laitimes

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

author:小蜘柱

This is not a simple story, but more like a short drama, which is being staged on e-commerce platforms. Whether it is Taobao, Jingdong or Pinduoduo, they are all vying for the position of the top fragrance of short dramas. This lively competition is dizzying, as if e-commerce platforms are using the medium of short dramas to announce their business ambitions to the world.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

Short dramas, which should be a product of entertainment and relaxation, have now become the golden sign of e-commerce platforms. Who would have thought that in a few minutes of video, there will not only be a gripping plot, but also mixed with all kinds of product placements? This seems to be an inevitable trend, whether you like it or not, short dramas have become the best companion for advertising.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

Take a look at Taobao, which has opened up a skit section on the shopping page, as if to show users: here, you can stroll around, be attracted by a wonderful short drama, and then buy the goods you need. Not to be outdone, although there is no dedicated skit viewing area, when you are shopping for goods, you will suddenly be interrupted by a short drama clip, and then unconsciously be guided to the flagship store of a certain brand. Even Pinduoduo, its short dramas are more user UGC, but it is also gradually developing its own short drama content, striving to compete with Taobao and Jingdong for the attention of users.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

This kind of competition is not only a competition for content and users, but also a competition for commercial interests. Whoever can stand out in this short drama will be able to win more commercial benefits. Taobao, Jingdong, Pinduoduo, the competition between them is fierce and complex, like a war without gunpowder, and no one wants to show weakness.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

When users open e-commerce platforms, are they looking for products, or are they forced to be brainwashed by one short drama after another? Perhaps in a short period of time, users will indeed be attracted by short dramas, and even willing to buy certain products. However, in the long run, will users feel tired and bored because of this way, and eventually choose to leave these e-commerce platforms?

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

This raises a question worth pondering: how should e-commerce platforms balance business interests and user experience, and should they focus more on user needs and feedback, rather than pursuing short-term profits? This is not a simple question, and there is no standard answer. But at the very least, we should start paying attention to this issue and make more people realize that user experience is always crucial in business competition.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

In this commercial competition with short dramas as the medium, e-commerce platforms seem to have fallen into a situation of quick success. They are constantly chasing short-term profits and traffic, but ignoring the long-term interests and satisfaction of users. In fact, the quality of user experience directly affects the long-term development and survival of the platform.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

E-commerce platforms should pay more attention to content quality and creativity. Skits should not just be an advertisement with a commercial purpose, but a wonderful content that can attract users and touch their hearts. Only with good quality content can you really retain users and generate their continued attention and interest.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

Second, e-commerce platforms need to value user engagement and feedback. Users should not passively accept the short drama advertisements imposed by the platform, but should be able to participate in the creation and decision-making of the content. By introducing user UGC (user-generated content) and allowing users to become creators and sharers of skits can increase users' engagement and loyalty.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

In addition, e-commerce platforms need to strengthen the analysis and use of user data. Through in-depth analysis of user behavior data and preferences, we can better understand users' needs and feedback, so as to provide users with more personalized and accurate recommendations and services. This not only increases user satisfaction, but also effectively increases the conversion rate and profitability of the platform.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

Most importantly, e-commerce platforms should establish the right business concepts and values. Business interests are important, but user experience is even more important. Only by putting user experience in the first place can we truly win the trust and support of users and achieve long-term and stable development.

E-commerce giants compete for the skit market: a battle between business ambition and user satisfaction

When carrying out short drama marketing, e-commerce platforms need to pay attention to balancing commercial interests and user experience, pay attention to content quality and creativity, improve user participation and feedback, make good use of user data, and establish correct business concepts and values. Only in this way can we truly achieve a win-win situation for business and users, and promote the healthy development of the e-commerce industry.

Read on