Ms. Jiang, a citizen of Wuhan, once again ignited a heated discussion among the public on the issue of "buying long times short" in the 12306 system. It is understood that recently she tried to buy a short-distance ticket from Wuhan to Tianjin, but the system prompted no ticket, but there was a ticket from Wuhan to Tangshan, which was more than one stop at the starting station, which made people wonder if there was a compulsion to buy a long time and a short one.
According to media interviews, 12306 customer service said that the system is to give priority to meeting long-distance passengers, but did not explain the real reason behind buying long and short. In fact, this phenomenon has been plagued for a long time, and it has actually affected many short-distance travelers, and it has also raised questions about the public's operation concept of 12306.
1. What is the hidden reason behind buying a long time by a short one?
On the one hand, the 12306 customer service explained that the system algorithm preferentially retains the total number of tickets for long-distance trains to meet the needs of long-distance passengers. However, this ignores the point that as a public welfare service platform, 12306 should consider the actual needs of passengers in each road section, and should not impose any travel rules.
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On the other hand, from the perspective of operating costs, the cost income of long-distance trains is greater than that of short-distance trains, and 12306 may hope to avoid losses by changing the ticketing logic. However, this dilutes the responsibility of "public welfare first".
In addition, the shortage may also be linked to the allocation and scheduling of trains. There are many long-distance trains, and short-distance trains may be relatively insufficient, which leads to an imbalance in the distribution of ticket sources. 12306 should have in-depth communication with the railway department to solve this pain point collaboratively.
In general, there is no clear basis behind "buying long times short", but subjective explanation. This is inconsistent with 12306's social responsibility and transparency requirements as a public ticketing platform.
2. The actual travel problems of passengers cannot be ignored
Buying a long time or a short time brings many inconveniences to passengers:
1. Rising economic costs. I had to buy a longer train to save the distance by getting off the bus halfway, but the cost of not taking part of the bus could not be compensated, and the cost increased.
2. Safety hazards. Factors such as getting off the bus in the middle of the trip, overcrowding and other factors may create travel risks.
3. Waste of time. Forced cross-section ticketing affects the arrangement or delays the journey.
4. It is difficult to achieve the purpose of travel. Just need to take a bus but there is a shortage of short-distance tickets, which brings uncertainty to travel.
5. Dynamic updates are inconvenient. When you get off the bus, you need to keep an eye on the current progress, and it is difficult to change your travel plan flexibly.
The above problems have a particularly serious impact on the elderly, the weak, the sick and the disabled. Although 12306 has launched a waitlist ticket purchase, the success rate is low and it is difficult to report the effect, and it is still difficult to cure the problem of passengers.
Third, the policy level needs to be optimized urgently
1. Revise the mechanism for protecting the rights and interests of passengers to include forced purchases of long and short rides to compensate for economic losses.
2. Introduce a special rectification plan, clarify the goals and timetable, and regularly monitor and disclose the progress of supervision.
3. Strengthen the collaborative disposal of 12306 and various departments, and optimize the proportion of passenger dispatching and line marshalling.
4. Strengthen social supervision, the public may report relevant violations, and punish departments or individuals who are derelict in their duties in accordance with law.
5. Promote the concept of "public welfare first", implement an open and transparent operation and management model, and truly give passengers the right to choose.
This reform requires the participation of all parties. Only by paying attention to the voice of the society and quickly introducing effective measures can we truly regulate the adverse effects caused by the operation law of buying long times short.
Overall, the problem of buying long times short has become one of the problems that 12306 needs to solve urgently. As a public welfare platform to effectively improve the travel experience of passengers, it is necessary for 12306 to conduct in-depth research on the opinions of all parties in society, strengthen communication with relevant departments, and continue to optimize the rules and processes to better protect the rights and interests of customers. By working together, we will eventually find the best balance that complies with the rules of operation and guarantees the freedom of travel choices for passengers.
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