Source: Chengdu release
NEW ANNOUNCEMENT!
It will be implemented from October 1
The full text of the "Chengdu Property Management Regulations" is here
Announcement of the Standing Committee of the 18th Chengdu Municipal People's Congress (No. 13)
The "Chengdu Property Management Regulations" was amended and adopted by the Fifth Meeting of the Standing Committee of the 18th Chengdu Municipal People's Congress on December 29, 2023, and approved by the 11th Meeting of the Standing Committee of the 14th Sichuan Provincial People's Congress on April 3, 2024, and is hereby promulgated to take effect on October 1, 2024.
The announcement is hereby made.
Standing Committee of Chengdu Municipal People's Congress
April 17, 2024
Chengdu Property Management Regulations
(Adopted at the 34th meeting of the Standing Committee of the 14th Chengdu Municipal People's Congress on August 10, 2007; approved at the 30th meeting of the Standing Committee of the 10th Sichuan Provincial People's Congress on September 27, 2007; amended at the 5th meeting of the Standing Committee of the 18th Chengdu Municipal People's Congress on December 29, 2023; approved at the 11th meeting of the Standing Committee of the 14th Sichuan Provincial People's Congress on April 3, 2024)
Table of Contents
Chapter I: General Provisions
Chapter II Property and its management entities
Section 1 Division and adjustment of property management areas
Section 2 Ancillary facilities and equipment and common funds
Section 3 Owners and Owners' Meetings
Section 4 Owners' Committees
Section 5 Property Management Committee
Section 6: Self-management
Chapter III Property Services
Section 1: Ordinary Provisions
Section 2: Selection and employment of property service personnel
Section 3 Property Acceptance and Withdrawal
Section 4 Property Service Charges
Chapter IV Property Use, Management and Maintenance
Chapter V: Supervision and Management
Chapter VI: Legal Responsibility
Chapter VII Supplementary Provisions
Chapter I: General Provisions
Article 1 In order to standardize property management activities, ensure the lawful, safe, civilized and orderly use of property, safeguard the legitimate rights and interests of property owners, property service providers and other property management parties, and build a harmonious and livable high-quality living and working environment, in accordance with the Civil Code of the People's Republic of China, the Property Management Regulations, the Sichuan Provincial Property Management Regulations and other laws and regulations, combined with the actual situation of Chengdu, these regulations are formulated.
Article 2 These Regulations apply to property management activities and their supervision and management within the administrative area of the city.
Article 3 The term "property management" in these Regulations refers to the activities of the owners to manage the buildings and their ancillary facilities and related sites in the property management area by means of self-management or through the selection and employment of property service providers, and to maintain the environmental health and order in the property management area.
Fourth property management in the city into the grassroots social governance system, adhere to the leadership of party building, government guidance, owner autonomy, multi-party participation, consultation and co-construction, scientific and technological support of the work pattern.
The relevant entities of property management in this city shall follow the principles of openness and fairness, honesty and credit, equal rights and responsibilities, and consistent quality and price.
Article 5 Promote the integration of property services and community life services, realize innovative development, coordinated development, green development, open development, and shared development, improve the level of property management, and create an all-age friendly, happy and harmonious working and living environment.
Sixth municipal and district (city) and county people's Governments should strengthen the leadership of property management activities and their supervision and management, property services into the development plan of the modern service industry, the establishment of a joint conference system for property management, overall research and solution of major problems in property management.
District (city) and county people's Governments shall establish a safeguard mechanism, in the town people's Government, the sub-district office to clarify the property management of full-time institutions, with full-time staff, the implementation of work funds.
Encourage relevant departments, town people's governments, neighborhood offices, resident (village) committees, etc., to entrust qualified property service providers to undertake matters such as community governance, public affairs, and resident (village) services through the purchase of services in accordance with law.
Article 7: The community development and governance departments are responsible for establishing and completing an open, transparent, open and participatory, credit-based property management linkage mechanism, and guiding the establishment of a governance framework under the leadership of grassroots Party organizations with the participation of multiple entities.
The competent department of housing and construction is responsible for formulating relevant policies, norms and organizing the implementation of property management, and guiding and supervising property management activities.
Development and reform, economy and information, public security, civil affairs, planning and natural resources, urban management, ecological environment, emergency management, water affairs, landscaping, health, market supervision, fire rescue and other relevant units in accordance with their respective responsibilities, responsible for the relevant guidance, supervision and management of property management activities.
Eighth town people's Governments, sub-district offices shall incorporate property management into community governance work, perform the following duties:
(A) organize, guide, coordinate, supervise the establishment of the general meeting of owners within the jurisdiction and the election, re-election and standardized operation of the owners' committee;
(2) Guide and supervise the owners' general meeting, the owners' committee, and the property service provider to perform their duties in accordance with the law;
(3) Establish a work linkage mechanism, coordinate the relationship between community construction and property management, accept complaints from all parties involved in property management, and mediate and deal with property management disputes;
(D) in accordance with the law to organize the establishment of the property management committee, to guide and supervise the property management committee to perform its duties in accordance with the law;
(E) in accordance with laws and regulations, overall coordination, supervision and management of other property management activities within the jurisdiction.
Resident (village) committees shall assist the town people's government, sub-district offices and relevant departments to do a good job in property management related work within their jurisdiction in accordance with laws and regulations, and under the leadership of community (village) party organizations, establish a coordination and deliberation mechanism between owners' committees and property service providers. The owners' general meeting, the owners' committee and the property service provider shall support and cooperate with the resident (village) committee in performing its duties in accordance with law, and accept the guidance and supervision of the resident (village) committee.
Article 9: Property service industry associations shall strengthen industry self-discipline and industry services in accordance with law, promote the establishment of industry creditworthiness, standards, talent training and scientific and technological innovation, and promote the high-quality development of the property service industry.
Article 10 The city shall establish and improve the diversified resolution mechanism for property management contradictions and disputes, and resolve property management conflicts and disputes through people's mediation, administrative mediation, judicial mediation, etc.
Encourage volunteer organizations, social workers, people's mediators, grid members, lawyers, and so forth to participate in property management dispute mediation, carry out social psychological services, and so forth.
Chapter II Property and its management entities
Section 1 Division and adjustment of property management areas
11th division of property management area should be based on the scope of the red line map determined by the construction land planning permit, comprehensive consideration of common facilities and equipment, building scale, community construction and other factors, follow the principle of planning first, natural division, perfect function, convenience and benefit.
New construction projects, including projects constructed in phases or overall planning projects jointly constructed by two or more units, where the ancillary facilities and equipment set up are shared, shall be divided into a property management area in accordance with the scope of land used by the overall planning and construction project. However, if the construction project has been divided into two or more natural courtyards or relatively closed areas according to the plan, it can be divided into independent property management areas under the condition of clarifying the management and maintenance responsibilities of ancillary facilities and equipment.
If the same construction project contains different property types such as residential and non-residential, with independent supporting facilities and equipment and can be independently managed, it can be divided into different property management areas.
12th construction unit shall, before the pre-sale permit of commercial housing or the sale of existing houses, hold the construction land planning permit, construction project planning permit, project planning and design plan and other information, to the district (city) and county housing and construction departments to propose a plan to divide the property management area.
District (city) and county housing and construction departments shall, within 10 working days from the date of acceptance, after soliciting the opinions of the town people's Government, sub-district offices and resident (village) committees, issue a property management area division opinion to the construction unit. For those who do not comply with the provisions on the division of property management areas, the construction unit shall be informed to re-propose the division plan.
13th construction unit shall be the property management area division of the opinion in a conspicuous position in the sales place to be clearly displayed, and as an annex to the contract for the sale and purchase of commercial housing.
14th really need to adjust the property management area, by the owners' committee or the number of owners accounting for more than 10 percent of the written application, by the district (city) county housing and construction departments in conjunction with the town people's Government, street offices and residents (villages) committee, in accordance with the provisions of Article 11 of these Regulations, combined with the actual situation, the development of the adjustment plan, by the owners of the relevant property management area respectively decided to adjust;
If a property management area is split into multiple property management areas, it shall be jointly decided by the owners of the property management area after the delivery of the house;
Where property management areas have not yet been divided, they shall be divided into property management areas in accordance with the provisions of the first paragraph of this article after being jointly decided by the owners of the relevant areas in accordance with the proportions provided for in article 24 of these Regulations.
After the adjustment of the property management area, the district (city) and county housing and construction departments shall make an announcement within the relevant property management area.
Section 2 Ancillary facilities and equipment and common funds
15th new property shall be in accordance with the provisions of the standard configuration of the owners' committee and property services. Property service rooms shall have independent office, duty and other functions. The room of the owners' committee can be used for the party and mass activities in the property management area.
If the allocation of the owners' committee and the property service room does not comply with the provisions of laws and regulations, the planning and natural resources department shall not issue a planning permit for the construction project.
16th of the city to implement a new residential delivery and use supervision system. The new residential property can only be delivered after it is constructed in accordance with the planning requirements, the completion acceptance is qualified, and its ancillary facilities and equipment meet the following conditions:
(A) residential areas of domestic water access to urban and rural public water supply pipe network, and water supply to households;
(B) residential areas access to the urban power supply network, shall not use temporary construction electricity;
(3) The rainwater and sewage discharge in residential areas shall be connected to the permanent urban and rural rainwater and sewage drainage system. If it is truly necessary to take temporary discharge measures due to objective conditions, it shall be reviewed and approved by the water affairs department, and the period of temporary discharge shall be determined;
(4) Complete the laying of indoor and outdoor gas pipelines in residential buildings and connect them with the municipal gas pipeline network;
(5) The information network transmission port in the residential area is laid to the home, and the security and other facilities and equipment are configured in place according to the design specifications;
(6) There is a direct road connection between the residential area and the urban road or highway;
(7) In accordance with the requirements of the planning conditions, complete the supporting construction of public service facilities such as education, civil affairs, medical and health, sanitation, postal services, farmers' markets and other commercial services, community services and management, and fire protection;
(8) Reserve the location of the air conditioner's external unit and condensate discharge pipe in accordance with the residential design code;
(9) Complete the greening construction in residential areas;
(10) Complete the configuration of parking spaces (libraries) and vehicle charging infrastructure in residential areas;
(11) Where residential construction projects are constructed in phases, the surrounding sites of the completed residential buildings are clean, the roads are leveled, and there are obvious and effective isolation measures from the construction area;
(12) Other conditions provided for by laws and regulations.
