On April 17, train tickets for the May Day holiday were officially on sale, and the related topic "12306 tickets" also rushed to the hot search.
Li Qing (pseudonym) stuck on the start time, guarding 12306 and preparing to grab tickets. The time jumped to 9 o'clock, she immediately clicked the reservation button, but she couldn't open anything, and after 2 minutes, the page finally opened, and all the seats and tickets for the train she needed were gone. The most outrageous thing for her is that she doesn't even have a seat.
Where did the train tickets go? Many people have wondered these two days. The reporter interviewed and found that although the results were all unable to grab tickets, the situation encountered by everyone was different. With these questions, the reporter dialed the 12306 customer service number.
The ticket purchase page cannot be opened at the first time of sale
12306: There may be a problem with the network
Li Qing, who works in Chengdu, has not returned to her hometown in Shiyan, Hubei Province for 7 years, and during this May Day holiday, she and her husband made up their minds to take their daughter back to their hometown to see, but they didn't expect that they would be stuck in buying tickets.
The direct trains from Chengdu to Shiyan are all at general speed, and most of them run at night. At 8:55 a.m. on the 17th, the alarm clock set in advance rang, and she clicked on the 12306 page and found an open place, just to ensure a smooth network.
Two minutes after the start of sales, all tickets were gone. Photo courtesy of the interviewee
The time jumped to 9 o'clock, the tickets went on sale, she immediately clicked the reservation button, but she couldn't click on anything, and finally clicked in 2 minutes later, and the ticket was gone.
In response to this situation, 12306 customer service replied: "We can click in to buy tickets when the starting time comes, and if you can't click in, you can only see if there is a problem with the network on your side." ”
The sale is on standby, and there is no ticket for even a seat
12306: A limited number of tickets are allocated at each station
2 minutes later, Li Qing was finally able to click on the booking page, but found that all the seats for the 5 trains were gone, not to mention the sleepers, hard seats, and even no seats, and the page became a large blue "standby".
"I know that tickets are not easy to buy, and I am mentally prepared to buy only one hard-seat ticket, for the child to sit, and the two of us adults can stand all night. She said helplessly, "I never expected that I didn't even have a standing ticket." ”
"Train tickets in seconds" and "waiting for sale" are hot search topics that have been on the list for the past two days. Where the hell did the ticket go?
In this regard, the reply of 12306 customer service is: "When we arrive at the start time, the online 12306 APP, website, offline station windows, self-service machines, and sales points are all unified at this moment, and there are very many people grabbing tickets; If you click in and don't have a ticket, you don't have a ticket, so you should consider waitlisting it. ”
If the tickets are not sold out, will they be released a second time, and when will they be released?
The above-mentioned customer service replied: "If it is determined that the tickets from the departure station to the terminal station and the stations on the way have not been sold out 24 hours before the train starts, a second distribution will be made." It's just that there is a chance (that tickets will be released again), and if all the tickets are sold out, there will be no ticket allocation. ”
The page shows that there are tickets, and they are sold out as soon as you order
12306: There is a delay in updating the remaining tickets in the system
was also unable to grab a ticket, and Xiao Zhang, who went to school in Chengdu, encountered a different situation.
He opened 12306 with the starting time, and was pleased to see that there was still 1 remaining ticket for his train, and quickly clicked to buy, but the prompt was sold out; "I clearly showed that I had a ticket, but I couldn't buy it, and I felt like I had been tricked. He said.
In this case, the 12306 customer service replied: "There is an updated time period for the remaining tickets, which is subject to the specific order you submit." If you can submit an order description, there are indeed tickets, if you submit an order and show that it has been sold out, it means that the remaining tickets in the system have not been updated. ”
Other platforms can grab tickets by adding money
12306: We don't work with other platforms
Li Qing told reporters that when she was on a business trip before, she bought a "traffic acceleration package" through other platforms and grabbed a train ticket: "Why can you buy it on other platforms with extra money, but you can't buy it on the official platform?"
In this regard, the 12306 customer service denied that it would leave tickets for other platforms: "Our railway side has no authorization or cooperation with other platforms, please buy tickets through the official platform." ”
Source: The Paper