account password
2) Use sub-accounts to manage permissions
It should be emphasized here that the three websites operated by Xiaohongshu, Qianfan, and Spotlight can all create sub-accounts and set up different permissions
Log in to the Xiaohongshu Professional Account platform and find [Operation Account] - [New Sub-Account] from the Account Management column, and then you can set the position of the sub-account in [Job Information]. Including operations, basic, customer service, design, finance, technology, professional account administrators, warehousing and multiple positions, the corresponding person in charge of each sub-account performs his or her own duties in the one-way channel of the sub-account, which can greatly improve the efficiency of account management and operation, and the most important thing is to effectively avoid the bug of the card platform
The sub-account creation process in the merchant Qianfan background is similar to that of a professional account, find the [Store] column and select [Sub-account Management] to create
In the Spotlight background, you can set up a sub-account in the sub-account management in the [Tools] bar
This situation will not only be risky to the store account, if it is a brand professional account, if the departing employee is dissatisfied with the company and publishes some negative content on the official account, it will also cause a lot of damage to the company's image and public opinion environment for the merchant
I hope that everyone will take advantage of this incident to learn from it and pay attention to the security of the merchant's account
At present, this matter has been handed over to the police for docking and processing, and it is expected that member merchants can get good results
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