17th new residential property before delivery, the construction unit shall be to the district (city) county housing and construction department for the new property ancillary facilities and equipment delivery for the record, and submit the following information:
(A) the completion of the general plan, building, structure, equipment completion drawings, supporting facilities, underground pipe network engineering completion drawings and other completion acceptance record certification materials;
(2) Technical data such as the installation, use and maintenance of facilities and equipment;
(C) the configuration of property service rooms and conditions of use;
(D) the property quality warranty documents and property use instructions;
(E) the building and its ancillary facilities maintenance fund deposit certificate;
(6) Other information necessary for property services.
Where the materials provided for in the preceding paragraph are obtained by the competent departments for housing and construction through data sharing, they are not to be submitted repeatedly.
18th new residential property management area of water, electricity, gas and other metering devices, should be in accordance with the exclusive part of a household number a trade settlement table, the common part of the independent meter configuration; communications, safety precautions, fire protection, domestic waste sorting and collection facilities, high-altitude parabolic monitoring facilities, postal (express), electric vehicles and non-motor vehicle charging infrastructure and other ancillary facilities and equipment configuration, shall comply with the relevant technical standards and specifications.
Municipal facilities and sites in the property management area, by the relevant management departments are responsible for the management and maintenance and set up obvious signs, no unit or individual shall change, occupy, damage municipal facilities and sites, signs, shall not hinder the maintenance and management of municipal facilities.
Article 19 The following funds belong to the common ownership of the owners and shall be included in the common fund account of the owners for management:
(1) The income generated by the use of the common part of the operation, after deducting reasonable costs;
(2) The management agreement or the joint decision of the owners shall be jointly shared by all the owners to pay the fees;
(3) If the owners jointly decide to implement self-management, the management fee shall be apportioned in accordance with the self-management plan;
(4) Compensation fees for the common part that has been levied or requisitioned in accordance with law;
(5) the fruits of the common funds;
(6) Other lawful common income.
The maintenance funds of the building and its ancillary facilities shall be shared by the owners, and the special account management shall be implemented in accordance with the relevant laws, regulations and rules.
Where the common part is used for business operations, it shall comply with laws, regulations, and management regulations.
Article 20 Before the establishment of the general meeting of owners, the first paragraph of Article 19 of these Regulations shall open a special account for the common funds of the owners by the property service provider, and shall be separately listed and managed on behalf of the owners, and the use and management of the common funds shall be announced to all owners, and shall not be misappropriated or embezzled.
After the establishment of the owners' general meeting, the owners' committee shall open the owners' common fund account in accordance with the relevant laws, regulations and rules. The property service provider shall promptly hand over to the owners' committee the owner's common funds, account details and relevant materials managed on behalf of the owner.
The owner's common fund account opened by the property service provider and the owners' committee in the bank shall be connected to the municipal smart property information management system to facilitate the owner's inquiry into the income and expenditure of the common funds, and accept the supervision and guidance of the competent department of housing and urban-rural development, the town people's government, and the sub-district office.
Section 3 Owners and Owners' Meetings
Article 21 Owners enjoy the following rights in property management activities:
(1) Require property service providers to provide services in accordance with the provisions of the property management service contract;
(2) Propose to convene a meeting of the general meeting of owners and make recommendations on matters related to property management;
(3) Propose to formulate and revise the management statute, the rules of procedure of the general meeting of owners, and the convention on the management of funds for the maintenance of buildings and their ancillary facilities;
(4) Participate in the meeting of the general meeting of owners and exercise the right to vote;
(5) To elect the members of the owners' committee and enjoy the right to be elected;
(6) To supervise the work of the owners' committee;
(7) Supervise the performance of property service contracts by property service providers;
(8) The right to know and supervise the use of common parts of the property, common facilities and equipment, and related sites;
(9) Supervise the management and use of the common funds of the owners;
(10) Other rights provided for by laws and regulations.
In the course of property management activities, the owner shall fulfill the following obligations:
(A) to comply with the management statute, the rules of procedure of the general meeting of owners, the building and its ancillary facilities maintenance fund management convention;
(B) comply with the property management area of the common parts of the property and the use of common facilities and equipment, public order and environmental sanitation maintenance and other aspects of the rules and regulations;
(3) To implement the decisions of the general meeting of owners and the decisions of the general meeting of owners authorized by the owners' committee;
(4) Perform their responsibilities for the safety of housing use;
(E) in accordance with the relevant provisions of the deposit of the building and its ancillary facilities maintenance funds;
(6) Pay property fees in full and on time;
(7) Provide contact address and communication method to the owners' committee;
(8) Other obligations provided for by laws and regulations.
22nd property management area to set up a general meeting of owners.
If the total number of owners is less than 100 and all owners unanimously agree not to set up an owners' general meeting, the owners shall jointly perform the duties of the owners' general meeting and the owners' committee.
Article 23 The following matters shall be jointly decided by the owners:
(A) to formulate and revise the rules of procedure of the general meeting of owners;
(2) Formulating and revising management regulations;
(3) To elect the owners' committee or replace the members of the owners' committee;
(4) Selecting and dismissing property service providers;
(E) the use of funds for the maintenance of buildings and their ancillary facilities;
(6) Raise funds for the maintenance of buildings and their ancillary facilities;
(7) Reconstructing or reconstructing buildings and their ancillary facilities;
(8) Changing the use of the common part or using the common part to engage in business activities;
(9) Installing personal identification and biometric identification devices in public spaces in property management areas;
(10) the division and adjustment of property management areas;
(11) Implement self-management;
(12) Adjustment of property fees;
(13) Other major matters related to co-ownership and co-management rights.
Matters submitted to the owners for joint decision shall respect social morality and shall not violate the provisions of laws and regulations and harm the public interest.
Before submitting it to the owners for a joint decision, the owners' committee shall publicize the proposed voting time, voting form, topics, content of deliberations or matters to be voted on in a conspicuous position in the property management area and through the Internet, and the publicity period shall not be less than 15 days.
Article 24 The matters jointly decided by the owners shall be voted on by the owners of more than two-thirds of the area of the exclusive part and more than two-thirds of the number of owners. Decisions on the matters provided for in items 6 to 8 of the first paragraph of Article 23 of these Regulations shall be made with the consent of more than three-quarters of the owners of the area of the exclusive part of the voting and more than three-quarters of the owners participating in the voting. Decisions on other matters provided for in paragraph 1 of Article 23 of these Regulations shall be made with the consent of more than half of the owners of the area of the exclusive portion of the voting and more than half of the owners participating in the voting.
Article 25 In any of the following circumstances, the first meeting of the general meeting of owners shall be convened:
(1) The area of the exclusive part delivered reaches more than 50% of the total area of the building, or the number of housing units delivered reaches more than 50% of the total number of units;
(2) The first house has been delivered for two years and the number of housing units delivered has reached more than 20% of the total number of units;
(3) Ninety days before the expiration of the pre-property service contract or the pre-property service contract is terminated in accordance with law.
26th in line with the convening of the first owners' general meeting, the construction unit shall, within 30 days from the date of compliance with the conditions, submit a written report to the town people's Government and the sub-district office on the establishment of the owners' meeting. If the construction unit fails to report in writing on time to establish a general meeting of owners, more than 20 owners in the same property management area may jointly submit a written application for the establishment of a general meeting of owners to the town people's government and the sub-district office in accordance with the law.
Town people's Governments, sub-district offices shall be verified within 10 days after receiving a written report or application for the establishment of the owners' meeting. In line with the convening of the first general meeting of owners, the town people's Government, the sub-district office shall, in accordance with the provisions of laws and regulations, within 30 days to guide the establishment of a preparatory group, and carry out preparatory work.
Written documents such as announcements and announcements issued by the preparatory group shall be stamped with the official seal of the town people's government and the sub-district office.
27th preparatory group members are generally composed of representatives of owners and town people's Governments, sub-district offices, community (village) party organizations, resident (village) committees, district public security police stations, and representatives of construction units, and the leader of the preparatory group is represented by the town people's Government, sub-district offices, and resident (village) committees, and the owners' representatives are recommended by the town people's Governments and sub-district offices.
The preparatory group shall, within six months from the date of establishment of the announcement, organize and convene the first meeting of the owners' meeting and elect the owners' committee.
The general meeting of owners shall be established from the date when the management statute, the rules of procedure of the general meeting of owners, and the working rules of the owners' committee are voted on at the first meeting of the general meeting of owners, and the owners' committee is elected.
The preparatory group shall publicize the use of preparatory funds in a conspicuous position in the property management area, and within 10 days from the date of election of the owners' committee, the relevant materials and remaining preparatory funds shall be transferred to the owners' committee, and the preparatory group shall be dissolved after the completion of the transfer.
Article 28 Within 30 days after the establishment of the general meeting of owners, the owners' committee shall inform the construction unit and property service provider of the following matters:
(1) the management protocol;
(2) Rules of procedure of the general meeting of owners;
(3) Rules for the work of the owners' committee;
(4) Other decisions of the owners' general meeting and the owners' committee.
