It's another year of spring benefits. Huating Municipal Taxation Bureau takes advantage of the "wind" to continue to optimize the service efficiency with the attitude of chasing the "wind", and sees the real chapter in improving the efficiency of tax payment services, through a series of powerful measures, targeting key groups, grasping key areas, focusing on key matters, benchmarking the new service standard of "doing one thing efficiently", and improving the satisfaction of taxpayers and payers in an all-round and multi-angle way.
One-on-one assistance for "special groups".
"I thought I would have to wait for a long time, but I didn't expect it to be done so quickly, the window of these children service is really good, not only for us elderly people to set up a payment window, but also to help us who do not know how to operate the business!" Uncle Liu, who had just finished handling the social security business, gave a thumbs up to the intimate service of the tax officer.
The Huating Municipal Taxation Bureau focuses on the problem of tax payment for special groups such as "silver-haired people" and "pregnant mothers", further optimizes the offline service process, sets up 3 convenient windows and green channels, strengthens the whole process of tax guidance services, carries out service effect tracking and return visits, and effectively meets the individual needs of the elderly, the disabled and special groups.
"With the rapid development of artificial intelligence, 'contactless' tax payment has become the new normal of tax services, but while the tax payment service is constantly upgraded, there are still many elderly people who do not know how to use and are not used to smart devices, and it is difficult to cross the 'digital divide'. In response to this situation, we give full play to the advantages of the green window to provide 'age-appropriate' services for special groups of people who come to pay taxes, meet the needs of special personnel for tax services, and improve the tax experience. Zhao Xudong, director of the first tax branch of the Huating Municipal Taxation Bureau, said.
"Community Grid" peer-to-peer assistance
Combined with the characteristics of urban taxation, the Huating Municipal Taxation Bureau has further expanded and extended on the basis of the existing self-service halls, postal agencies and other convenient tax offices, actively communicated and coordinated with urban communities, cooperated to create "community tax service stations", and actively created a "ten-minute tax circle". We have built 15 tax policy guidance and publicity sites with full coverage and high-precision services, realized full coverage of key assistance areas in industrial and mining areas, urban suburbs, and Muslim gathering areas, and effectively matched service stations for veterans and reemployment and entrepreneurship service stations, created a volunteer service brand of "I am on duty today", and provided more detailed, more complete and better tax services.
By expanding the service content and service measures of community service stations, expanding the scale and quality of "counselors", and providing more detailed, more complete and better tax services for the personalized tax-related needs of community enterprises and residents, we will open up the extension of the "last mile" to the "last centimeter" of convenient taxation. Up to now, the assistant has assisted in handling 103 businesses such as social security declaration and payment, individual income tax settlement, etc.
"In the past, I had to squeeze the bus to go to the hall to pay social security premiums, which was time-consuming and laborious. Now, I can handle it at my doorstep, and under the patient and meticulous guidance of the staff, I have now learned to operate proficiently on my mobile phone, and I really give a thumbs up to the tax bureau and the community!" Uncle Li from the Dongdajie community said excitedly.
"Instrument tax cloud office" intimate service
In order to meet the ever-changing tax needs and improve the quality and efficiency of tax services, Huating Municipal Taxation Bureau focuses on the "convenient, efficient, reassuring and comfortable" standards, and strives to improve the convenience and speed of tax service measures. Continuously improve and optimize the tax-related business handling process, deeply promote intelligent tax handling and "contactless" tax payment services, speed up the progress of business processing, compress business processing time, save tax processing time and reduce tax costs for enterprises, and realize the upgrading of tax services.
"The efficient service of the tax department allowed us to get the tax refund in less than one working day, which helped our company to purchase new equipment and open up new markets. Mr. Xu, the financial director of Huating Honghao Real Estate Co., Ltd., said happily.
All the way to the spring breeze and all the way to the song. Huating Municipal Taxation Bureau will adhere to the initiative as a front-line service, continue to focus on the difficulties of tax payers, seek practical strategies, make practical moves, and continuously improve the level of tax services, so that the implementation of policies is more accurate, and the tax payment is more convenient, and the "small matters" of each tax service are truly and efficiently completed. (Huating Municipal Taxation Bureau, Cheng Concubine, Liu Haizhuo)