Luwang, April 16 "In the past, it took several departments to open a restaurant, but now it is really convenient to do it directly in the convenience service hall at one time" "The service here is really good, and the staff is very enthusiastic"...... The praise from the masses is the driving force for the convenience service center of Yuecheng Street, Luxi New District, Heze, to double the "intimacy" to open up the "last kilometer" of serving the masses. There is an endless stream of people who come to handle business every day, and the small window shows the "big service" of government affairs.
In order to further improve the ability and level of government services and create a standardized, efficient, convenient and high-quality government affairs environment for the people in the jurisdiction, the Yuecheng Street Convenience Service Center was relocated from the east of the jurisdiction to 300 meters south of the comprehensive position of the party building in the street (200 meters south of the intersection of Nanjing Road and Bohai Road, and west of the road), which marks a solid step forward in optimizing the business environment and promoting "one thing at a time". The new convenience service center of nearly 400 square meters is equipped with office equipment, self-service equipment, video surveillance equipment, fire fighting equipment, etc., and has 8 service windows for administrative examination and approval, food hygiene, resident medical care, comprehensive medical insurance, civil affairs services, resident pension, labor and employment, and comprehensive services, so as to achieve the goal of "one-window acceptance and integrated service", shorten the waiting time of the masses and improve service efficiency.
"Can social security and medical insurance be completed in the hall? Do you still need to go to other units to run a trip?" Uncle Chen, who lives in Zhangxi Community, came to the street convenience service center early in the morning to handle business, and after learning from the staff that his needs can be solved in this hall, Uncle Chen "liked" again and again: "It's so convenient." Compared to running around in the past, it is so comfortable now. "For people like Uncle Chen, being able to handle the business they need comfortably at home is really satisfying for such intimacy and efficiency.
The Convenience Service Center actively connects with county-level empowerment matters, and currently undertakes 53 county-level empowerment items. Through the bulletin board, display screen and other means to announce the service items, application materials, handling procedures, commitment time limit, etc., the production of service guides, QR code display boards, etc., to ensure that the masses have rules to follow.
"Today I was just going to apply for a social security, as soon as I entered the door, a staff member came to ask what business to handle, and then guided me to the corresponding window to handle it, it was very easy to get things done, it was so convenient. Uncle Li of the Pili community said happily, "As soon as this hall comes in, it is very standardized, tidy, bright, the location is closer to home, and it is more convenient to do things, and you only need to run here to do things in the future." ”
In the next step, Yuecheng Street Convenience Service Center will "take service as the purpose, convenience for the people, and satisfaction as the standard", in line with the principle of "smiling service, standardized and efficient, warm and thoughtful, convenient and beneficial to the people", and constantly optimize the service process, improve service efficiency, improve service quality, innovate service methods, and build a harmonious, efficient and convenient service system. (Correspondent Yue Chengxuan)