Article 29 The construction unit is responsible for the preparatory funds for the first general meeting of owners. The preparatory funds shall be determined according to the scale of the property management area according to the standard of 50 yuan per house; if the total number of units in the property management area is less than 1,000 households, it shall generally not be higher than 50,000 yuan; if the total number of units in the property management area is more than 1,000 households, it shall not be higher than 100,000 yuan. The preparatory fund for the general meeting of owners of a property management area shall not be less than 20,000 yuan.
The construction unit of the new property shall, before handling the pre-sale permit of the commercial housing or the sale of the existing house, hand over the preparatory funds to the designated account of the town people's government and the sub-district office for the use of the preparatory group of the owners' meeting.
If the old community and the property management area where the construction unit no longer exists prepares for the first owners' general meeting, the district (city) and county people's government may give subsidies.
Article 30 The meeting of the general meeting of owners is divided into regular meeting and temporary meeting. The preparatory group, the owners' committee or the property management committee shall convene a meeting of the owners' general meeting in accordance with the laws, regulations, rules and regulations, management statutes, and the rules of procedure of the owners' general meeting. When the owners of the exclusive part of the area accounting for more than 20% or the number of owners accounting for more than 20% of the proposal, or other circumstances stipulated in the rules of procedure of the owners' general meeting, the owners' committee shall convene an extraordinary meeting of the owners' general meeting.
If the owners' committee fails to perform its duties of convening a general meeting of owners in accordance with the law and in accordance with the contract, more than 20 owners may jointly request the town people's government and the sub-district office to order it to convene the meeting within a time limit; No other unit or individual shall illegally convene a meeting of the general meeting of owners.
31st owners' meeting should be subject to the guidance and supervision of the town people's Government and the sub-district office. The owners' committee shall, 30 days before the announcement of the convening of the general meeting of owners, report the meeting plan, agenda, content of the proceedings and matters to be voted on to the town people's government and the sub-district office.
The meeting of the general meeting of owners shall be recorded in writing by the owners' committee, and the relevant meeting materials shall be archived and preserved. If the general meeting of owners fails to make a decision, or if there are major differences of opinion between the owners on the content of the meeting, the owners' committee shall report to the town people's government and the sub-district office in a timely manner.
If the decision made by the owners' general meeting or the owners' committee violates the provisions of laws and regulations, the relevant competent departments of the district (city) and county involved in the decision, or the town people's government or the sub-district office shall order the decision to be corrected or revoked within a time limit, and notify all the owners.
Article 32 The meeting of the general meeting of owners may be in writing or in the form of electronic voting. Owners can vote on their own or delegate others to vote. The trustee shall issue a written certificate of entrustment from the owner, and exercise rights on behalf of the owner in accordance with the law.
On-site counting, unified votes, and scrutineers shall invite representatives of the town people's government, sub-district offices, representatives of resident (village) committees and representatives of owners to participate. It is encouraged to entrust a notary public to carry out notarization.
The use of electronic voting can use the city's unified electronic voting system. The real estate registration agency and the competent department of housing and urban-rural development shall establish a mechanism for sharing relevant information such as the inventory of owners, and share relevant information in a timely manner.
Within three days from the date of the voting results of the general meeting of owners, it shall be publicized to all owners in a conspicuous position in the property management area, and the publicity time shall not be less than 30 days. When the owners vote and inquire about the results of the deliberation and voting, they shall take the initiative to provide the owner's identification materials.
33rd management statute, rules of procedure of the owners' meeting, owners' committee work rules, property service contracts, etc. shall not violate the provisions of laws and regulations, and its model text shall be formulated by the municipal housing and urban-rural development authorities in accordance with the relevant provisions of the State and Sichuan Province.
If the management statute, the rules of procedure of the owners' general meeting, and the draft rules of the work of the owners' committee are inconsistent with the model text, a written explanation shall be made before submitting for voting and shall be publicized in a conspicuous position in the property management area, and the publicity period shall not be less than 15 days.
Article 34 Where the management statute or the general meeting of owners decides to hire a professional institution to audit the common funds of the owners, the owners' committee shall implement it, and the property service provider shall cooperate. If the owners' committee refuses to entrust the audit, the town people's government and the neighborhood office shall order it to make corrections within a time limit; if the correction is not made within the time limit, the town people's government and the neighborhood office may organize the implementation on behalf of the owners, and the relevant expenses shall be included in the common funds of the owners.
The results of the audit shall be publicized to all owners, and the publicity period shall not be less than 15 days.
Encourage the establishment of an audit system for the tenure and departure of owners' committees.
Section 4 Owners' Committees
Article 35 The owners' committee is the executive body of the owners' general meeting, elected by the owners' general meeting, responsible for and reporting to the owners' general meeting, supervised by the owners and the owners' general meeting, and carrying out its work in accordance with the working rules of the owners' committee adopted in accordance with the law.
The members of the owners' committee shall be the natural person owners or authorized representatives of the unit owners who meet the conditions stipulated by laws and regulations in the property management area. When determining the list of candidates for the owners' committee, the preparatory group or the re-election group shall solicit the opinions of the community (village) party organization where the property is located.
Each member of the owners' committee shall have the same voting rights, and the number and term of office shall comply with the provisions of laws and regulations. Specific matters such as the conditions, number, election method, and term of office of the members of the owners' committee and alternate members shall be stipulated in the rules of procedure of the owners' general meeting.
The members of the owners' committee shall abide by the laws, regulations and management regulations, and take the initiative to accept the supervision and management of the town people's government and the sub-district office.
The list of members and alternate members of the owners' committee shall be announced in a conspicuous position in the room used by the owners' committee for a long time, and updated in a timely manner according to the changes in the members of the owners' committee.
Article 36 The meeting of the general meeting of owners may elect alternate members of the owners' committee at the same time, and when the members of the owners' committee are vacant, the alternate members shall be replaced in turn, and the number of alternate members shall not exceed 50% of the number of members of the owners' committee. Alternate members may attend meetings of owners' committees as non-voting members, but do not have the right to vote.
The method of alternate members of the owners' committee shall be decided by the general meeting of owners or agreed in the rules of procedure of the general meeting of owners.
Article 37 The owners' committee shall perform the following duties:
(1) Implement the joint decisions made by the owners in accordance with the law;
(2) Supervise and urge owners and property users to comply with the management regulations and perform property service contracts;
(3) Supervise the performance of property service contracts by property service providers;
(4) Cooperate with the government and relevant departments in implementing emergency response measures and other management measures in accordance with law;
(5) Draw up a draft system and measures involving the joint management of the owners and submit them to the general meeting of owners for decision;
(6) Announce the payment of property fees and parking service fees by members and alternate members of the owners' committee every six months;
(7) Other duties assigned by laws, regulations, management regulations and owners' general meetings.
After the owners issue the owner's identification materials, they may consult and copy the meeting minutes prepared and kept by the owners' committee and the information and archives that shall be disclosed as provided by laws and regulations, and the owners' committee shall cooperate.
The owners' committee shall, in accordance with the relevant requirements, actively guide the owners to comply with the relevant provisions of Internet information, interact in a civilized manner, express themselves rationally, and maintain a good network ecology of Internet groups related to property management.
Article 38 The owners' committee shall convene a meeting in accordance with the working rules of the owners' committee, and three days before the meeting, report the matters discussed at the meeting to the town people's government and the sub-district office where the property is located.
The decision of the owners' committee shall be publicized in accordance with the provisions of laws and regulations, and at the same time a copy of the town people's Government and the sub-district office. The meeting of the owners' committee shall be attended by more than half of the members, and the decision shall be approved and signed by more than half of all members.
If the decision made by the owners' committee violates the provisions of laws, regulations, management regulations, and the rules of procedure of the owners' general meeting, or makes a decision unrelated to the property management of the property management area, the members of the owners' committee who sign and agree to the decision shall bear the corresponding legal responsibility.
Article 39 The method of raising funds, the scope of expenditure, and the standard for the work of the owners' committee shall be decided by the general meeting of owners.
The owners' committee shall, in accordance with the regulations, publicize the income and expenditure of the owners' general meeting and the work expenses of the owners' committee.
Article 40 Before the expiration of the term of office of the owners' committee, a meeting of the owners' general meeting shall be convened in accordance with the provisions of laws and regulations to elect a new owners' committee.
Within 10 days from the date of expiration of the term of office of the owners' committee, the archives, seals, funds, etc. shall be transferred to the new owners' committee in accordance with laws and regulations, and the premises of the owners' committee shall be vacated. If the new owners' committee is not formed, it shall be handed over to the town people's government and the unit designated by the sub-district office for safekeeping. The list of transfers shall be kept until the completion of the next general election.
Section 5 Property Management Committee
Article 41 In any of the following circumstances, the owners of the exclusive part of the area accounting for more than 10 percent and the number of owners accounting for more than 10 percent of the property to the town people's Government and the sub-district office where the property is located shall submit a written application, and the town people's Government and the sub-district office shall promptly form a property management committee:
(A) the new property management area from the date of delivery of the first house for more than three months, still do not have the conditions for convening the first general meeting of owners;
(B) the property management area in line with the establishment of the general meeting of owners but has not yet established a general meeting of owners;
(3) The term of office of the owners' committee has not yet been elected;
(4) The owners' committee is unable to perform its duties normally due to the vacancy of the number of members of the owners' committee, the inability to perform their duties during the term of office, and the failure to re-elect.
Town people's Governments, sub-district offices shall provide the necessary financial guarantees for the work of the property management committee. The Property Management Committee has the right to use the premises of the Owners' Committee.
The specific measures for the formation, responsibilities and operation of the property management committee shall be formulated separately by the municipal people's Government.
