9,384 appeals were received from enterprises,
7,467 appeals were directly answered,
100% satisfaction rate......
October 2023,
Zhaoqing "Enterprise and Mayor Direct Train" service platform
Officially launched.
Since its launch,
"Enterprise and Mayor Direct Train" helps enterprises to relieve zero distance,
Help Zhaoqing create a first-class business environment,
Become a "good helper" and "good partner" of the enterprise!
so
How can companies pass the "Enterprise • Mayor Express"
Reflect your own problems and demands?
The following ultra-simple platform handling process is √ with one click
01
Appeal submission process
Enterprises can log in to the WeChat official account of "Zhaoqing Release" or the WeChat mini-program of "Youmei Zhaoqing", or the WeChat official account of "Zhaoqing Government Service", and directly click on the column of "Enterprise • Mayor Through Train" to quickly enter the filling page, fill in the relevant information such as the name of the enterprise and specific appeals, and then click to submit.
Take the "Zhaoqing Release" WeChat public account as an example
↓↓↓
1. Follow the WeChat official account of "Zhaoqing Release", and enter the interface of "Mayor Through Express" → "Enterprise • Mayor Through Train Appeal Submission" through the menu bar.
2. Follow the system prompts to fill in the relevant information and submit.
3. Enter the "Mayor Direct Express" → "Appeal Progress Inquiry" interface through the menu bar of the WeChat official account of "Zhaoqing Release" to learn about the latest progress.
02
Appeal handling process
After the enterprise appeal is submitted, it will be immediately transferred to the 12345 hotline platform, and the hotline platform system will automatically classify the enterprise appeal through the enterprise database, accurately sort out all kinds of enterprise work orders, implement "list-style" ledger management, and arrange the commissioner to actively follow up, transfer to undertake, track and supervise the opinions, suggestions and demands put forward by the enterprise in the process of production and operation, and provide high-quality services of "doing it right away, doing it well", so as to achieve "rapid response, active follow-up, efficient handling, and timely reply".
"Enterprise • Mayor Direct Train" platform
Smooth the interaction channels between the government and enterprises,
Respond to social concerns in a focused and timely manner.
This is also the city for enterprises
Provide high-quality and efficient services,
A key measure to optimize the business environment.
01
"Full coverage" of enterprise-related types
Through platform channels such as the "Zhaoqing Release" WeChat public account, the "Youmei Zhaoqing" WeChat applet, and the "Zhaoqing Government Service" WeChat public account, which are widely concerned by the enterprises in our city, enterprises in the city can express their demands at any time without discrimination, so as to achieve full coverage of enterprise-related appeal services.
02
Appeal entrance "one-click access"
Enterprises can fill in the appeal through the above-mentioned platform channel entrance, click on the "Enterprise • Mayor Direct Express", the whole process is simple and convenient, and the voice of the enterprise can reach the mayor with one click. After the enterprise submits the appeal, it can also inquire about the submitted work order handling status at any time through the "progress inquiry function", so as to grasp and supervise the progress of the work order handling in a timely manner.
03
Background processing "can be classified"
The Municipal Digital Bureau will file the enterprise demands by classification and classification, and implement "list-style" ledger management for each appeal. At the same time, arrange specialists to follow up and supervise, accurately and efficiently solve the problems encountered by the enterprise in the process of production and operation, and complete and reply to the enterprise in a timely manner within 7 working days.
04
Tracking service "full closed loop"
After the work order is completed, the system will automatically send an evaluation SMS to the enterprise, and the enterprise can evaluate the completion of the work order. If the enterprise is not satisfied with the result, the appeal work order will be completed and filed, and if the enterprise is not satisfied with the result, the platform will send it back to the relevant organizer for re-application or on-site supervision. The whole process realizes the closed-loop processing of work order information distribution, circulation, reply, and feedback, and solves problems for enterprises accurately and efficiently.
△ Zhaoqing's "Enterprise and Mayor Direct Train" service platform adheres to the "mother-like" service care and supports the development of enterprises. Photo by Su Yanjun, reporter of Zhaoqing Rong Media Center
Shimorai,
The Zhaoqing Municipal Government Service and Data Administration will:
Continue to deepen the reform and construction of digital government
Provide enterprises with more convenient, high-quality, efficient and fair services,
In exchange for the "sincerity" of serving the enterprise
"Rest assured" of enterprise development,
Do everything possible to develop and grow for the enterprise
Provide sufficient and suitable "sunshine and rain",
Promote enterprises to better take root in Zhaoqing and develop steadily,
Healthy growth and help Zhaoqing's high-quality development
Complement each other and go both ways.
Source: Municipal Digital Bureau
Drafting: Chen Chuyan
Editor: Zhai Shuting