Xi'an Net News (Reporter: Hou Xiaoting) In order to further promote the creation of "red property", we will continue to strengthen the modernization of the grassroots governance system and governance capacity, promote the active participation of property service enterprises in grassroots social governance, and continuously improve the level of property services. Since 2023, the "cross-posting" has been further expanded from the level of the community chief secretary and each property manager to the "two-way entry and cross-posting" between the "courtyard chief" and the property staff, so as to better provide services to residents.
In order to ensure the long-term and stable operation of the "cross-posting" mechanism, representatives of the Daxing East Road community and the property company in the jurisdiction issued employment certificates to each other. The chief secretary of the community concurrently serves as the manager of each property, the property manager concurrently serves as the deputy director of the community, the community staff is the dean of the community and the community property service supervisor, and the property staff concurrently serves as a member of the community council. At present, at the community level, staff members often go into the community to communicate with residents. Through conflict mediation, hidden danger investigation, etc., the list of residents' needs is sorted out, and resources are integrated according to these needs, and the list of community services is sorted out. Both demand and service need to be supported by the platform of resources.
Through "two-way entry and cross-posting", the 12345 complaints in the Daxing East Road community have been significantly reduced. Residents of the precinct can find people in the community who can help them solve their problems. For example, in a resident's home in the park mansion, due to the problems left over from the construction of the construction party, the bay window leakage, the community staff and the property staff who worked together came to the site to inspect the site, and contacted the maintenance personnel in time to solve the problem of water leakage in the bay window. Residents of the precinct often ask community and property staff what activities are available in the community that they would like to participate in. After research, the community has set up a "Xingxuetang" course, covering yoga, children's art, rope skipping, physical fitness, recitation, vocal music, etc., attracting residents of different ages in the jurisdiction to participate. As a result of the cross-assignment, some resources have been excavated, such as the residents of the Park Mansion regularly carry out picture book activities in the community, and the community Xingxue Hall regularly conducts mobile phone classes to teach the elderly how to use smartphones.
Due to the cross-posting, the frequency of community workers conducting aging reviews, psychological comfort, and helping special groups for residents in the jurisdiction has also increased significantly.
The "two-way entry and cross-posting" of the red property gives full play to the leading role of party building, so that the community and property staff can attach importance to the new identity, establish a sense of responsibility, and make two-way efforts. Based on their own positions, on the one hand, they will feedback the good service experience and practices of the property company and the public sentiment and public opinion to the community, and on the other hand, they will feedback the latest policies of the community to the property company, acting as the "liaison" of the community and the property work, effectively improving the happiness and sense of gain of the residents, and achieving the goal of benefiting the people.