Article 42 The property management committee shall perform the following duties in accordance with law:
(1) In accordance with the circumstances of item 1 of the first paragraph of Article 41 of these Regulations, organize the owners to supervise the performance of the previous property management service contract and supervise the implementation of the temporary management agreement, mediate property management disputes, etc.;
(2) In accordance with the circumstances of item 2 of the first paragraph of Article 41 of these Regulations, organize the establishment of a general meeting of owners;
(3) In accordance with the circumstances of items 3 and 4 of the first paragraph of Article 41 of these Regulations, organize and convene a meeting of the general meeting of owners to elect a new owners' committee;
(4) If the owners' general meeting is not established or the owners' committee is not elected, the duties of the owners' committee shall be performed on behalf of the owners, and the property service personnel who jointly decide to select and renew the property management service contract and supplementary agreement shall sign and renew the property management service contract on behalf of the owners and the property management service personnel who have jointly decided to appoint or renew the owners in accordance with the law.
Property management committee shall perform its duties in accordance with the law, accept the supervision and management of the town people's Government, the sub-district office, the decision made in violation of laws and regulations, the decision involved in the relevant competent departments of the district (city) and county or the town people's Government, the sub-district office shall be ordered to correct within a time limit or revoke according to law, and notify all owners.
43rd property management committee is generally composed of the town people's Government, the sub-district office, the resident (village) committee, the public security police station, the construction unit appointed by the representative and the owner's representative, the number of members shall be more than seven more than 11 people below the odd number, the number of the owner's representative shall not be less than one-half of the total number, the director by the town people's Government, the representative appointed by the sub-district office. If a general meeting of owners has been established, the construction unit will no longer appoint personnel to participate.
The owner's representative shall be determined by the town people's government and the sub-district office by listening to the opinions of the owners and among the owners who voluntarily participate.
Town people's Governments, sub-district offices shall, in a prominent position in the property management area, in writing and on the Internet, the list of members of the property management committee, resumes and other basic information to all owners publicity, the publicity period is not less than 15 days.
Article 44 The property management committee, as a temporary body, ceases to perform its duties after the election of the owners' committee in the property management area, and dissolves itself after going through the transfer procedures. The term of office of the property management committee is generally not more than two years, and if the owners' committee is still not elected after the expiration of the term, the town people's government and the sub-district office shall re-establish the property management committee.
The property management committee shall, within 15 days from the date of expiration of the term of office or the election of the owners' committee, go through the formalities of handing over the archives, seals, funds, etc., and vacate the premises of the owners' committee.
45th property management committee may hold the town people's Government, the sub-district office issued by the certificate of establishment, to the public security organs to engrave the special seal of the property management committee, and open a basic deposit account.
Section 6: Self-management
Article 46 The owner may manage the property by himself or entrust the property service provider to manage it. Before the owner decides to manage on his own, he shall report to the town people's government and the sub-district office.
If the owner implements self-management, he or she may hire relevant personnel to be responsible for the maintenance of order, cleaning and sanitation, green space maintenance and other management matters in the property management area, and may also entrust the management matters to different professional service providers. Elevators, fire protection and other facilities and equipment involving personal and property safety shall be entrusted to professional institutions for management and maintenance in accordance with law.
Article 47 Where the owners implement self-management, they shall formulate a self-management plan, and after the owners jointly decide to approve it, it shall be publicized in a conspicuous position in the property management area for a long time. The self-management plan should include the following:
(1) Management methods and management periods;
(B) the management fee raising method, payment standards and methods;
(3) the management of shared income;
(4) The obligations and responsibilities that the owner shall perform.
The owners' committee shall, within 30 days from the date of the owners' joint decision to manage itself, file with the town people's government and the sub-district office, and submit the voting results of the owners' meeting and the self-management plan.
Chapter III Property Services
Section 1: Ordinary Provisions
Article 48: A property management area shall be provided by a property service provider in a unified manner, except for the owner's own management.
The property service provider shall provide property management services in accordance with the provisions of the property management service contract, and shall comply with the following provisions:
(1) Promptly inform the owners and property users of the precautions for safe and reasonable use of the property;
(2) Listen to the opinions and suggestions of the owners, accept the supervision of the owners, improve and perfect the service, and establish a complaint acceptance system, make public complaint calls and other complaint methods, and accept complaints from the owners in a timely manner;
(3) Dissuade and stop the owners and property users from violating the management regulations, and promptly report to the owners' committee;
(4) Establish daily management files and data files for common parts;
(5) Support and cooperate with the town people's government, sub-district offices and other state organs, resident (village) committees to perform their duties in accordance with law;
(6) Other obligations provided for by laws and regulations.
Property service providers and their staff shall not engage in the following acts:
(1) Misappropriation or embezzlement of the owner's common funds;
(2) Changing the use of the common part of the property without authorization;
(3) Leaking the owner's information or using the owner's information for activities unrelated to property management services;
(4) Other acts that harm the interests of owners as provided for by laws, regulations, and rules.
Article 49: Property service providers shall, in accordance with the provisions of the property management service contract, be equipped with service forces, and dispatch the person in charge of the property management service project and other necessary staff to the property management area.
The person in charge of a property service project can only serve in one property service project, unless otherwise agreed in the property service contract. In any of the following circumstances, property management service projects shall be entered into the credit file of the person in charge of the project:
(1) Fraudulently obtaining, misappropriating or embezzling funds for the maintenance of buildings and their ancillary facilities;
(B) unauthorized change of the use of common parts and common facilities and equipment in the property management area;
(3) Decide to occupy or excavate roads or sites within the property management area without authorization;
(D) the unauthorized use of the property management area of the common parts, common facilities and equipment for business;
(5) Major liability accidents such as personal injuries or property losses caused by management dereliction of duty;
(6) Where it is determined by the relevant departments to charge fees arbitrarily or that the fees are not standardized, and they are not corrected;
(7) Other serious harm to the rights and interests of the owners.
If it is found that there is one of the circumstances provided for in the preceding paragraph, the town people's Government, the sub-district office, and the relevant departments shall conduct a verification, and publicize the results of the verification in the property management area. If it is found to be true after verification, the property management service provider shall remove the person in charge of the property management service project from his position.
The competent department of housing and urban-rural development shall strengthen the construction of the property service professional team, record the practice of the project leader in the city, and carry out professional evaluation.
Article 50: Property service information shall be disclosed on a regular basis. Property service providers shall report the following information to the owners' general meeting and the owners' committee, publicize it in a conspicuous position in the property management area and through the Internet, and update it in a timely manner in accordance with regulations:
(A) the use of funds for the maintenance of buildings and their ancillary facilities;
(2) The income and expenditure of the operating income of the common part of the owner, including relevant contracts or agreements;
(C) property services, management personnel, quality requirements, charging items, charging standards, contract performance and other service information;
(4) The name, qualification, contact information and maintenance management of important facilities and equipment such as elevators, fire protection, water supply and drainage, and safety precautions;
(5) The income and expenditure of property management fees; in accordance with the property management service contract, publish the annual budget and final accounts of property management fees;
(F) the property management area of major matters, major complaints handling;
(7) The credit information of the person in charge of the property service person and the property service project;
(H) the owners and property users of the house decoration activities;
(9) The sale and lease of parking spaces (garages) in the property management area;
(10) Other information that shall be publicized as stipulated in laws, regulations, and property management service contracts.
Property management service providers must not infringe upon the personal privacy of property owners and property users when publicizing the relevant information in the preceding paragraph.
Property owners have the right to inspect and reproduce the public information in the first paragraph of this article, and the property management service provider shall cooperate, and the cost of reproduction shall be borne by the reviewer. If the owner has objections to the content of the announcement, the property management service provider shall reply.
The owners' general meeting, the owners' committee, and the property service provider of residential properties shall facilitate the release of public affairs information in public places such as elevator cars, entrances and exits of residential (unit) buildings.
Article 51: Property service providers shall, in accordance with relevant provisions, regularly report and update true, complete, and accurate credit information, statistical statements, and the roster of persons in charge of property management services and key management personnel to the municipal or district (city) and county housing and construction departments.
Article 52: Property service providers shall, in accordance with laws, regulations, and contractual agreements, formulate safety precaution systems and emergency response plans, establish safety precaution measures, and perform safety precaution responsibilities.
Property service providers shall, in accordance with relevant safety norms and standards, strengthen daily inspections and regular maintenance of elevators, fire-fighting facilities and other facilities and equipment in the property management area.
In case of any of the following circumstances in the property management area, the property service provider shall take emergency measures and immediately report to the relevant departments, town people's governments, sub-district offices or professional business units in accordance with the relevant provisions to assist in the disposal work:
(1) The occurrence of fires, floods, explosions, natural disasters, or other such circumstances endangers the safety of persons or buildings, or causes casualties;
(2) Mass safety or health incidents or major personal injury or death incidents;
(3) Discovering illegal demolition and alteration of the load-bearing structure of the house and other acts that seriously endanger the safety of the use of the house;
(4) Potential safety hazards occur in buildings and their ancillary facilities, seriously endangering the safety of owners, property users and buildings;
(5) Property service personnel collectively evacuate the property management area without authorization, causing the interruption of property management services and seriously affecting the normal life of owners and property users;
(6) Other incidents that seriously affect the normal life of owners and property users and endanger personal safety.
Property service providers shall implement emergency response measures and other management measures implemented by the government in accordance with law, and actively cooperate with relevant work. Property owners, property users, and relevant personnel shall cooperate with property service providers in implementing emergency response measures and other management measures implemented by the government in accordance with law.
53rd property management area suddenly out of control or due to the termination of the property service contract caused by major conflicts and disputes need to provide emergency property service guarantees, by the town people's Government, the sub-district office to determine the emergency property service personnel, and in the property management area announcement.
