2024 is the year of online ride-hailing compliance. Since the beginning of this year, all parts of the country have taken the compliance of online car-hailing as the top priority, and from the perspective of online car-hailing special actions in various places, offline transactions are also the key punishment targets.
Not only is the operation management investigation strict, but the platform's punishment for offline transactions is also quite large. Taking Didi as an example, whether the driver guides the passenger to conduct an offline transaction or the passenger requests an offline transaction and the two parties complete the actual transaction, depending on the severity of the situation, the platform will warn the driver or suspend the service for 1-30 days and charge credit liquidated damages as a penalty.
So, here's the problem!
What if the passenger guides the driver to the offline transaction?
Does the platform penalize passengers?
Recently, a hitchhiker driver in Beijing encountered such a situation when receiving orders, an order from Beijing to Cangzhou, the platform showed 364 yuan, and the passenger asked 3 people to go 450 yuan offline, and the driver said that the platform has insurance even if there is an accident, and there is a guarantee, and he does not agree to go offline transactions, even if he is empty, he will not pull the line.
For such passengers, the driver is not used to it, and the backhand is a report, reporting to the platform that the passenger guides the driver to trade offline, and the platform immediately responds and has banned the passenger's account.
In this regard, some riders said that this driver is a novice at a glance, and now the online car-hailing freight rate has bottomed out, like this kind of situation where passengers take the initiative to go offline and the price is higher than the platform, although there is a risk of violations, but the old drivers are unwanted.
After all, the phenomenon of online car-hailing layer by layer commission is too serious, and the commission has already exceeded 30% under the superposition. Some time ago, Guangzhou media reported an incident of reselling orders on an online car-hailing platform, where orders for 24 kilometers were resold twice, and passengers actually paid 71.33 yuan, and the driver only received 43 yuan, with a commission of up to 40%.
In order not to be "sucked by blood" by the platform, many drivers have begun to "fight back". After receiving the order on the platform, the driver negotiates with the passenger to cancel the order, and all of them go offline, 3 yuan per kilometer. There are also some night shift drivers who directly install overhead lights on the roof of the car and bring their own electronic taximeters, resolutely not going to the platform.
Although this is risky and easy to be reported, there are still batches of drivers who take risks, and in the final analysis, it is caused by the low freight rates of online car-hailing platforms. At present, the freight rate of online car-hailing in many places is less than 1 yuan per kilometer during the peak period, which is close to the cost price, and the only way to break the situation is to increase the price.
Recently, a driver broke the news that Didi began to pilot the order doubling activity in some cities, and the turnover of each order can be doubled within the activity time, which is also Didi's first test order doubling after five years, which is undoubtedly a good thing for drivers.
In the context of the current low freight rate in the online car-hailing industry, it is difficult to guarantee the income of online car-hailing drivers, and the platform can only improve the income level of drivers by increasing the freight rate and order unit price. As the vane of the industry, Didi has doubled its restart orders, which also gives drivers hope for rising freight rates.
Finally, the online car-hailing observation once again reminded drivers that it is illegal to leave the platform to solicit customers offline, and once caught, they will face huge fines, and in case of an accident, they will not be able to close the hole. Only by operating in accordance with the law and compliance can we earn peace of mind.