I have heard the saying, "All poverty is due to the imprisonment of the mind, and all suffering is due to ignorance of human nature." ”
People are complicated, they hate you and laugh at you, they hate you for being poor, they are afraid that you are rich.
The position of project manager is a position that requires dealing with people, and if you do not communicate with any person, it may make it more difficult for the project to progress.
1. Communicate with superiors
Don't be rigid
The company is a small hierarchical society, and the only one who is hard and rigid will be hurt by himself. As long as it is not a personal attack on you, you do not need to refute the leader's point of view; as long as it does not harm your interests, you will do your best to implement what the leader says.
If you want to put forward different opinions and suggestions, you can focus on implementation rather than decision-making, and make more suggestions instead of outright rejection.
When the leader gives you instructions, understand the leader's intentions and don't guess on your own. Strive to be clear: specific goals, completion time, expected results, how to report, form and content of the report, how often to report, and make it easier to do things by clarifying these things first.
Note: People are greedy for trouble, so when you report to your leader, be sure to give choices instead of just throwing questions.
2. Communicate with team members
Don't be a bad person
There is a term in psychology called "Beb's Law":
If you are too good to a person, instead of getting the other person's gratitude, it will make him accustomed to it and squeeze your efforts even harder.
Some project managers like to be good people, always smiling at team members, and will not criticize members when they do something wrong, and do not reward them when they do well. I think that this will narrow the distance, but the project manager of the good guy is often easier to be handled, and the team without rewards and punishments is also more likely to lose morale.
Once Party A is in a hurry, he wants to get started and do it himself, because it takes an hour to do it himself, and it may take 5 hours for members to do it. As a result, the technical team will rely on you to help them with this, and your time should be spent more on planning and communicating.
TEAM COMMUNICATION CAN TAKE ADVANTAGE OF THE TOPIC MODEL.
Building trust (managers lead by example and team to form a win-win mindset, mutual trust, and transparency)
Goal-oriented (setting clear goals so that team members have a clear understanding of the goals)
Management process (can follow the circular principle of PDCA, each work needs to go through the four stages of planning, executing the plan, checking the plan, adjusting the plan and continuously improving)
Shared commitment (each member has their own tasks and responsibilities to work towards a common goal)
Efficient communication (speak directly, speak well, and not be subjective).
The TOPIC model is suitable for team management, timely find out which element has a problem, and solve it, followed by clear rewards and punishments, and don't be a bad old man.
3. Communicate with customers
Don't make promises
Listen to what your customers want you to do?
Find the crux of the problem, avoid answering "that's not my business", and help customers solve problems and dig out needs
Solve problems within the scope of authority, and do not make promises
Report the problem to the superior in a timely manner
Find out the pattern of the problem and modify the process and system
There is such a story: a young man, every day on the way to work, he would meet a beggar, when passing by, he would give the beggar 10 yuan, then he gave the beggar 5 yuan a day, and later, it was reduced to 1 yuan to the beggar
One day, the young man put 1 yuan in the beggar's bowl as usual, and when he was about to leave, the beggar grabbed him and asked him: "You used to give me 10 yuan, and then you gave me 5 yuan, what is the matter with you, why do you only give 1 yuan now?"
The young man replied: "I used to live alone, so I gave you 10 yuan, and then I got married and wanted to support my family, so I could only give you 5 yuan, and now I have children to raise, so I can only give you 1 yuan." ”
When the beggar heard this, he was furious and said, "How can you use my money to feed your family?"
This is human nature, people are greedy and have desires. Therefore, do not give too many promises in the negotiation with the customer at the beginning, once you do not achieve it later, the disappointment is huge, but if you do better than promised, you will be pleasantly surprised and think that you have paid more.
4. Communicate with colleagues
不要炫富
Jealousy is when he sees the excellence of others, sees others achieve a proud achievement, and sees what honor others have obtained, he will think that it is his own loss, and thus produce a kind of loss aversion.
So in the workplace, don't tell your colleagues about your salary, how good your relationship is with your boss, and you get extra project bonuses. In case someone is jealous and makes a stumbling block behind his back, the gains outweigh the losses.
There are only two things in the world that you can't look at:
The first is the sun, because it is too dazzling;
The second is human nature, because it is too unpredictable.