If you don't understand, just ask
Who grabbed the May Day ticket?
April 17th
Train tickets for the May Day holiday are officially on sale
Some netizens said bluntly
"The difficulty of grabbing tickets is comparable to that of the Spring Festival"
Related topic #12306 votes#
also rushed to the hot search
Netizens said:
It's really hard to grab a ticket, waiting for a second
Where did the train tickets go?
In the past two days, many people have raised such doubts
The 12306 official response is here
Can't open the ticket purchase page at the first time of sale?
12306: There may be a problem with the network
Some netizens said: I clicked the booking button at the first time when the ticket went on sale, but I couldn't click on it. After 2 minutes, I finally clicked in, but it showed no tickets.
In response to this situation, 12306 customer service replied:
"When it comes to the starting time, you can click in to buy tickets, and if you can't click in, it may be a network problem. ”
Waiting for the sale, and there is no ticket without a seat?
12306: A limited number of tickets are allocated at each station
"Train Ticket in Seconds"
"Waiting for Sale"
It's been on the list for the past two days
Hot search topics
In this regard, 12306 customer service replied like this:
"When we arrived at the start of the sales time, the online 12306 APP, website, offline station windows, self-service machines, and sales points were all released at this moment, and there were a lot of people grabbing tickets; If you click in and don't have a ticket, you don't have a ticket, so you should consider waitlisting it. ”
If the tickets are not sold out
Will there be a second release of tickets?
When will the tickets be released?
In this regard, the customer service replied:
"If it is determined that the tickets from the departure station to the terminal station and the stations along the way have not been sold out 24 hours before the train starts, a secondary distribution will be made. It's just that there is a chance (that tickets will be released again), and if all the tickets are sold out, there will be no ticket allocation. ”
The page shows that there are tickets, and they are sold out as soon as you order?
12306: There is a delay in updating the remaining tickets in the system
The same is not able to grab the ticket, some netizens card the start time to open 12306, happy to see that their train still has 1 remaining ticket, quickly click to buy, but the prompt is sold out; "I clearly showed that I had a ticket, but I couldn't buy it, and I felt like I had been tricked. The netizen said.
For this situation, 12306 customer service replied like this:
"There is a time period for the remaining tickets to be updated, depending on the order you submit. If you can submit an order description, there are indeed tickets, if you submit an order and show that it has been sold out, it means that the remaining tickets in the system have not been updated. ”
Can you grab tickets with more money on other platforms?
12306: We don't work with other platforms
Another netizen said that when he was on a business trip before, he grabbed a train ticket by adding money to buy a "traffic acceleration package" through other platforms: "Why can you buy it with money on other platforms, but you can't buy it on the official platform?"
In this regard, 12306 customer service denied that it would leave tickets for other platforms:
"We have no authorization or cooperation with other platforms on the railway side, so please buy tickets through the official platform. ”
Didn't grab a ticket
You can also "pick up leaks" in this way
↓↓↓
01
Grasp the time of the refund node to "pick up the leak"
Forty-five minutes after the ticket goes on sale, a batch of unpaid tickets may be returned to the ticket bank, which is also a good time to grab tickets, and one to two days before the departure (24 hours or 48 hours), the ticket system will often release some of the remaining tickets.
The staff of the railway customer service center said that if the tickets for the whole journey are not sold out, the proportion will be readjusted within 24 hours before the departure and the tickets will be released again.
It is also important to note that there is a certain percentage of the allocated ticket amount at each stop, and if there are unsold tickets, the remaining tickets will be sold again the day before departure.
02
The "Standby Ticket Purchase (Order)" function automatically "picks up leaks"
You can also use the free "Standby Ticket Purchase (Order)" function in the Railway 12306 website and mobile app to automatically "pick up leaks". In this way, the success rate and convenience of "picking up leaks" are much higher than queuing up at the station ticket window to buy tickets.
Specifically, a combination of up to 9 passengers, 3 different dates, and 60 different trains and seats can be added to the standby option, further increasing the success rate if you choose to accept additional trains.
In addition, you can add waitlist orders for different travel dates to maximize the success rate of fulfillment.
03
Segmented rides are used to meet travel needs
If a direct ticket is not available, passengers can purchase a connecting ticket to meet their travel needs by taking the train in sections.
Railway 12306 will intelligently recommend a transfer plan with remaining tickets according to passengers' travel needs and remaining tickets. At present, the railway department has set up convenient channels for transfer in 120 major stations, and arranged station staff to provide guidance services, so that passengers can enter the waiting room without leaving the station to wait for the train.
04
The railway 12306 App comes with an "alarm clock" and makes an appointment in advance
The railway department reminds that the pre-sale period of each train ticket is 15 days, in order to prevent missing the starting time, the railway 12306 marks the time outside the pre-sale period with the word "reminder", click "set reminder", you can set an alarm clock reminder in the mobile phone calendar.
On the day of ticket sales, you can pre-fill in the information of passengers, train numbers, seats and other information before the start of ticket sales, and when the tickets start to sell, you can submit the order and complete the payment with one click, and the information will be "picked up in seconds", making it more convenient to purchase tickets.
China Railway Group responded
In response to the phenomenon of "no seconds when the May Day high-speed rail tickets are on sale", the person in charge of the passenger transport department of the China Railway Group said:
During the May Day holiday, passenger travel is highly concentrated, and the contradiction between capacity and demand is very prominent, resulting in a shortage of tickets in local areas and time periods, especially on some popular directions of the line, some trains with more suitable departure and arrival times and shorter travel time are the preferred travel options for many passengers.
Due to the high attention of the majority of passengers, when these train tickets are on sale, passengers will choose 12306 online ticket purchase, mobile APP, station windows and other ticketing channels to quickly "grab tickets", and there may be a "second light" phenomenon.
It is recommended that passengers and friends can choose off-peak travel according to the availability of tickets in different time periods and directions. You can also choose to purchase tickets by waitlist ticket purchase, transfer and other ways to increase the success rate of ticket purchase.
The railway department will also dynamically optimize and adjust the train operation plan according to the data of railway 12306 advance ticket and standby ticket purchase, and increase the number of passenger trains on popular routes, directions and time periods in a timely manner, so as to meet the holiday travel needs of passengers.
Beijing Railway Customer Service Center
Staff reminder
Waitlist tickets can be placed as early as possible
The probability of being on standby for a ticket at the moment
It's still relatively large
Tips for grabbing tickets
Passengers who have not purchased tickets at the first time can waitlist tickets through the "Standby Ticket Purchase" service function on the 12306 website and mobile app.
The specific strategy is as follows
↓↓↓
Please check the official channels for ticket purchases
Reminder from the railway department: The railway 12306 website (including the mobile app) is the only official train ticket online ticketing platform of China Railway, and has never authorized any third-party platform to sell train tickets. Passengers purchase tickets through third-party platforms. Not only will you encounter "traps" such as surcharges and bundled sales of services, but there may also be a risk of personal privacy information leakage.
Please be sure to purchase tickets through the official channels of the railway, and look for the official website of 12306 and the official APP of "Railway 12306". At the same time, confirm that the payee of the ticket is "China Railway Network Co., Ltd.", so as to avoid not receiving the refund when you need to refund or change the ticket in the future.
Is there a lucky person who grabbed a May Day ticket?
Xiaofu invites you with tears
Share your experience in the comments section
-END-
Edit | Gu Dani
校对 | 李霞、魏鼎、王建交
Proofreading | Yang Sha
Executive Producer | Weekly
Source of information | China Railway, Railway 12306, The Paper, CCTV, Morning News