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(Video from the Internet)
At 15:20 on April 24, @大麦官博 issued a response to the problem of seat occlusion at the Phoenix Legend Changzhou concert.
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At 17:58 on April 22, after receiving the feedback from the users of the Phoenix Legend Changzhou Concert, Damai customer service attached great importance to the occlusion problem and verified the seats as soon as possible. At 18:47 on April 23, a consensus has been reached with the user, and the corresponding refund process has begun, and the refund has been completed at 10:00 on April 24. We apologize for the obstruction of the view.
At 15:55 on the 24th, @凤凰传奇De玲花 posted on Weibo to support the rights of the girls involved.
Linghua also promised the girl, "On May 4th and 5th, if you have time, I will leave you a ticket for the Bird's Nest." Hope it helps you get back the joy of that weekend. ”
Previously reported
Some netizens broke the news that they bought the "pillar ticket" of the Phoenix Legend Changzhou concert on Damai.com, but their request for a refund was rejected because of the poor viewing effect.
"I grabbed the tickets in advance on Damai.com, a total of two, both at a price of 480 yuan. Ms. Wang, a netizen, told reporters that at that time, the information about the seats in the venue on Damai was only an area map, and did not show whether there were stone pillars and other buildings on the site.
Ms. Wang's ticket purchase information
At around 7:20 p.m. on April 21, when Ms. Wang came to her seat, she found a huge cement pillar in front of her seat, "I can't see anything, let alone the stage, not even the infield." ”
Screenshot of the live video taken by netizens
"At that time, the staff in the venue said that there was also a 'pillar ticket' situation on the 20th, and let us negotiate with the platform ourselves. Ms. Wang said that she contacted the Damai platform the next day to tell about her experience of watching the concert and encountering the "pillar ticket", and it didn't take long to receive a text message from the platform replying, saying, "I have confirmed your feedback, the performance ticket is a valuable performance voucher, not an ordinary commodity, and it carries cultural services behind it and has the characteristics of timeliness and scarcity, and this order does not support return." ”
Ms. Wang received a reply from Damai.com
On the 23rd, the reporter learned from the netizens involved that Damai gave a refund suggestion, but was rejected by it, "I hope that the platform will refund and compensate, and pay attention to the repeated 'pillar ticket' problem." The customer service staff of Damai.com responded to the reporter that a special person has been arranged to communicate with consumers, but the specific solution needs to wait for the special person to notify.
Sources: The Paper, @大麦官博, @凤凰传奇De玲花, Red Star News, Zhengguan News, Dazhong Daily, etc