During the emergency property service period, the property service provider shall provide services in accordance with the service standards agreed in the original property management service contract, and the property management fee shall be implemented in accordance with the original standards.
Town people's governments and sub-district offices shall, within six months from the date of determining the emergency property service provider, organize the owners to select and hire new property service providers in accordance with the law, and coordinate the handover of emergency property service providers and new property service providers.
Article 54: Property service providers with the capacity may carry out customized and personalized special services such as for the elderly, childcare, housekeeping, culture, and health on the basis of the owner's entrustment, and the service remuneration shall be determined through consultation between the owner and the property service provider.
In addition to the matters stipulated by laws and regulations, if the town people's government, the sub-district office and the resident (village) committee entrust the property service provider to undertake matters such as community governance, public affairs or resident (village) services, the service remuneration shall be determined by both parties through consultation.
Section 2: Selection and employment of property service personnel
Article 55 For newly built residential properties, the construction unit shall, before the sale of the house, select and hire a pre-property service provider through bidding.
Where the total floor area of a property containing residential property is more than 50,000 square meters, the pre-stage property service provider shall be selected by means of open bidding;
In any of the following circumstances, the pre-property service provider may be selected by agreement:
(1) There are special requirements due to secrecy or matters involving national security;
(2) The total floor area of the residential property is less than 30,000 square meters;
(3) There are less than three bidders.
In accordance with the provisions of the first paragraph of the preceding paragraph, the construction unit shall submit the certification materials of the relevant departments and file with the district (city) and county housing and construction department;
Article 56 Owners are encouraged to select and hire property service providers through public bidding.
The municipal housing and urban-rural development department shall establish a unified property service bidding information platform to provide services for the construction unit or the owner to select and hire a property service provider free of charge.
District (city) and county housing and construction departments are responsible for the guidance and supervision of property service bidding activities within their jurisdiction.
Article 57 When the construction unit goes through the formalities for the sale of commercial housing, it shall submit to the district (city) and county housing and urban-rural development department the pre-property service plan containing the following main contents:
(1) Interim management statutes;
(B) the pre-property service contract;
(C) the property management area of the common part of the ownership list;
(4) Housing instruction manuals;
(E) property management area division opinions.
Items 1 and 2 of the preceding paragraph shall be drafted with reference to the model text formulated by the competent department of housing and urban-rural development, and shall be signed by the buyer together as an annex to the housing sales contract. The other contents of the preceding paragraph shall be publicized at the time of property sales and provided to the buyer as an annex to the housing sales contract, and shall be explained at the same time.
The construction unit and its entrusted sales agency shall not make property service commitments to the buyer for property management services beyond the temporary management regulations and the preliminary property management service contract.
Article 58: The property service provider shall, within 30 days from the date of signing the property service contract, the property service contract, the business license, and the list of persons in charge of the property service project to be stationed in the district (city) and county housing and urban-rural development department for the record, and send a copy of the filing information to the town people's government and the sub-district office.
Where there is a change in the person in charge of the property management service contract, business license, or assigned property management service project, the property management service provider shall submit it for filing within 30 days from the date of the change.
Article 59 Within six months before the expiration of the property management service period, the owners' committee shall organize the owners to jointly decide to renew or select a new property management service provider, and inform the original property management service provider of the decision in writing.
If the owners jointly decide to renew the employment and the original property management service provider accepts the re-employment, the two parties shall re-sign the property management service contract before the expiration of the property management service contract. If the property management service provider does not agree to renew the employment, it shall notify the owners' committee in writing 90 days before the expiration of the property management service contract.
If the owners jointly decide to appoint a new property service provider, the owners' committee shall formulate a selection plan and organize the owners to vote.
Section 3 Property Acceptance and Withdrawal
60th implementation of entrusted management of property management areas, construction units, owners' committees, property service providers shall, in accordance with the relevant provisions of the undertaking inspection, and publicize the results of the inspection. If the inspection is not completed, the property service provider shall not undertake it.
In the property management area that implements self-management, the property service provider and the manager shall undertake the inspection with reference to these Regulations.
Article 61 The construction unit shall, within 20 days before the property acceptance inspection, hand over the following information to the property service provider in the early stage:
(A) the completion of the general plan, single building, structure, equipment completion drawings, supporting facilities, underground pipe network engineering completion drawings, greening engineering completion drawings and other completion acceptance materials;
(B) the list of common facilities and equipment and its installation, use and maintenance and other technical information;
(C) electricity, water supply, gas supply, communications, cable television and other permission to use documents or professional business unit management and maintenance documents;
(D) the common parts of the property, common facilities and equipment quality warranty documents and property use description documents;
(E) the owners' committee of the house, property service room list;
(6) Other materials necessary to undertake inspections in accordance with relevant state provisions.
If the construction unit fails to hand over all the materials within the time limit specified in the preceding paragraph, it shall make a detailed list of the materials that have not been transferred, and promise in writing to make up the specific time limit.
The property inspection materials belong to the owners, and the property service provider shall keep them properly. If the owner requests an inquiry, the property management service provider shall cooperate.
Article 62 The property service provider shall, within 30 days after the completion of the property inspection, hold the following information in accordance with the provisions and handle the property inspection and filing with the district (city) and county housing and urban-rural development authorities:
(1) The property acceptance inspection agreement;
(B) the construction unit to hand over the list of materials;
(3) Records of inspections and handovers;
(4) Other materials related to undertaking inspections.
If the submitted information is complete, the district (city) and county housing and construction departments shall be filed and send a copy of the filing opinions to the town people's Government and the sub-district office. If the submitted information is incomplete, the district (city) and county housing and urban-rural development department shall order the property service provider to make corrections within a time limit.
Article 63: Where property management service providers need to withdraw from the property management area in accordance with the provisions of the contract or the joint decision of the owners, they shall make a public announcement in a conspicuous position in the property management area within 30 days before withdrawing from the property management area, perform obligations such as handover and notification as stipulated in laws and regulations and the contract, complete the withdrawal procedures, and must not refuse to withdraw.
Property management service providers handling the handover of property management services shall hand over the following materials and property at the same time:
(A) the construction unit to undertake the inspection of the transfer of information;
(B) the owner's list, decoration management information and other property file information;
(3) The common parts of the owners, common facilities and equipment;
(D) the property service period of the transformation, repair, maintenance of the property formed by the formation of technical information, building and its ancillary facilities maintenance funds use information;
(5) The property service room and the fixed facilities and equipment belonging to the owner are configured during the property service period;
(6) Using the relevant materials of the owner's common part of the operation, the owner's common funds, pre-collected property fees and other property in escrow;
(7) Other property and materials that shall be transferred.
If the property management service contract is terminated, and the owner or the owners' general meeting has selected a new property service provider and decided to manage it on its own, and the original property management service provider refuses to hand over the relevant materials and property, or refuses to withdraw from the property management area, the owner may not pay the property management fee after the termination of the contract. Where property service providers have illegal acts such as destroying facilities and equipment, destroying account books or property management service files, the public security organs are to handle it in accordance with law.
Section 4 Property Service Charges
Article 64 Property service charges shall be based on the nature and characteristics of the use of different properties, and shall be subject to government guidance or market regulation in accordance with law.
Residential pre-property services and affordable housing property service fees shall be subject to government guidance prices, and the specific charging standards shall be formulated by the district (city) and county development and reform departments in conjunction with the competent departments of housing and urban-rural development in accordance with the property service level standards and other factors.
If the property service fee is subject to market adjustment price, the property fee standard shall be agreed by both parties through the property service contract in accordance with the principles of openness and fairness, equal rights and responsibilities, and consistent quality and price, and the property service provider shall not adjust the agreed property service fee standard without authorization.
Encourage owners and property service providers to agree on a floating fee mechanism consistent with the quality of property services in the property service contract, and adjust property service fees in both directions.
If the construction unit promises to pay the property fee for the buyer for a certain period of time, it shall inform the property service provider and the buyer in writing, and perform the payment obligation in accordance with the commitment.
Article 65: Property service providers shall not compel or indirectly compel the collection of property fees in advance. In principle, if the property service provider collects the property fee in advance in accordance with the property management service contract, it shall not exceed one year, and if the property management service contract has a fixed term, it shall not exceed the remaining period of the validity period of the contract. Indefinite property service contracts shall not stipulate the prepayment of property fees.
If the property fee is collected in advance, the property service provider shall connect the information of the pre-collected funds to the municipal smart property information management system for the owner to inquire and supervise.
Article 66 Owners and property service providers may submit an application to the owners' committee for adjusting the property service charges.
Where the owners of the exclusive part of the area accounts for more than 10% and the number of people accounts for more than 10%, the owners' committee shall negotiate with the property service provider. If the property service provider agrees to the adjustment, the two parties shall jointly formulate an adjustment plan and submit the adjustment plan to the owners for joint decision.
Where a property service provider applies for an adjustment of the property service fee standard, it shall be handled in accordance with the following procedures:
(1) The property service provider shall draw up a fee adjustment plan and submit it to the owners' committee. The adjustment plan includes the adjusted service standards, service items, service prices, justifications and draft supplementary agreements;
(2) The owners' committee will publicize the fee standard adjustment plan in a conspicuous position in the property management area for more than 30 days;
(3) During the publicity period, if the owner raises an objection to the adjustment plan, the owners' committee shall study with the property service provider and optimize the relevant plan according to the reasonable suggestions of the owner;
(4) The owners' committee shall submit the adjustment plan to the owners for joint decision.
The property service provider shall promptly report the adjustment of the property service fee standard and the results to the town people's government and sub-district office where the property is located.
After the adjustment of the property service fee standard, the property service provider shall sign a supplementary agreement with the owners' committee.
