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▶▶ Shooting location: The second community of the international flower capital, Lashan Street, Huaiyin District
▶▶ Shooting content: Conflict mediation mechanism helps refine community governance
"Hearing you say this, the knot in my heart will be unraveled, in fact, there is nothing that cannot be passed between neighbors!"
On the morning of April 24, in the conflict mediation room of the second community of International Huadu, Lashan Street, Huaiyin District, two upstairs and downstairs neighbors who had been in trouble because of the noise problem finally shook hands and made peace after the enlightenment of the members of the "two committees" of the community and the lawyer. This small conflict mediation room is also a "legal person" studio listed by the street for the community, whether it is the common problems of community governance faced by residents, or the major and minor affairs between neighbors, mothers-in-law and daughters-in-law, and husbands and wives, they are all resolved here.
What results has the "understanding people" come to the community to bring to grassroots governance?
The community and law firms come forward to "step down" on both sides of the conflict
"Just because I put such a little thing, she scolded, what can't I say well? I can't suffer this loss, I have to put things here!"
"Even if it's just a shoe cabinet, you take up public space, and it also affects fire safety, what's wrong with me scolding you?"
Ms. Qiu and Ms. Cui, residents of the second community of the international flower capital, were arguing with each other in the mediation room. It turned out that the two were neighbors living on the same floor and on the same side, and Ms. Cui had placed a shoe cabinet in front of her house, which was very close to Ms. Qiu's house, which made Ms. Qiu feel very uncomfortable. When the community grid members discovered this problem in their daily work, the two people who were originally amiable had already ignored each other, and even escalated the conflict into a scolding war. Although after discovering this incident, the property stopped Ms. Cui from messing around many times, but she couldn't bear the insult, so she didn't rectify it for a long time.
"Neighborhood conflicts are not big, but they affect the happiness of the two families, and it is not conducive to the harmony of the community. Xu Wen, secretary of the Party branch and director of the neighborhood committee of the second community of the international Huadu, said that in order to prevent the conflict from escalating, the two were invited to the mediation room, and the community mediator, specially invited legal counsel and property director were invited to untie the knot for the two.
"First, don't be angry, second, let's talk about the Fa, and third, we need to talk about morality. Community mediator Wang Qi patiently advised Ms. Cui, "Your needs are reasonable, it is to improve your living environment, but your behavior is illegal and needs to be corrected." It's not right for neighbors to scold, let's both solve the problem calmly......"
Eventually, Ms. Qiu and Ms. Cui shook hands and made peace, and Ms. Cui agreed to move the shoe cabinet immediately. "In fact, there is not much contradiction, and in the end it is a matter of face. The community and the law firm stepped in and gave us a step down. After the mediation, Ms. Cui sincerely thanked her.
There are many similar conflicts that the community has mediated. "There is a pair of neighbors who go upstairs and downstairs, sell breakfast upstairs to make a living, and they start to be busy at two o'clock in the middle of the night, and the downstairs is unbearable, and the two sides are deadlocked. Mr. Wang, the property manager of the community, said that the mediation not only broke the estrangement between the two parties, but also helped the upstairs residents find shops with the right size and price, and completely solved the problem.
The studio mechanics have been upgraded
Three ledgers to sort out "neighborhood debts"
Neighborhood conflicts like this are not new in any community. Especially for large communities such as the first and second communities of the international flower capital, if the contradictions are not resolved at the doorstep, they may expand.
"There are many problems left over in our community, and after solving common problems such as water supply, power supply, and heating over the years, we have focused on resolving conflicts and disputes. Zhang Xinyuan, the former secretary of the party branch of the international Huadu community, who is still serving the masses on the front line, told reporters that the community was not divided into two communities at the beginning of its establishment in 2016, when the 12345 citizen service hotline fed back more than 1,800 work orders per year.
Today, the conflict mediation room established by the second community has been upgraded on the basis of the original mechanism. "In April this year, the street listed the 'Legal Understanders' studio for the mediation room, and our team has grown!" Xu Wen told reporters that this "one-stop" multi-mediation studio for conflicts and disputes is composed of members of some community "two committees", property stewards, enthusiastic party members, professional lawyers, volunteer representatives, etc., to serve residents from multiple perspectives of human feelings and legal principles.
Xu Wen showed the reporter three ledgers, which intuitively showed the results of the work of "understanding people" after coming to the community. "The green ledger is a one-time and easy-to-solve problem, and the designated responsible person is time-limited to deal with it; The yellow ledger is an issue with complex problems, diverse interests, and a unified opinion that needs to be negotiated together, and a 'Huadu Council' is convened to form a management plan; In order to solve the problems that are difficult or cannot be completed in a short period of time and require the joint promotion of multiple forces, the studio takes the lead in coordination, discusses problem solving measures by holding joint meetings, 'whistle-blowing reports', etc., formulates problem handling plans, and regularly follows up and implements them. Xu Wen introduced.
The mother-in-law and daughter-in-law had a conflict and got into a fight, the ex-wife came to the community to visit the children but was rejected by the ex-husband, and the downstairs neighbor knocked on the wall to make noise...... As the records in the ledger were cancelled, the community atmosphere gradually changed from cold to warm.
The ranks of "people who understand" are expanding
Build a "terminal station" for the people to solve their worries
There are fewer contradictions, and human feelings are naturally warmer.
During the interview, a resident happened to send a pennant to thank the community for solving the problem of the fire escape in front of the house being blocked by electric vehicles. The resident who runs the graphic store also took the initiative to make street signs for free and placed them in the public area to add color to the harmonious atmosphere of the community, "The studio has really improved our sense of happiness, and now everyone recognizes the community and the property!"
In the "People Who Understand the Law" studio, the most "clear" is the specially invited legal counsel of the community.
"Our lawyers work here every week, participating in the mediation of neighborhood conflicts and providing free legal advice, hoping to do something practical for the community. Sun Jia, a senior partner of Shandong Tangjing Law Firm, told reporters that the lawyers have participated in many community "public welfare markets", and also cooperated with the Qilu Notary Office to provide free door-to-door notary services for the elderly in the community, which was praised by many residents.
Xu Wen said that on this basis, the community is committed to "increasing" the level of service, and on the basis of the participation of the "two committees" and grid members of the community, it continues to tap party members and the masses with professional level and rich experience in the community to join the mediation team, and widely absorb practicing lawyers, psychological counselors and other professionals to participate in the mediation work to provide professional guidance and support for the mediation team.
Resolving contradictions at the source and improving the level of refinement of grassroots governance is the work idea of Lashan Street. It is understood that Lashan Street adheres to and develops the "Fengqiao Experience" in the new era of "no contradictions, no accidents, and no lack of services", innovates and promotes the implementation of the "1532" closed-loop disposal system for contradictions and disputes, and builds a fine, diversified and active "one-stop" contradiction and dispute mediation mechanism, and strives to build a "terminal station" for the people to solve their worries. On this basis, the work method of "quasi, joint and supervision" to resolve property conflicts and disputes has also been rated as an advanced model of "Fengqiao work method" in Shandong Province.
Nowadays, the ranks of "people who understand the law" in the community are expanding, and more neighborhood barriers have been resolved at their doorsteps.