Text: Xiaoxin, who is full of vitality
Editor|Uncle Wang of the Dump Garden
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Preface
In the Phoenix Legend "Auspicious Ruyi" concert tour held from April 20 to 21, 2024, Ms. Wang purchased tickets for 480 yuan through Damai.
Unexpectedly, when I arrived at the venue, I found that there was a huge cement pillar in front of the seat, which seriously affected the viewing experience.
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The video comes from Chao News
This is not the first time that such problems have arisen, and in the past, there have been many times in the performance venues around the world, causing audience dissatisfaction and breaking out the "pillar ticket" controversy.
Ms. Wang attracted social attention after she opened up about her experience on social media.
Ms. Wang said that although she tried to solve the problem through the on-site staff, she never received satisfactory treatment.
After the performance, she asked Damai.com to refund the ticket and compensate three times the ticket price, that is, "refund one and pay three". Initial communication was unsuccessful.
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After heated discussions on the Internet and media attention, Damai finally communicated with Ms. Wang and completed the refund process on April 24. Ms. Wang said that her requirements had been basically met.
The Changzhou Municipal Bureau of Culture and Tourism responded to the incident and said that it would verify and coordinate with the organizers to prevent similar problems from happening again.
Linghua spoke out for the fans who bought the pillar tickets, saying that it was their right to defend their rights and that they must defend their rights, and left them tickets for the Bird's Nest concert on May 4 and 5.
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As soon as the topic was posted on the Internet, the comment area instantly exploded! Tens of thousands of comments flocked in.
Some of these netizens' comments are even more exciting, let's take a look.
If you don't understand, just ask, what kind of ticket is the pillar ticket?
Netizen: I only hear his voice, but I don't see his person
This kind of location shouldn't be sold!
Netizen: To be honest, you can listen to the song of Phoenix Legend in the beginning, but you can't listen to it at all in the back, because I don't have members
I don't have a Phoenix Legend on my phone, but the chorus will, because the square dance aunt downstairs brought me to the meeting
Netizen: You don't need to see them listening to songs to get hilarious
Singer: Friends behind the pillars, are you okay?
Netizen: You can't see the pillar ticket at all, you can only feel the atmosphere
Can I buy concert tickets only on Damai.com?
Netizen: If you know in advance that there is a pillar, the price is cheaper, and the price is the same as the seat next to you
Personal opinion
As a music lover who follows concerts all year round, I always look forward to making every live performance an unforgettable experience.
However, the recent incident of buying a "pillar ticket" on Damai.com has made me think deeply that such a question actually touches the core of modern consumer rights.
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Although on the surface it seems to be a minor dispute over the purchase of tickets, it actually reflects a large market regulation loophole and a lack of consumer protection.
Transparency is the cornerstone of any transaction.
Online ticketing platforms should provide clear seat maps and view information to ensure that consumers can make an informed choice when purchasing tickets.
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One of the highlights of the incident was Ms. Wang's activism, which not only advocated for her own rights, but also set an example for other consumers who may be facing the same problem.
Through the power of social media, it has attracted the attention of the majority of netizens. Damai.com's response is also worth paying attention to.
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Although the initial response was not quick and in place, in the end, I chose to communicate with the consumer and solve the problem.
As consumers, we should be more active in understanding and exercising our rights, not only to protect our legitimate rights and interests in the process of consumption, but also to provide feedback and complaints about unfair or fraudulent behaviors through appropriate channels.
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Only in this way can the market environment become more fair and transparent.
What do you think of this refund incident? Welcome to leave a message in the comment area!
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