From April 20th to 21st, the first stop of the Phoenix Legend "Auspicious Ruyi" 2024 Tour was held at the Changzhou Olympic Sports Center Stadium.
On April 22, some netizens posted a video saying that they bought the "pillar ticket" for the Changzhou Phoenix Legend Concert, but because of the poor viewing effect, they asked for a refund of one and three were rejected, which caused heated discussions among netizens.
On April 24, @凤凰传奇De玲花 posted,
It is a concert in Changzhou
Xiao Wang, a fan who bought a pillar ticket, spoke out
Linghua said: Rights must be defended!
Phoenix Legend will also ask Damai.com and the organizer for an explanation.
May 4 & 5,
Tickets for the Bird's Nest were left for the couple.
Sunday, April 21st. The weather in Changzhou is very nice and the breeze is pleasant.
She's a girl. A month ago, she relied on her internet speed and hand speed, and was a little lucky, to grab tickets for the Phoenix Legend Changzhou concert.
And grabbed two, one for himself and one for her boyfriend, and he was willing to accompany her. That's nice.
I guess they must be happy, little by little looking forward to Sunday in a month's time.
On the 21st, on that afternoon with good weather, she and his boyfriend came to the Changzhou Olympic Stadium.
Like most of the audience, they took their credentials, entered the venue, and looked for seats. Just like Vice Mayor Jiang said, the order inside and outside the venue is orderly.
Everyone was happy, some people took pictures and checked in, and some people watched the short films played on the big screen.
She and her boyfriend are also happy. Step by step, looking for their seats.
And then, that seat! was behind a huge pillar!
After a month of waiting, a big pillar came!
More than 30,000 people in the audience were shaking glow sticks, but she had to face the wall with her boyfriend!
This Sunday is in the soup.,The happiness is gone.,Only anger and grievances remain.。。
You have to defend your rights!! and then, will this make you a little happier? Actually, it seems, no.
That bad Sunday, the joy of anticipation, can't come back.
It's a little bit of a make-up. I want to tell Xiao Wang and her boyfriend that it is your right to defend your rights, and we will also ask Damai.com and the organizer for an explanation.
Then, on May 4th and 5th, if you have time, I will leave you a ticket for the Bird's Nest. Hope it helps you get back the joy of that weekend.
I wish you and everyone in advance a happy and auspicious May Day holiday.
The topic is hot and hot
↓
According to @Damaiguanbo: At 17:58 on April 22, Damai customer service received feedback from users of the Phoenix Legend Changzhou Concert that there was a blocking problem, and the company verified the seats for the first time. At 18:47 on April 23, a consensus has been reached with the user, and the corresponding refund process has begun, and the refund has been completed at 10:00 on April 24. We apologize for the obstruction of the view.
Previously reported
The video taken by the netizen shows that in front of the seat he bought is a cement pillar that blocks the view.
On April 23, Mr. Wang told reporters that he was a fan of Phoenix Legend, and spent 960 yuan to buy two tickets for the Phoenix Legend Changzhou concert on April 21 on Damai.com, but when he arrived at the scene, he found that both tickets were "pillar tickets", "I can't see anything, let alone see the stage, I can't even see the infield, and the audience just looked at a pillar and didn't have any impression." Later, the staff came to coordinate a seat next to us, but after a few minutes someone came to drive us away, I contacted Damai.com to ask for a refund, and he said that he was not eligible for a refund. ”
"I grabbed the tickets in advance on Damai.com, a total of two, both at a price of 480 yuan. Ms. Wang, a netizen, said that at that time, the information about the seats in the venue on Damai only had an area map, and did not show whether there were stone pillars and other buildings on the site.
At that time, Ms. Wang and her boyfriend immediately reported the situation to the on-site staff. "At that time, the staff in the venue said that there was also a 'pillar ticket' situation on the 20th, and let us negotiate with the platform ourselves. Ms. Wang said that she contacted the Damai platform the next day to tell about her experience of watching the concert and encountering the "pillar ticket", and it didn't take long to receive a text message from the platform replying, saying, "I have confirmed your feedback, the performance ticket is a valuable performance voucher, not an ordinary commodity, and it carries cultural services behind it and has the characteristics of timeliness and scarcity, and this order does not support return." ”
△ Ms. Wang received a reply from Damai.com
According to Ms. Wang, after the incident, she repeatedly communicated with the Damai side, and on the morning of April 23, the Damai side said that it could refund the money, but did not compensate for it. "This is not the first time that the issue of 'pillar tickets' is not the first time, and if it is just a refund, the platform will not pay attention to it. I hope that the platform will pay attention to and give practical solutions to these kinds of problems. Ms. Wang said that she did not accept the refund proposal, but asked the other party for a refund and compensation (refund one and pay three), hoping to attract the attention of the platform.
The reporter contacted the customer service hotline of Damai.com, and the staff said that the event site was not arranged by them, "the organizer entered the scene to arrange, Damai is only responsible for ticket sales, and now there is a commissioner communicating with the organizer." Subsequently, the reporter contacted the organizer of the event, Beijing Luopan Culture and Art Co., Ltd., many times, but the phone was not answered.
The Changzhou Municipal Bureau of Culture and Tourism responded that it would verify with the organizer, and if such a situation did exist, it would coordinate with the organizer.
It is reported that Changzhou is the first stop of the Phoenix Legend tour, and then the second will be held in Beijing National Stadium (Bird's Nest) in May, and the current Damai network shows that the concert has been sold out, and the number of people who want to see it is as high as 1.43 million.
Prior to this, Phoenix Legend had participated in many music festivals and received many praises. According to the videos taken by netizens at various music festivals, whenever the Phoenix Legend appears, there will always be huge cheers at the scene, and the songs they sing, fans will sing along throughout the whole process. Especially when singing the songs "All Love" and "The Most Dazzling National Style", even because the chorus is too loud, I almost can't hear the voice of the Phoenix Legend.
It is understood that in recent years, there have been cases of ticket refunds caused by blocked concert viewing positions. As for the issue of rights protection for the purchase of "pillar tickets", the relevant lawyers said that if the operator does not fully inform them in advance, the consumer can request a refund or appropriate compensation, and if the other party refuses to refund the ticket, the consumer can report the situation to the market supervision department or report the complaint to the consumer association.
Source: Qilu Evening News Comprehensive @ Linghua, Damai.com, Red Star News, Jingshi Live Broadcast, Western Decision-making, etc
Editor: WJ