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Wen I Xiaoying views the world
Editor I: Xiaoying views the world
Preamble:
Ride-hailing services can wait for passengers.
Have you ever heard that airplanes can wait for passengers for more than two hours?
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On April 19, netizens posted a video of the national flight they were taking, after the plane was about to take off and taxied off the runway, but because a passenger left his laptop at the airport, the passenger asked the plane to slide back, and as a result, Air China really slid back and waited for more than 2 hours. This scene is ridiculous, the passengers at the airport couldn't sit still and expressed their dissatisfaction, and the flight attendants also tried their best to reassure the passengers.
You can't prove that he actually had a notebook missing
Are you kidding?
He said notebooks are notebooks
He's already down, when will we be able to fly
The passengers felt incredible about the operation of flying back, and the service was also "too good", saying that they would fly back and fly back, and other people's feelings were ignored? Everyone's time was very precious, and they waited for more than two hours, such as Beijing to Shanghai, and more than two hours were all there.
In this case, it is recommended that after the passenger informs the flight attendant, ask the flight attendant to contact the airport staff, and after finding the laptop, contact the passenger and deliver it to the passenger by mail, instead of delaying the time of so many people.
For the compensation for flight delays, Xiaobian checked, more than 4 hours, within 8 hours, there will be a certain amount of compensation, but from the perspective of time, it is less than 4 hours, and the direct cause is not the flight itself, but the flight accepts the unreasonable request of passengers.
Everyone thought that waiting for passengers for two hours was actually the crew's safety check on the plane, because someone suddenly got off the plane, so out of everyone's safety, they would not take off for a long time.
Everyone was curious about the identity of this passenger, who could get off the plane to pick up his laptop, and why the crew agreed to his request? Could it be that he often flies, is it a VIP customer, or some other identity. In short, to make so many passengers wait, at this point, this passenger is somewhat selfish and ignores everyone's flight experience.
The staff of this flight have really made the wisest choice for this problem, and whether there is a more reasonable solution to ensure safety and reduce waiting time at the same time. The way the flight handled the incident could have an impact on their reputation and the trust that passengers have in them.
In the face of unexpected situations, flights must make difficult decisions and weigh the benefits and risks to keep passengers and crew safe. While flight decisions may lead to dissatisfaction and questioning among passengers, safety is always a top priority for airlines. However, airlines also need to reflect on and improve their decision-making methods to better balance the rights and interests of passengers and the safety of flights, so as to avoid similar incidents from happening again. Such events also make us realize that no one choice is completely right, but we need to find the most appropriate balance between various factors.
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