In order to effectively improve the public's better travel experience, the Yuanshanzi toll station starts from the actual situation, focuses on the needs of drivers and passengers, and continues to make efforts in service quality, ensuring smooth traffic, beautifying the environment, etc., and providing a "smooth, safe, comfortable, beautiful and excellent" traffic environment for the public to travel with practical actions.
Tighten the "ideological" safety chord and build a solid foundation for safety
In accordance with the principle of "full coverage, grasping and investigating, and actual rectification", we will carry out in-depth investigation and rectification of potential safety hazards, and conduct dragnet and full coverage investigation of charging equipment, mechanical and electrical equipment, and fire-fighting facilities. Strengthen the control of "two passengers and one danger" and overrun vehicles at the entrance, ensure that illegal vehicles enter "zero", and provide a strong guarantee for the safe and smooth flow of the toll site. At the same time, we will organize and carry out safety training and learning, effectively enhance the rule of law thinking of all employees, enhance safety awareness and responsibility awareness, and lay a solid foundation for the safe and stable development of toll stations.
Grasp the "quality" to improve efficiency, and sing the song of service
Conventional knowledge is "learned over and over again". With the team as the unit, the "green channel" policy documents and vehicle inspection specifications are repeatedly studied every day to improve the ability of employees to identify the "green channel". Business difficulties "key learning". Sort out and summarize the "difficult and miscellaneous diseases" problems in daily work for discussion and exchange, so that all employees can learn deep, refined and thorough business knowledge. Benchmarking training "Intensive Learning". Make effective use of the "five minutes before class" to concentrate on civilized language, grooming and other content, and continuously improve the service level through on-site error correction.
Accurate "peak" strong protection, brave guarantee smooth responsibility
In accordance with the emergency plan for ensuring smooth traffic during peak periods, the early warning mechanism for evacuation is launched in a timely manner during peak hours, the on-duty preparation system is implemented, the backbone forces and logistics personnel are deployed, and the traffic diversion force in the lane is strengthened, so as to achieve measures in place, personnel in place, and guidance in place, so as to form a good lane traffic order. Strengthen communication and coordination with the local highway traffic police, road administration, maintenance and other departments, and give full play to the "one way and multi-party" coordination and linkage mechanism to ensure that all kinds of emergencies are dealt with quickly and effectively, and the road network is safe and smooth.
Contributed by Wang Yiting (Yuanshanzi Toll Station)
Edited by Han Na
Audit|Fu Jinghua