The registration fee of a few yuan or more than a dozen yuan may not seem like much, but such a "key little thing" directly affects the patient's medical experience. On April 12, Xing'an League People's Hospital officially adjusted the registration validity time from the original "valid on the same day" to "valid for two days", that is, "a complete diagnosis and treatment is valid for two days".
Self-service area for registration and payment
Recently, in the pain department of Xing'an League People's Hospital, Zhang Ming, a patient who enjoys the service of "one registration, two days valid", said: "Some examination reports can only be released the next day, and they have to be re-registered to see the results, which is not only troublesome, but also costs more money, and now this problem has finally been solved." Zhang Ming, who has improved after treatment, praised the hospital's convenient service again and again. Bao Suozhu, a rehired expert from the pain department of Xing'an League People's Hospital, said that because Zhang Ming suffered from cervical radiculopathy, he was advised to have an MRI examination. CT, MRI and other examinations are usually required in the pain department, and the results of the examination cannot be released on the same day.
The pain department of Xing'an League People's Hospital hired a re-employment expert to Bao Suozhu for the patient's follow-up
"The initiative of 'extending the validity period of registration' covers all departments of the hospital, mainly for returning patients who cannot provide examination results on the same day and cannot clarify the diagnosis and treatment plan, we implement the exemption of registration for two days. Bai Rumei, director of the outpatient department of Xing'an League People's Hospital, said that the results of tests such as enhanced CT and magnetic resonance could not be obtained on the same day, and patients could return to the clinic the next day without registering again.
The nurse at the guide desk helps the patient register on his mobile phone
The reporter learned that the daily outpatient volume of Xing'an League People's Hospital can reach up to 4,200 people, in order to ensure that patients are treated in an orderly manner, the hospital has taken measures such as strengthening the management of number sources and multi-channel and multi-time appointments. Since May last year, the hospital has begun to prepare for the construction of a centralized appointment platform for examinations. At present, radiology, CT, MRI, ultrasound and other departments have been launched and put into use. The platform can reasonably arrange the examination time of patients according to the use of medical equipment, provide personalized examination guidance for patients, shorten the waiting time, and improve the efficiency of the examination department. In addition, the People's Hospital of Xing'an League has opened more than 50 specialty and special disease characteristic outpatient clinics, holiday MDT multidisciplinary joint outpatient clinics, and implemented measures such as "no closing" on weekends to reduce the time and economic costs of medical treatment for the masses.
The nurse helps the returning patient to re-check at the check-in machine
"One registration, two days valid" hot question and answer
Reporter: If the patient has registered today's number, but does not come due to urgent matters, can he enjoy the service of "one registration, two days valid"?
Bai Rumei: No. You must come on the day of the first consultation, and when the test results are not available, you can see the results without registering again the next day at the latest.
Reporter: Will the workload of doctors be too heavy if the validity period of registration is extended? How to ensure the quality of patients' medical treatment?
Bai Rumei: The workload of doctors will definitely increase. At present, we reduce the burden on doctors by optimizing the outpatient consultation process and strengthening the management of number sources, so as to ensure the medical experience and quality of patients.
Reporter: If you register with Doctor A on the first day, and Doctor A is not available on the second day, and you find Doctor B to register, is there a situation where the diagnosis and treatment are not smooth?
Bai Rumei: No. First of all, Dr. A and Dr. B must be in the same specialty. Secondly, we have opened up the authority for all doctors in the internal system, so that all doctors can see the patient's past medical records in the hospital, and then clarify the diagnosis and treatment plan based on the examination results.
Source: Lingshang Xing'an