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Western Network News (Reporter Chen Jiaxin) "The LV bag I bought for more than 20,000 yuan was damaged by the conveyor belt of the subway security detector, and it has not been solved until now." Recently, Ms. Zhang, a citizen of Xi'an, left a message on the people's livelihood hotline to reflect a "collapse" of herself. At around 17:42 on April 11, Ms. Zhang entered Exit A3 of Xi'an Jixiangcun Subway Station to take the subway.
Jixiangcun subway station
"The bag got stuck in the gap of the conveyor belt as it passed through the security scanner, and the staff didn't stop the machine. Due to the high price of the bag and the fact that it is easy to cause large losses, Ms. Zhang asked the staff to stop the machine immediately after discovering this situation, but the staff did not listen to the opinion.
The security scanner was running, and the staff tried to remove Ms. Zhang's backpack from the conveyor belt, but were unsuccessful. "They shut down the machine without taking it off, and the whole process took about 20 minutes. Ms. Zhang said that the shoulder straps and chain of the backpack were seriously damaged by the strong drag of the staff.
Damaged backpack shoulder straps
The price of Ms. Zhang's LV satchel is 28,600 yuan. Ms. Zhang believes that Xi'an Metro needs to be held accountable for this incident. "Subway work security should provide a storage basket, and I didn't see it when I went through the security check. In addition, there were certain problems with the handling of the subway security staff, and my losses were not recovered in time. ”
Ms. Zhang said that she immediately contacted the stationmaster of Jixiangcun subway station, and the other party said that "the subway has bought insurance for the machine" and should contact the insurance company for compensation.
Subsequently, Ms. Zhang contacted the insurance company where the subway was insured to inquire about the claim plan. "The people from the insurance company said let me go for an appraisal and then compensate. Ms. Zhang told reporters that due to the long purchase time, her shopping receipts have been lost, and there are certain difficulties in the identification process. However, in order to get an explanation as soon as possible, Ms. Zhang immediately consulted two luxury recycling agencies about the loss.
"According to the use of my bag, the store quoted me about 12,000, but now after it is damaged, the clerk says that there is no way to estimate it, and they will not accept it. Ms. Zhang said.
Ms. Zhang's damaged backpack
Faced with the value of "broken bones", Ms. Zhang said, "After all, I have been carrying this bag for several years, and I will not ask for full compensation, but at least I must have an attitude." But no one has taken the initiative to contact me in Xi'an Metro so far, and I have been contacting the subway side. ”
On April 18, a reporter from the western network contacted the staff of Jixiangcun Station of Xi'an Metro. The other party said that at present, a full-time staff has communicated with the insurance company, and the insurance company asked Ms. Zhang to find an authoritative third-party appraisal agency to assess the loss. "After completing the appraisal and valuation, we will discuss the follow-up claim with the insurance company based on the appraisal report. ”
What kind of organization is considered "authoritative"? Does the insurance company appoint an agency to conduct the appraisal? The other party replied, "Passengers can find it themselves." But as for the appraisal fee and the materials required, the staff said, "The specific requirements have to be asked by the insurance company, and we bought their insurance, and the money will be compensated by the insurance company." ”
Ms. Zhang disagrees with such a statement. Out of the need to know how things are going, Ms. Zhang asked the subway staff for the acceptance number of the insurance company, but received no response. "Later, someone claiming to be an insurance company contacted me and said they could give me a tracking number, but the subway would not let me provide it. Now I don't know which insurance company is responsible for this, or even if it has been accepted. ”
As of press time, Ms. Zhang had not received a reply from Xi'an Metro and the insurance company. The people's livelihood hotline of the western network will continue to pay attention.