Article 67 The property management fee shall be calculated and collected from the month in which the property management service provider formally undertakes the stationing. When the construction unit delivers the house to the buyer, the property fee of the month of delivery and the property fee before the delivery shall be borne by the construction unit, and the property fee of the next month and after the delivery shall be borne by the buyer in accordance with the property service contract. Where there is another agreement, follow the agreement.
Article 68 When the general meeting of owners selects and appoints a property service provider, it may negotiate with the property service provider on matters such as the charging mode of property management fees and the preferential charging situation. If it is reached through consultation, it shall be made clear in the property management service contract.
The owner shall pay the property fee in full and on time in accordance with the property service contract.
If the property management service provider has provided services in accordance with the agreement and relevant provisions, the owner shall not refuse to pay the property management fee on the grounds that he has not accepted or does not need to accept the relevant property management services.
Property service providers shall not use methods such as stopping the supply of electricity, water, or gas to urge the payment of property fees.
Chapter IV Property Use, Management and Maintenance
Article 69: Property owners and property users shall use the exclusive part of the property reasonably and properly, and are prohibited from engaging in the following acts that endanger the safety of the building or harm the lawful rights and interests of others:
(1) Changing the load-bearing structure and main structure of the house without authorization;
(2) Illegally erecting buildings or structures or lowering the indoor elevation of the ground floor;
(3) Stacking flammable, explosive, highly toxic, radioactive, corrosive or overloaded articles, and discharging toxic or harmful substances;
(4) throwing objects outward from buildings;
(5) Emission or production of noise or vibration that exceeds the prescribed standards;
(6) Raising poultry, pets and other animals in violation of regulations, and planting prohibited plants;
(7) Renting housing in violation of laws, regulations, and management regulations;
(8) Other conduct prohibited by laws, regulations, rules, and management rules.
Article 70: It is forbidden for any unit or individual to carry out the following acts in the common part of the property management area:
(1) Occupying the common part of the property such as stairs, property service rooms, and owners' committee rooms, or changing them for other purposes without authorization;
(2) Destroying elevators and their safety protection devices, warning signs and other related facilities and equipment;
(3) occupying, blocking, or closing refuge floors, evacuation passages, fire truck passages, and safety exits;
(4) Unauthorized excavation of roads and sites;
(5) Occupying common roofs to pile up sundries, raising animals, planting plants without authorization, etc.;
(6) Dumping garbage or discharging sewage in violation of regulations;
(7) The conduct provided for in Article 69 of these Regulations;
(8) Other conduct prohibited by laws, regulations, rules, and management rules.
Article 71: In the property management area that implements entrusted management, if the property service provider discovers that there is a violation of the provisions of Article 69 or Article 70 of these Regulations, it shall promptly take reasonable measures to stop it;
The implementation of self-management of property management areas, shall be entrusted by the owners' committee or hired by the order maintenance personnel in accordance with the provisions of the preceding paragraph to perform supervision obligations.
Article 72 Owners and property users shall use residential buildings in accordance with the purposes approved by the planning and natural resources departments or indicated in the real estate register, and shall not change them into commercial buildings without authorization.
If the owner changes the residence into a business building, in addition to complying with laws, regulations and management regulations, it shall be unanimously agreed by the interested owners.
Article 73: In the property management area, the property service provider shall inform the owner, the property user and the decoration enterprise entrusted by the property owner in writing of the precautions and prohibited acts for house decoration.
If the owner or property user in the property management area decorates the interior of the house, he shall inform the property service provider before the decoration and provide the following information:
(1) The identity documents of the owners and property users, the materials proving the real estate rights or the valid certificates proving their lawful rights and interests;
(2) If the property user applies for decoration, it is necessary to submit the supporting documents of the owner's consent to decoration and decoration;
(3) Decoration plan.
If the decoration plan submitted by the owner or property user violates the laws, regulations and management regulations, or fails to obtain the approval documents of the relevant departments, the property service provider shall inform them to modify the corresponding plan and construct the construction after obtaining the relevant approval documents.
During the decoration period, the owner, property user or decoration enterprise shall cooperate with the property service provider to inspect the decoration site. Where property management service providers discover violations of laws, regulations, or management regulations, they shall promptly dissuade or stop them, and where factual consequences have been caused or corrections are refused, they shall promptly report to the relevant departments for handling in accordance with law.
If the decoration causes damage to the common parts and common facilities and equipment, the owner, the property user and the decoration enterprise shall repair it in a timely manner. Where losses are caused, the responsible person shall be liable for compensation in accordance with law.
Article 74 Vehicles parked in the property management area shall not occupy or block evacuation passages, safety exits, and fire truck passages, and shall not obstruct the normal passage of pedestrians and other vehicles.
Parking spaces that occupy roads or other sites jointly owned by the owners for parking cars belong to all the owners, and their setting, allocation, management, charging standards and other matters shall be jointly decided by the owners in accordance with law.
Those who use electric vehicles in the property management area shall comply with laws and regulations and bear the responsibility for safety management and maintenance. If the property management area has the conditions for the installation of electric vehicle charging facilities, it shall be installed in accordance with relevant specifications and standards. The property service provider shall assist in the installation of charging facilities according to the needs of the owner, and shall not collect fees without authorization or in disguise.
Article 75: Parking spaces (garages) set up in accordance with the plan within the property management area shall first meet the needs of the owners. The parking spaces (garages) within the planning ratio shall not be sold to units or individuals other than the owners.
When the construction unit sells the house, it shall publicize the information such as the number of parking spaces (garages), the location, and the rental and sale price at the housing sales site and inform the buyer in writing. If there are different property types or phased development in the same property management area, the construction unit shall also disclose the configuration of parking spaces (garages) for each property type (area).
The construction unit shall disclose the information of the parking spaces (garages) that are not sold or not included, and if the owner requests to lease, the construction unit shall not refuse. If there is a vacancy in the parking space (garage), it may be temporarily leased to units or individuals other than the owner after publicity, and the lease period shall not exceed six months each time.
Article 76: Where electric bicycles, electric mopeds, or electric motorcycles are used in property management areas, they shall comply with laws, regulations, rules, and management regulations, and must not be parked or charged in public foyers, evacuation walkways, stairwells, or safety exits.
It is forbidden to use elevator cars to carry electric bicycles, electric mopeds, electric motorcycles and their supporting power batteries.
Article 77 The construction unit shall, in accordance with the relevant provisions of the State and Sichuan Province, as well as the warranty period and scope agreed in the housing sales contract and the residential quality assurance certificate, bear the warranty liability for the property.
In the event of an emergency that endangers the safety of housing use or public safety, the owners' committee and the property management service provider shall immediately take emergency preventive measures, and the expenses incurred shall be borne by the relevant responsible persons.
Where it is necessary to enter the exclusive part due to the need to maintain the property or set up pipelines, the relevant owners and property users shall cooperate.
Article 78: Property service providers who accept entrustment to collect water, electricity, and gas fees on behalf of the client shall sign an entrustment contract with the client, and collect remuneration from the client in accordance with the agreement, and shall not pass on the expenses that should be borne by the client to the owner. The client shall publicize the entrusted matters and contact information in a conspicuous position in the property management area for a long time.
Where property service providers collect fees such as water, electricity, and gas, they must not be bundled with property management fees.
Article 79 Where the owner transfers, leases or lends the property or establishes the right of residence, it shall inform the transferee, lessee, borrower or resident of the management agreement, property management service standards, fee standards and other matters, clearly agree on matters such as the settlement of property management fees, and within 7 days from the date of delivery of the property, inform the owners' committee and the property management service provider of the transfer, lease, loan or establishment of the right of residence.
Article 80 Encourage owners' committees and property service providers to entrust legal, accounting, auditing, engineering, evaluation, consulting and other professional institutions to provide professional services for property management activities, and publish relevant reports to all owners. Reports issued by professional bodies shall be truthful, objective, and comprehensive.
By mutual decision of the owners, the common funds of the owners can be used to purchase insurance services such as the maintenance of the common part of the property.
Article 81 The people's governments of cities and districts (cities) and counties shall, in accordance with the principle of voluntary ownership and government guidance, promote the addition of elevators to existing residences in accordance with the law. The owner shall carry forward the traditional virtues of the Chinese nation such as being kind to one's neighbor and helping each other, and cooperate with the existing residence to add elevators in accordance with the law.
The apportionment of the operation, repair, maintenance and other costs of the additional elevator shall be implemented in accordance with the agreement of the elevator addition plan.
Article 82: The municipal competent department of housing and urban-rural development shall promote the establishment of a smart property information management system, guide owners' committees, property service providers and other property management parties to fill in and update relevant information online, and provide comprehensive property management services such as online filing and inquiry.
The construction unit shall, in accordance with the standards, install intelligent supporting facilities and equipment in the new property management area or reserve lines and installation locations. Encourage owners to intelligently upgrade facilities and equipment in the property management area. Encourage property service providers to use technologies such as the Internet of Things and artificial intelligence to improve the level of intelligent property services.
Article 83 For residential properties on State-owned land, residential or non-residential properties with two or more owners in the same property management area, the construction unit and the buyer shall, in accordance with the regulations, deposit the funds for the maintenance of the first phase of the building and its ancillary facilities.
The competent department of housing and urban-rural development shall verify the deposit of the maintenance funds of the first phase of the building and its ancillary facilities when handling the online signing of the housing sales contract and the filing of the delivery and use of the new residential ancillary facilities and equipment, as well as the registration of the immovable property by the real estate registration agency.
The specific measures for the raising, use and supervision of the maintenance funds of the building and its ancillary facilities shall be formulated separately by the Municipal People's Government.
Article 84 The maintenance funds of the building and its ancillary facilities may be used to purchase the maintenance insurance of the common part of the property by the joint decision of the owners.
