First of all, let me ask you a question, have you and the people around you been confused by the sudden auto-renewal deduction? How did you solve the problem after the sudden renewal? Do you compromise and continue to use or seek a refund? I don't know when it started, all the apps commonly used by Xiaobian have begun to launch paid VIP services; and I don't know when these apps have started to launch auto-renewal services again.
Those who have used auto-renewal should know that auto-renewal not only does not need to be renewed separately every month, but also the price is lower than that of individual monthly payment, and the most attractive thing is that the official will also mark that the renewal can be stopped at any time. The price is lower, you don't have to operate on time every month, and you can stop at any time, which is really attractive for users like Xiaobian who have their favorite content on different music apps and different video apps but feel that it is too expensive to buy them all. But!
After a month, it's time for automatic renewal, and the editor who wants to use other similar apps often forgets that he still has the auto-renewal, and automatically renews without any reminder, and the editor who received the deduction reminder instantly woke up, and quickly went to look at the auto-renewal project, and canceled the non-renewal, and the editor who has been renewed can only be forced to use it for another month, so that during that time, the editor even developed the habit of looking at the WeChat wallet and Alipay auto-renewal from time to time. I believe that many friends have the same experience as Xiaobian, Xiaobian's experience is still only a single month automatic renewal, if this is on the annual automatic renewal, then it is estimated that there are more cases of forgetting, often colleagues exclaim - "Eh, how did I deduct this money?", "When did I order the automatic renewal?", "Forget it, continue to use." ”。
And yesterday, Xiaomi released the Xiaomi App Store on March 13 "New Auto-Renewal Function Standard" regulations officially came into effect, mainly involving "App shall not be checked by default auto-renewal, forced bundling to open services" option.
The specific terms are as follows:
1. If the application contains content that provides services in the form of automatic renewal or automatic renewal, the user's consent must be sought, and the relevant services can only be opened after the user's second confirmation, and the default check or forced bundle activation shall not be allowed. 2. Before the user activates the service, the user shall be informed of the content of the service, the amount and method of deduction and other information in a conspicuous manner and in clear and understandable language. 3. The application auto-renewal agreement shall clearly display and explain the ways and methods for canceling the auto-renewal function, and a convenient way to unsubscribe and auto-renew at any time shall be provided during the in-app auto-renewal service. 4. In the application auto-renewal agreement, it is necessary to clearly display and explain that the user will be reminded by SMS, message push, and other conspicuous means 5 days before the auto-renewal and auto-renewal, informing the user of the service content, the amount of deduction and other matters.
To put it simply, before the auto-renewal starts, you need to introduce the specific content of the project and the method of stopping the auto-renewal in detail and straightforwardly, and the user can only handle it after the second confirmation. 5 days before renewal, the user needs to be informed of the next stage of service content, deduction amount and other matters in a clear, straightforward and conspicuous manner. According to the analysis, after the implementation of the new standard, it will greatly reduce the forced renewal of users because they forget or do not know how to unsubscribe. Then some friends are about to ask, if you are not a Xiaomi user, will the App on your mobile phone adjust the auto-renewal function according to such a standard?
Xiaobian can clearly say that it will be, because this adjustment of the Xiaomi App Store is consistent with the requirements of the "Regulations for the Implementation of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests" issued on March 15, 2024.
In Article 10 of Chapter 2, it is stated that where proprietors provide services by means such as automatic extension or automatic renewal, they shall draw the attention of consumers in a conspicuous manner before consumers accept the services and before the dates such as automatic extension and automatic renewal. In other words, according to national requirements, as long as the App of any manufacturer and platform provides automatic renewal service, there needs to be a significant reminder before renewal, and the effective time of this regulation is July 1, 2024, which means that after July 1 this year, all Apps need to be adjusted according to the requirements, so there is no need to worry.
Recently, Xiaobian and my colleagues have found that many apps have been reminded a few days in advance of automatic renewal and informed how to unsubscribe.
For consumers like Xiaobian and your friends, you can effectively protect your rights by carefully reading the instructions and understanding after-sales when you consume, and interested partners can carefully read the "Regulations on the Implementation of the Consumer Rights and Interests Protection Law of the People's Republic of China" issued on March 15 this year. Friends who are interested in the follow-up adjustment of related apps can also stay tuned.