"It's not too much money, you know, I feel really embarrassed, but I'm really anxious about the money"
At the counter window of a bank, a woman dressed in white stood in front of the counter to conduct banking business.
She covered her face with her hands, looking in great pain.
A male salesman was sitting there, handling business for her, and it seemed that he had encountered some problems.
Two other bank staff members were called to stare at the computer screen together, and seemed to encounter some problems that they didn't usually encounter.
All three staff members looked suspicious and didn't seem to know what to do.
The woman who handled the business was very anxious, crying and saying, "It's not too much money, I feel really embarrassed, but I'm really anxious about this money." ”
After hearing the cry, it may be the lobby manager in the hall, a man and a woman, who also came over to ask what was going on.
The information at the bottom of the video says that it is so difficult to withdraw money now? Is it really to prevent fraud? This young lady has been doing it for more than an hour in order to transfer money, and everyone who is waiting for money to save her life is crying.
It seems that the woman in white is to transfer money to see a doctor. Maybe the bank staff inside feels that there is a problem with this account, or there are some other special circumstances, and they are worried that there is a risk of fraud when the money is transferred out.
In this way, a bank transfer business that should be normal was not completed for more than an hour.
It's really funny
A simple transfer business in the bank is actually like a detective solving a case, three bank employees around the computer as if they have encountered aliens, and they haven't done it for more than an hour, which is too inefficient, right?
The woman in white was obviously in urgent need of money, maybe she was sick and needed urgent treatment, but she was delayed by the bank's process, didn't this make people anxious?
She said "it's not too much money", which means that she doesn't want to do any big business, but the bank is so complicated that it has to make people cry?
Nowadays, banks are advocating fraud prevention, which is of course a good thing, and no one wants their money to be scammed. However, anti-fraud can't be prevented to the point that you can't even do normal business!
Customers are in a hurry like this, but the bank's response is like this is the first time it has encountered this situation, and the service attitude is too bad.
This is not only a problem of a young lady's difficulty in transferring money, but also reflects that there is still a lot of room for improvement in the service attitude and efficiency of the entire banking system.
Banking is a service industry, and it is necessary to always focus on the needs of customers, and not let customers be anxious about some basic business transactions.
It is hoped that banks can learn a lesson from this incident, truly start from the customer's point of view, optimize the process, improve service efficiency and quality, and stop making customers who urgently need money to save the emergency wait anxiously in front of the counter, or even cry.
What do you think?
Source: Maple City Sunset
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