Recently, a video released by some netizens in Suqian, Jiangsu Province has caused widespread discussion. In the video, a provident fund staff member was recorded working in the company, holding his mobile phone in both hands to concentrate on the operation, and when a citizen came to consult, he did not seem to give a timely response.
This netizen believes that the staff playing with mobile phones at work has affected office efficiency, and cannot answer the questions of citizens in a timely manner, so he was deeply angry and recorded and exposed this video.
As soon as this video was exposed, it immediately sparked heated discussions on the Internet. Many people think that government departments such as the provident fund are the service windows of the public, and it is indeed inappropriate for staff to play with their mobile phones and ignore people when they go to work.
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Some people further questioned whether the act was deliberately "putting on an official show" to avoid the public's inquiry posture. The video quickly attracted public attention, and the local government then expressed its attitude.
The Suqian Provident Fund Management Center issued a statement saying that after understanding the situation, the staff in the video were not actually playing with their mobile phones during working hours, but were checking a certain file on their mobile phones. Although he did not pause the task at hand to answer questions when some citizens went to ask questions, this practice was indeed inappropriate and has been corrected after internal criticism and education.
However, the official explanation did not completely resolve the doubts of netizens. Many people question the low credibility of the "horizontal" view of mobile phone files, which is too similar to the usual action of playing games.
In addition, there is no personal vision of what the staff is doing in the video, and it is difficult to clear the suspicion based on the statement alone. At the same time, the staff failed to suspend the work at hand to respond to the public's inquiries with all their might, nor did they go through follow-up remedies or explanations, which seemed to lack sincerity in answering questions.
The truth behind this incident may only be known to the person concerned. Whether it's playing with their phones or checking documents during working hours, staff members are especially mindful of their image when serving public places.
Even if there are doubts about the truth of the incident, public officials should take the initiative to communicate with the public to alleviate misunderstandings, rather than relying on unilateral official explanations to assume that the matter is settled once and for all. This is not necessarily good for maintaining the trust of the government and the public.
To truly address this issue, it is not only necessary for the staff themselves to correct their attitudes, but also for public sector management to guide staff to establish the right principles of work. The efficiency and attitude of public service work have a bearing on the vital interests of tens of thousands of citizens.
It is hoped that no matter if similar incidents occur again in the future, the staff and management will respond seriously from the perspective of the public and in a sincere and responsible manner, so as to maintain the public's trust in the government departments.
Through this incident, we can see that in today's open and transparent information, every move of any public official may become the focus of attention. A recorded video has caused widespread controversy and discussion. This makes the staff understand first-hand that in public office, every action we take will receive widespread attention from all walks of life.
Positive performance can enhance the government's image and win more public support. However, negative behavior is easily misunderstood and amplified, thus damaging the credibility of departments and individuals. Therefore, rather than investigating the details of the incident itself, public officials should reflect on the impact of their work attitude on society.
As a public servant, the primary responsibility is to serve the public. Even if the content of the video is misleading, the staff should not stop at the form, but should take the initiative to communicate with the public, explain the real situation in detail, and answer the public's questions in a timely manner to eliminate their possible misunderstandings. This is very important to eliminate controversy and maintain its own credibility.
The management department should also strengthen the training and guidance of employees' work attitude. For example, case studies from the perspective of citizens are regularly conducted to help staff understand the public's expectations of the quality and attitude of civil service services, as well as the job priorities that need attention. Only with a deep understanding and implementation of the principle of serving the public in the most efficient manner can public officials be up to the task.
In the future, regardless of whether such incidents occur again or not, it is hoped that all public officials will respond to them with the most positive attitude. No matter where the problem lies, as long as we are always guided by the needs of citizens and respond to every question with sincerity and responsibility, the credibility will always be continuously improved in practice, which will also play a good role in promoting the in-depth development of the work.
We should remain steadfast in our commitment to fostering a more accountable and trustworthy public service.