"This is an unopened can of milk powder.
Open it to see that there is a white foreign object inside,
In accordance with the law, one shall be refunded and ten ...... shall be paid"
recently
A well-known milk powder company in more than 1 month
Received 3 videos of customer complaints in succession
It seems to be conclusive
But the same words and shooting methods
But it's suspicious
However, after the relevant enterprises inspected the production line
No anomalies were found
The business side thinks
There must be something greasy in this
Well-known infant milk powder is now a wire?
The police found something suspicious
January 2024
Sanquan Road Police Station, Jing'an Public Security Bureau, Shanghai
It has received reports from two well-known milk powder companies in the jurisdiction
said that he was suspected of being extorted
According to the person in charge of one of the milk powder companies, it received three customer rights protection complaints from June and August last year, all of which were about the mixed fiber or metal foreign objects in the branded milk powder produced by the company. The other party claimed high compensation from the enterprise on the grounds of the relevant provisions of the Food Safety Protection Law.
It is reported that the company has never received similar complaints before, so it attaches great importance to and quickly investigates the entire milk powder production line, and no abnormalities have been found. The person in charge said that all aspects of the production and processing of his factory are strictly implemented in accordance with the standards, and they are equipped with 2mm filter screens and metal detector detection, and in principle, there is no mixed metal foreign matter.
It is understood that after the enterprise ruled out the internal cause, it had proposed to a number of complainants to collect foreign body samples for further identification and was rejected, but because the customer held the "unboxing video" in his hand, there was a risk of infringing on the company's brand image, so he paid the complainant a total of more than 17,000 yuan in compensation, and wanted to further negotiate with the complainant for follow-up identification. However, when the compensation is received, the other party will "black" the company.
During the investigation, the police found that the delivery address in the multiple complaints was shown as the same hive collection point, in order to clarify the ins and outs of the incident, the police handling the case conducted an in-depth investigation of the activities of the complainant He and his wife Wang and others, and conducted an in-depth investigation of the "unboxing video", combined with the relevant data provided by the enterprise, and quickly found out that He used the relationship with fellow villagers, part-time recruitment and other channels to recruit accomplices Feng and Liu 4 people.
The police used this as a breakthrough to find out how the accomplices of He Mouhui would specifically "instruct" the new recruits on how to defraud compensation: using tools to add foreign objects to the purchased milk powder cans in advance, and recording an "unboxing video" after restoring the packaging to claim compensation. According to statistics, there are more than 10 victim enterprises, and the cumulative amount involved exceeds 30,000 yuan.
Specialized "porcelain" milk powder companies carry out extortion
A number of suspects were arrested
January-April 2024
The Shanghai police are divided into multiple routes
Successfully captured in many places across the country
He and all 6 other members of the criminal gang
More than 10 cans of milk powder involved in the case were seized
April 22nd
A number of suspects were escorted back to Shanghai
- After investigation, a number of damaged enterprises in the hands of the police did not report to the police at the first time due to risk management and control, but chose to quickly return compensation and settle the matter;
- On the other hand, in order to launder their online shopping accounts, He and others also used the accounts of new members or let their newly registered accounts commit crimes again, so as to circumvent the supervision of the platform and share the illegal profits, which is a relatively hidden crime.
At present, criminal suspects He, Wang, and Feng have been arrested by the Jing'an District People's Procuratorate on suspicion of extortion. Criminal suspect Liu and three others were taken criminal coercive measures by the Jing'an police in accordance with the law on suspicion of extortion. Further investigation is ongoing.
Police remind
Enterprises and businesses should respond to complaints and solve problems normally in their daily operations, rather than spending money in an attitude of calming things down, and in such cases, they should collect evidence and report to the public security organs in a timely manner.
Source: Shanghai Legal News, News Workshop
Editor-in-charge: Tian Dechu
Editor: Anne Xu