The use of maintenance funds for buildings and their ancillary facilities shall be voted and approved by the owners within the scope of apportionment and expenditure in accordance with law, except for emergency use procedures provided for by laws, regulations and rules.
Chapter V: Supervision and Management
Article 85: The city implements a real-name management system for staff on property service projects. The municipal housing and urban-rural development department shall establish a unified roster of property service enterprises and property service industry professionals in the city, record and disclose relevant information. Property service enterprises participating in property management and service activities shall accept guidance, supervision and management, and truthfully submit practice information in accordance with regulations.
Article 86: The municipal department in charge of housing and urban-rural development is responsible for the management of the credit information of owners' committees and their members, property management service enterprises, and persons in charge of property management service projects, improving uniform credit appraisal mechanisms for property management services and systems for rewarding trustworthiness and punishing untrustworthiness, and releasing the results of credit information appraisal of property management services to the public; The results of the credit assessment may be used as a reference for the construction unit and the owners' general meeting in selecting and hiring property management service enterprises and adjusting the property management service fee standards. For property service enterprises that have made remarkable achievements in property services, the competent departments of housing and urban-rural development may give commendations and awards.
District (city) and county departments in charge of housing and construction shall carry out work such as the collection and evaluation of credit information on property management services within their jurisdiction, and the town people's governments and neighborhood offices shall assist and cooperate.
87th municipal and district (city) and county people's Governments shall regularly convene joint meetings on property management, arrange for the deployment of property management work, coordinate relevant departments to strengthen supervision and management within the property management area according to their functions and responsibilities, deal with major contradictions and disputes in property management activities, and promptly investigate and punish illegal acts in accordance with law:
(A) the competent department of housing and urban-rural development is responsible for the supervision and inspection of the property service industry;
(2) The community development and governance department is responsible for organizing microgrid governance forces to strengthen supervision and inspection of property management;
(C) the development and reform departments are responsible for the development and adjustment of the implementation of the government's guidance price of property service charges;
(4) The economic and information department is responsible for supervising and guiding the power supply, gas and other professional business units to do a good job in the maintenance and management of power supply, gas supply and other facilities and equipment other than the exclusive part of the owner;
(5) The public security organs are responsible for guiding and supervising public security, vehicle traffic, and other such acts, and investigating and dealing with noise pollution in social life in accordance with law;
(6) The planning and natural resources department is responsible for guiding and supervising the planning, design, adjustment and change of construction projects;
(G) the city management department is responsible for the supervision and assessment of solid waste management, according to law to investigate and punish illegal construction and other acts;
(8) The water affairs department is responsible for supervising and guiding the water supply and drainage professional business units to do a good job in the operation, maintenance and management of water supply, drainage and other facilities and equipment in accordance with the law and contract;
(IX) the landscaping department is responsible for the occupation, damage to public green space, felling, transplanting trees and other acts of supervision and management;
(10) The health department is responsible for guiding and supervising the prevention and treatment of infectious diseases and domestic water sanitation;
(11) The market supervision and administration department is responsible for guiding and supervising the market behavior such as charging behavior and advertising behavior, as well as the use, transformation and maintenance of special equipment such as elevators;
(12) Fire and rescue agencies are responsible for guiding and supervising fire safety.
When the relevant departments perform supervision and inspection duties on the property management area or property service providers in accordance with their functions and duties, the property management service providers and other relevant units and individuals shall accept on-site inspections, provide relevant materials, cooperate and assist, and must not refuse or obstruct.
88th city and district (city) county people's Government, town people's Government, sub-district offices shall establish and improve the property management complaints and reporting system, within the jurisdiction of the property management area in a prominent position to publish functional departments and contact numbers, received complaints, reports, shall be dealt with in a timely manner in accordance with law.
Chapter VI: Legal Responsibility
Article 89 Where a construction unit violates the provisions of these Regulations and has any of the following circumstances, it shall be punished in accordance with the following provisions:
(1) Where the provisions of Article 16 of these Regulations are violated by the delivery of ancillary facilities and equipment without meeting the delivery conditions, the competent department of housing and urban-rural development shall order them to stop the delivery and use, and if they refuse to stop, they shall be fined not less than 100,000 yuan but not more than 500,000 yuan;
(2) Whoever violates the provisions of Article 17 of these Regulations by failing to handle the filing of the delivery and use of ancillary facilities and equipment of new residential properties in accordance with the prescribed procedures, shall be ordered by the competent department of housing and urban-rural development to make corrections within a specified period of time;
(3) Violating the provisions of the first paragraph of Article 57 of these Regulations by failing to submit the pre-property service plan on time, the competent department of housing and urban-rural development shall order corrections within a time limit;
(4) In violation of the provisions of the second paragraph of Article 75 of these Regulations, the allocation of parking spaces (garages) is not publicized, the competent department of housing and urban-rural development shall order corrections within a time limit;
(5) In violation of the provisions of the third paragraph of Article 75 of these Regulations, the owner requests to lease the parking spaces (garages) only sold but not rented, or the unsold parking spaces (garages) are not leased to the owners in the property management area on a priority basis, or leased to units or individuals other than the owners for a period of more than six months, the competent department of housing and urban-rural development shall order corrections within a time limit;
Article 90 Where property service providers and owners' committees violate the provisions of Article 20 of these Regulations by failing to open an owner's common fund account, failing to deposit all the owners' common funds into the account, or failing to connect the owner's common fund account to the municipal smart property information management system, the competent department of housing and urban-rural development shall order them to make corrections within a time limit;
Article 91: In any of the following circumstances, property management service providers who violate the provisions of these Regulations are to be punished in accordance with the following provisions:
(1) Whoever violates the provisions of the first paragraph of Article 34 of these Regulations and does not cooperate with the audit, shall be ordered by the competent department of housing and urban-rural development to make corrections within a specified period of time;
(B) in violation of the provisions of the first paragraph of Article 50 of these Regulations, failure to publicize relevant information in a conspicuous position in the property management area and through the Internet, by the competent department of housing and urban-rural development to give a warning, ordered to make corrections within a time limit;
(3) Where the provisions of the first paragraph of Article 52 of these Regulations are violated by failing to formulate a safety precaution system or emergency plan for property management areas, the emergency management department shall give a warning and order corrections to be made within a time limit;
(4) Violating the provisions of the second paragraph of Article 52 of these Regulations by failing to carry out routine inspections and regular maintenance of elevators and fire-fighting facilities in the property management area in accordance with norms and standards, the market supervision department and the fire rescue agency shall respectively give a warning and order corrections to be made within a time limit;
(5) Whoever violates the provisions of paragraph 3 of Article 52 of these Regulations by failing to report an emergency incident in a timely manner shall be given a warning by the competent department of housing and urban-rural development and ordered to make corrections within a time limit; if the correction is not made within the time limit, a fine of not less than 20,000 yuan but not more than 50,000 yuan shall be imposed;
(6) Where the provisions of Article 58 of these Regulations are violated by failing to handle the filing in accordance with the provisions or failing to send a copy of the filing information in accordance with the regulations, the competent department of housing and urban-rural development shall order corrections to be made within a set period of time;
(7) In violation of the provisions of the first paragraph of Article 60 of these Regulations, if the property service provider accepts the property without completing the inspection, the competent department of housing and urban-rural development shall order it to make corrections within a time limit;
(8) Violating the provisions of paragraph 1 or 2 of Article 63 of these Regulations, and being ordered by the competent department of housing and urban-rural development to hand over within a time limit, If the person who withdraws and fails to hand over or withdraws within the time limit, the property service provider shall be notified and fined not less than 30,000 yuan but not more than 100,000 yuan, and the person in charge of the project shall be given a warning and fined not less than 5,000 yuan but not more than 20,000 yuan;
(9) In violation of the provisions of the first paragraph of Article 71 of these Regulations, property service providers fail to take reasonable measures to stop illegal acts in a timely manner, or fail to report to the relevant departments, town people's governments, or sub-district offices in a timely manner, the relevant departments shall impose a fine of between 5,000 and 20,000 RMB;
(10) Where the provisions of paragraph 2 of Article 87 of these Regulations are violated by property management service providers who refuse to accept on-site inspections or provide relevant materials, the relevant departments shall impose a fine of between 10,000 and 30,000 RMB, and the project leader of the property management service provider shall be fined between 500 and 2,000 RMB.
Article 92 In any of the following circumstances, the town people's Government and the sub-district office shall order corrections within a time limit;
(1) Violating the provisions of the first paragraph of article 34 of these Regulations by refusing to commission an audit or not cooperating with the audit;
(2) Violating the provisions of paragraph 2 of article 40 of these Regulations by refusing to hand over relevant materials or property.
93rd article in violation of the provisions of the second paragraph of Article 30 of these Regulations, illegally convened the general meeting of owners, by the town people's Government, the sub-district office shall be ordered to rectify within a time limit;
(1) Where a property service provider or other unit illegally convenes a meeting of the owners' general meeting, a fine of between 20,000 and 100,000 yuan shall be imposed;
(2) Where an individual owner or a property user illegally convenes a meeting of the owners' general meeting, a fine of not less than 3,000 yuan but not more than 10,000 yuan shall be imposed.
