"Are you Ms. XXX, please?"
"I'm sorry you made a mistake, this number has been cancelled before, and I'm now a new user of this number. ”
Conversations like this happen all the time in everyday life
Cancel the mobile phone number and use it again
Not only let the next number master
I have the trouble of being disturbed by strange phone calls
It is also brought to the previous number owner
Personal information leakage, property security, etc
Hidden risks
recently
"Canceling a mobile phone number is tantamount to selling yourself" and other topics
Arouse social concern
Jiangsu Provincial Consumer Rights Protection Commission
The staff had made a special call
The operator's customer service asks for a solution
The operator replied
👇👇👇
Even if the mobile phone number is cancelled and redistributed to the number pool, this situation will occur if the previous number owner does not take the initiative to unbind the Internet application under his name. At the moment, there is no better way for operators.
Days
Jiangsu Consumer Protection Committee suggests
Multi-party efforts should be made to break it as soon as possible
The risk of mobile phone number cancellation
The Jiangsu Provincial Consumer Protection Committee believes that:
The real-name system of mobile phone numbers enables consumers, operators, and platforms to realize the closed-loop of the real-name system on the Internet, and many important personal information is also "included". Nowadays, whether it is the login and use of various Internet APPs online or the handling of offline business matters, "mobile phone number + verification code" has become one of the simple means of real-name authentication. Especially with the development of the Internet today, there are even as many as a dozen program applications and registered URLs bound to each person's mobile phone number, and when users cancel their mobile phone numbers, it is common for some platforms and APPs that are not commonly used to forget to cancel and unbind. Because the operator does not have the right to clear all kinds of programs and applications bound by the previous user with one click, the next number owner is likely to use the mobile phone verification code to log in to the relevant platform applications, and the personal information of the previous number owner is equivalent to "running naked", burying risks and security risks.
Jiangsu Provincial Consumer Protection Committee recommends:
👉 The relevant state departments are to develop and improve channels for inquiring about the number of mobile phone numbers registered in internet enterprises. At present, the Ministry of Industry and Information Technology has launched the "One Card Check" service, which can query the Internet account bound to the mobile phone number, but it is only limited to WeChat, QQ, Taobao, Weibo, Alipay and other common and commonly used APP.
👉 In terms of operators, it is recommended that when consumers cancel their mobile phone numbers, they should take the initiative to clearly inform the number that they will be put into use for a second time, and remind users to unbind the program applications bound to the number one by one during the freezing period.
👉 In terms of consumers, individuals are the first responsible persons for their own information security protection, whether it is the channel query launched by the state department or the reminder and notification of the operator, as an external measure, the role is limited after all, and it also depends on the individual to improve the awareness of risk prevention, consumers can reduce unnecessary mobile phone login authentication behavior or take the initiative to unbind the mobile phone number application before canceling the mobile phone number, only in this way can "once and for all" be realized.
How to check how many Internet accounts are associated with a mobile phone number?
The Ministry of Industry and Information Technology previously launched the "One Card Check 2.0" service, which can realize the "One Card Check Search" for Internet accounts across the country.
Users can find the query entrance through WeChat public accounts such as "Industry and Information Technology WeChat", "Ministry of Industry and Information Technology Anti-fraud Special Class", "China Academy of Information and Communications Technology", as well as Alipay's "One Card Inspection" applet, etc., and fill in the mobile phone number, the last six digits of the ID card number and the verification code, and then you can query. The query result will be replied within 48 hours through the unified SMS portal.
If the number of Internet accounts associated with your mobile phone number is inconsistent with the information you have in your possession, you can click "Unbind and Query Details" at the bottom of the query page. If you have any objections to the query results, you can call the company's customer service number for consultation.
At present, the "One Permit Check" can query the registration status of 16 Internet application accounts. If you still have an Internet application that you want to query, you can click the pop-up window "I still want to check" on the query page, check or fill in the Internet enterprise or application you want to query, and you can feedback the demand after submitting.
1. Internet news information service license: 10120170022
2. Illegal and bad information reporting telephone: 010 - 88315438
Produced by the New Media Editorial Department of China Consumer Daily
Source/China Consumer Daily, China Consumer Network
Reporter/Xue Jingjing
Editor/Li Xiaoyu
Producer/He Yongpeng, Ren Zhenyu