On-site direct hit: The audience's vision is blocked, causing controversy
At the Changzhou station of the Phoenix Legend "Auspicious Ruyi" 2024 tour held from April 20 to 21, a Mr. Wang spent 960 yuan to buy two tickets, but when he arrived, he found that a cement pillar stood in front of his seat, completely blocking the view of the stage. He turned to the organizers for help, but could not get the ideal solution, so he could only swallow his anger and "watch" a pillar performance.
Mr. Wang is a long-time Phoenix Legend fan, and he is looking forward to this concert. However, the reality hit his expectations hard, and the 960 yuan ticket he bought on Damai turned out to be a "pillar ticket". When he arrived, he found that there was a tall cement pillar in front of his seat, which completely obscured the view of the stage, and the viewing effect could be imagined.
"I can't see anything, let alone the stage, I can't even see the infield, the whole audience just looks at a pillar, and I don't have any impression. Mr. Wang said helplessly. He reported the situation to the on-site staff, who temporarily arranged him to a side seat, but it didn't take long for him to be rushed back.
After the incident, Mr. Wang repeatedly contacted Damai.com to seek a refund, but the other party rejected his request on the grounds that he did not meet the conditions for a refund. The organizer, Beijing Luopan Culture and Art Co., Ltd., also ignored Mr. Wang's request for help.
Expert advice: Organizers should be conscientious
Regarding this matter, Yang Min, a lawyer at Hubei Chisheng Law Firm, believes that the organizer should inspect the performance venue in advance before the performance, and if there are defects, it is responsible to inform consumers in advance, so that consumers can be informed and make choices. If the organizer does not inform or maliciously conceals it, the consumer may request a refund or a partial refund.
The Changzhou Municipal Bureau of Culture and Tourism said that it would verify the situation with the organizers, and if it was true, it would coordinate with the organizers to resolve the situation. Regrettably, up to now, Mr. Wang's rights and interests have not been properly protected and compensated.
This incident has once again triggered people's thinking about the sense of responsibility of the organizers of cultural and entertainment activities. Some viewers may think that since it is a pillar seat, the ticket price will naturally be relatively cheaper. But 960 yuan is by no means a small amount for ordinary families. When the organizer sells tickets, it is supposed to clearly inform the ticket buyers, rather than waiting until the scene to find out that they are "in the dark".
In addition, the organizer should not ignore the disputes that occur on site, let alone directly refuse reasonable refund requests. On the contrary, they have the responsibility to respond and resolve in a timely manner to safeguard the legitimate rights and interests of consumers. Otherwise, it will easily damage its own credibility and discredit the entire entertainment industry.
Concert climax: Phoenix Legend makes a brilliant appearance
Despite some flaws in the ticketing process, the Phoenix Legend concert itself won high praise. According to the live video shared by netizens, whenever the Phoenix Legend members appeared, the shouts and applause at the scene reached the climax.
Their classic tracks "All Love" and "The Most Dazzling National Style" were very popular, and the enthusiasm of fans to sing along almost overshadowed the singer himself, and the atmosphere was hot. In the video, a patch of glow sticks can also be seen patching together a neat square pattern on the audience, shining in the dark, adding an unparalleled visual impact to the performance.
A netizen who came to the scene commented: "People are at the scene, it's so energetic! After one session, cervical spondylosis and frozen shoulder have been cured." It can be seen that the charm of the Phoenix legend is enough to make people forget their fatigue in the frenzy.
Concert Encore: Looking forward to a bigger breakthrough
Changzhou is just the first stop on the Phoenix Legend Tour, which will be followed by a concert at the Bird's Nest in Beijing in May. According to Damai.com, tickets for the Beijing show are currently sold out, and the number of people who want to see it is as high as 1.43 million. Such popularity is absolutely unprecedented, and it also reflects the super popularity of Phoenix Legend in the domestic music scene.
Phoenix Legend has also made wonderful appearances at many music festivals before, and each of their performances can trigger a frenzied cry from the audience. To a certain extent, the legend of the phoenix has become a symbol of national strength and an idol in the minds of many music lovers.
There is no doubt that this stellar national band deserves to be expected to bring more wonderful works in the future. But at the same time, it is also hoped that the organizers and producers can learn lessons from this Zhuzimen incident, better protect the legitimate rights and interests of consumers in the future, and create a good cultural consumption environment for consumers.