Article 94: Where any of the following acts occur in the property management area, punishment shall be imposed in accordance with the following provisions:
(1) Whoever violates the provisions of Paragraph 1 of Article 70 of these Regulations by encroaching on the common parts of the property such as stairs, property service rooms, and owners' committee buildings, shall be ordered by the competent department of housing and urban-rural development to make corrections within a specified period of time, restore the original state, and give a warning;
(2) In violation of the provisions of Item 2 of Article 70 of these Regulations by destroying elevators and their safety protection devices, warning signs and other related facilities and equipment, the market supervision department shall order corrections within a time limit and impose a fine of not less than 20,000 yuan but not more than 50,000 yuan on the relevant responsible persons;
(3) Violating the provisions of Item 4 of Article 70 of these Regulations by excavating roads and sites within the property management area without authorization, harming the common interests of the owners, the competent department of housing and urban-rural development shall order corrections within a time limit, give a warning, impose a fine of not less than 3,000 yuan but not more than 10,000 yuan on individuals, and impose a fine of not less than 50,000 yuan but not more than 200,000 yuan on units;
(4) Whoever violates the provisions of Article 72 of these Regulations by changing a residential building into a commercial building without authorization shall be ordered by the planning and natural resources department to make corrections within a specified period of time, and if the corrections are not made within the time limit, a fine of not less than 5,000 yuan but not more than 30,000 yuan shall be imposed.
Article 95: Where the administrative punishment matters provided for in these Regulations are included in the comprehensive administrative law enforcement, the comprehensive administrative law enforcement department is responsible for implementation.
Article 96: Where laws or regulations already have provisions on legal responsibility for other conduct that violates the provisions of these Regulations, follow those provisions.
97th relevant competent departments, town people's Governments, sub-district office staff, in the supervision and management of property management has not performed their duties in accordance with the law, ordered to make corrections in accordance with law, circulated criticism, directly responsible for the person in charge and other directly responsible personnel shall be dealt with in accordance with law.
The Supervision Organs shall strengthen oversight of public employees performing their duties in resident (village) committees and property management committees.
Chapter VII: Supplementary Provisions
98th division and adjustment of property management areas, the establishment and operation of the owners' meeting, the election and re-election of the owners' committee, the management of the owners' common funds, etc., the municipal people's Government may separately formulate relevant implementation rules.
Article 99: The people's governments of cities and districts (cities) and counties shall promote the renovation of supporting facilities in old residential communities, establish a long-term mechanism for property services in old residential communities, and give appropriate subsidies to eligible fees related to property services in old residential communities.
Article 100: The term "management agreement" as used in these Regulations includes a temporary management agreement, and the term "property management service contract" includes a preliminary property management service contract.
Article 101:These Regulations take effect on October 1, 2024.
Chengdu Property Management Regulations
What are the main contents of the revisions?
Let's take a look
Strengthen the government's responsibility for guidance and supervision, and improve management measures
Delineate the responsibilities of the city and district (city) and county people's governments and town people's governments (street offices), and require the town people's governments and street offices (hereinafter referred to as the town streets) to clarify the full-time property management institutions, allocate full-time staff, implement work funds, and provide human, financial and material security for the supervision of property management; Strengthen the guidance of party building, require towns and streets to incorporate property management into the community governance system, and coordinate the relationship between community construction and property management; resident (village) committees assist towns and streets, do a good job in property management in accordance with laws and regulations, and establish a coordination and deliberation mechanism between owners, property committees and property service providers under the guidance of community (village) party organizations.
Refine the rules for the establishment of the "three committees" and solve the problem of owner autonomy
The first is to clarify the preparatory process for the owners' meeting and reduce the difficulty of establishment and convening. Refine the circumstances and preparatory procedures for the establishment of the owners' meeting, and if the circumstances of convening the first owners' meeting are met, the town and street shall set up a preparatory group within 30 days to carry out the preparatory work. The preparatory group shall organize and convene the first general meeting of owners and elect the owners' committee within six months from the date of establishment. Before convening a meeting, the general meeting of owners shall report the meeting plan, agenda, and content of the proceedings to the town and street, and accept guidance and supervision; if the general meeting of owners and the business committee violate the provisions of laws and regulations, the relevant competent department or the town or street shall order it to make corrections or revoke its decision within a time limit. If the owners' committee fails to convene a general meeting of owners in accordance with the law and in accordance with the contract, and fails to convene it within the time limit after being ordered to convene it, it shall be organized and convened by the town street. Through the above-mentioned provisions, the guidance and supervision responsibilities of the town and street for the convening of the owners' general meeting have been strengthened to ensure the smooth operation of the owners' autonomy mechanism.
The second is to strengthen the supervision of the owners' committee and establish a consistent operation mechanism of rights and responsibilities. It is required that the preparatory group or the re-election group shall solicit the opinions of the community (village) party organization when determining the candidates for the members of the business committee, clarify the duties that the business committee should perform, and add an audit system for the business committee to leave office. Before convening a meeting, the Owners' Committee is required to report the matters discussed at the meeting to the town, and the decisions made by the Owners' Committee shall be publicized and copied to the Town, and shall be subject to government supervision and supervision by the owners; Refine the provisions on the re-election of the Owners' Committee, clarify the matters for the transfer of the Owners' Committee, and set up legal responsibilities for refusal to transfer and audit legal responsibilities, so as to make up for the gaps in the supervision of the Owners' Committee.
The third is to establish a property management committee system to make up for the lack of disability of the property committee. In view of the low proportion of the establishment of the property committee and the inconspicuous role of the property management committee, on the basis of the authorization of the provincial regulations, a special section is set up to refine the formation, functions and responsibilities of the property management committee, and the composition of the personnel. The property management committee is composed of town streets, communities, police stations, construction units, and owners' representatives, and when the property committee is absent and disabled, it acts on behalf of the industry committee to perform the duties of organizing the establishment of the owners' meeting, electing the owners' committee, and organizing the owners to vote on common matters in the community, so as to realize the guidance and supervision of the grassroots government on the whole life cycle of the owners' autonomy, and transform the government's leadership and organizational advantages into community governance advantages.
Standardize property service behaviors and effectively improve service levels
The first is to clarify the responsibilities of property service personnel and strengthen the responsibility of safety management. In view of the uneven level of property services, establish a project leader system, include seven types of behaviors that seriously harm the rights and interests of property owners in the credit evaluation, and improve the quality of property services by grasping key property service personnel. The property service provider is required to establish a safety management system, strengthen the daily inspection and regular maintenance of elevators and fire protection facilities; when the property management area seriously endangers the safety of people and property, emergency measures shall be taken to assist the relevant departments to do a good job in the disposal work; the establishment of an emergency property service system to deal with the sudden loss of control in the property management area or major conflicts and disputes caused by the termination of the property service contract, etc., to ensure the normal life order of the property management area.
The second is to strengthen the disclosure of property service information and protect the right of owners to know. In view of the asymmetry of property service information, non-disclosure and non-transparency of fees, a new information disclosure mechanism has been added, which stipulates that property service providers regularly publicize and disclose property service matters, income and expenditure of property fees, income and expenditure of common part operations, use of maintenance funds for buildings and their ancillary facilities, credit information of property service providers and project leaders, etc., through online and offline means, and give owners the right to consult. After the establishment of the owners' meeting, the property service provider shall promptly hand over the details of the accounts of the common funds to the owners' committee and related information, and require the owners' common fund account to be connected to the city's smart property information management system, so as to facilitate the owners' inquiries about the income and expenditure of the common funds, and protect the decision-making and supervision rights of the owners to participate in the common funds of the community.
The third is to establish a property inspection system to standardize the exit behavior. Refine the inspection system, on the basis of the new property inspection, clarify the inspection requirements between the construction unit and the property service provider, the property service provider, if the inspection is not completed, the property service provider shall not undertake the property project, to ensure that the common part, the common facilities and equipment are handed over in good condition; The withdrawal procedure and the legal liability for refusal to leave the property provide that after the termination of the property service contract, if the owner refuses to withdraw from the property management area, the owner may not pay the property fee after the termination of the contract, and guide the property service provider to withdraw and hand over in an orderly manner.
Fourth, standardize the property fee system and promote the consistency of the quality and price of property services. In view of the difficulty in adjusting the property service fee standard and the problem of non-standard procedures, a new two-way adjustment system for the property service fee standard is added. The property service provider has the right to propose the adjustment of fees; separately stipulates the implementation of the government-guided price or the market-regulated price, and makes it clear that if the construction unit promises to the buyer to pay the property fee for a certain period of time, it shall inform the property service provider and the buyer in writing and fulfill the commitment; clearly stipulate the time node for the collection of the property management fee, and require the owner to pay the property fee on time and in full in accordance with the laws, regulations and the provisions of the contract.
Strengthen the regulation of property use and focus on controlling violations
The first is to clearly prohibit regulations and regulate the use of property. The list lists the specifications for the use of the exclusive part and the common part of the property, prohibits the unauthorized alteration of the load-bearing structure, the main structure, illegal construction, high-altitude throwing objects, etc., and the common part prohibits occupying and blocking the evacuation passage and fire escape, prohibits the destruction of facilities and equipment such as elevators and their security devices, prohibits the occupation of roofs to pile up sundries, planting plants, etc., and clarifies the subject of investigation and legal responsibility for all kinds of illegal acts. It is forbidden to change the nature of the use of the house without authorization, and if it is truly necessary to change the use, it shall be unanimously agreed by the interested owners. Clarify the relevant provisions that should be complied with in the decoration and decoration area of the property management area.
The second is to improve the parking space management system and standardize the parking order. Establish parking spaces (libraries) use and management rules, and the parking spaces (libraries) within the planning ratio first meet the needs of the owners, and the construction unit shall not be sold to units or individuals other than the owners, and units and individuals other than the owners shall not be leased for a long time. When the construction unit sells the house, it shall publicize the planning and construction of the parking space (garage) and the rental and sale price, and add the legal responsibility of the construction unit for renting and selling the parking space (garage) in violation of regulations. Refine the specifications for the use of battery cars, prohibit the use of elevator cars to carry electric vehicles and power batteries, and ensure the safety of property use. In order to implement the national policy of encouraging the development of new energy vehicles, it is newly stipulated that if electric vehicles and related equipment are used in the property management area, the property service provider shall cooperate and shall not collect fees without authorization or in disguise.