Li Qiang and Wang Qing are an ordinary couple living in Beijing, both of whom work for an Internet company, and their lives are fast-paced and stressful. In the past year, they have found that their sleep quality is getting worse and worse, often waking up in the middle of the night, and waking up the next day feeling physically tired and lacking energy.
One night, Wang Qing tossed and turned, unable to sleep. She gently shook Li Qiang next to her and whispered, "Qiang Qiang, wake up, I can't sleep again." ”
Li Qiang opened his eyes in a daze, and replied in a hoarse voice: "Qingqing, what's wrong? Are you having nightmares again?"
"No," Wang Qing replied helplessly, "I just can't sleep, I feel that the bed is hard, and my body is uncomfortable." ”
Li Qiang sat up, rubbed his eyes, and said seriously: "I also feel bad sleep during this time. Isn't it time for us to change our mattress?"
"Change the mattress?" Wang Qing asked suspiciously, "Can it be useful?"
"I've heard that there are now some high-tech mattresses that can be adjusted to the curves of the human body to help improve sleep. Li Qiang turned on his mobile phone and began to search for relevant information, "Look, many people recommend this brand of mattresses, saying that the quality of sleep has been greatly improved after using them." ”
Wang Qing leaned over to take a look, but after seeing the price, she couldn't help but take a breath, "150,000 yuan!
"It's a bit expensive, but it's worth it if it really improves our sleep. Li Qiang said, "You think, bad sleep affects our work and life, and it is not good for our health in the long run." We don't usually spend much money, so this time we should consider it an investment in ourselves. ”
"Well, you have a point. Wang Qing pondered for a moment, and finally nodded in agreement, "Then let's go to the store and give it a try, shall we?"
On the weekend of the next day, Li Qiang and Wang Qing came to the mattress store. A variety of high-end mattresses are displayed in the store, and the sales staff enthusiastically introduce them to them.
"Powered by the latest technology, this mattress automatically adjusts its firmness to your body's temperature and weight, so you can get the most comfortable sleep every night. The salesperson gushed about it.
Li Qiang and Wang Qing tried to lie down for a while, and they did feel very comfortable. The two looked at each other, and there was a glint of satisfaction in their eyes.
"We decided to buy this one. Li Qiang said to the sales staff.
After returning home, Li Qiang and Wang Qing were full of anticipation for the upcoming new mattress. Wang Qing even joked: "When the time comes, will we be able to sleep like babies every day?"
Li Qiang replied with a smile: "Of course, we have to say goodbye to insomnia." ”
What they don't know is that this purchase will bring them unexpected experiences and challenges.
Two months later, Li Qiang and Wang Qing's initial excitement about the high-end mattress worth 150,000 yuan was gone. Not only did there be no improvement in sleep quality, but because of some discomfort problems with the mattress, their sleep problems seemed to be more serious.
One night, Wang Qing tossed and turned, unable to sleep, and she felt a slight pain in her back, which was unprecedented. "Qiangqiang, wake up, how do you feel about this mattress?" Wang Qing asked in a low voice.
Li Qiang opened his eyes in a daze: "What's the matter, Qingqing, can't you sleep again?"
"No, I think there's something wrong with this mattress. My back hurts a little now, what about you?" Wang Qing's voice carried a hint of concern.
Li Qiang sat up and thought about it seriously: "Speaking of which, when I got up in the morning recently, I always felt uncomfortable in my waist. I thought it was because I was tired from work. ”
"I don't think this matter can be left at that," Wang Qing said firmly, "We have spent so much money, how can we tolerate buying a problematic product? ”
The next day, Li Qiang and Wang Qing came to the mattress sales store and found the salesperson who had received them before. "Hello, we are customers who bought that high-end mattress two months ago. But after using it for a while, we found that there was something wrong with this mattress. Wang Qing cut straight to the point.
The salesperson looked embarrassed: "Oh, that's it." But our mattress has undergone strict quality testing, so it stands to reason that there should be no problem. ”
"But that's the way it is, we both don't feel right. We suspect that the quality of this mattress is not the same as advertised. Li Qiang also said.
The salesperson pondered for a while, and then said, "In this case, I will contact our after-sales service department for you and arrange for someone to come to check it." ”
After returning home, Li Qiang and Wang Qing waited for the door-to-door service of the after-sales service personnel, but they did not have much expectation in their hearts. "You say, what if they shirk their responsibilities?" Wang Qing worried.
"Let's see when the time comes, if it doesn't work, we will complain to the consumer association, or ask a lawyer for advice." Li Qiang tried his best to comfort.
A few days later, the after-sales service staff finally came to inspect the mattress. They inspected the structure of the mattress, inquired about the use of the mattress, and finally told Li Qiang and Wang Qing that they needed to take the mattress back for further testing.
During the days of waiting, Li Qiang and Wang Qing could only temporarily sleep back on their old mattresses, and the discomfort every night made them doubt even more whether their original decision was correct. Through this incident, they realized that when buying high-priced goods, they should not only be attracted by advertising, but should also consider and choose carefully.
After weeks of waiting, Li Qiang and Wang Qing were disappointed by the response from the after-sales service department, who claimed that after testing, the mattress met all quality standards and there was no so-called problem.
Li Qiang angrily dropped the phone: "This is simply perfunctory! Our problem has not been solved at all." ”
Wang Qing was also full of grievances: "Why are we so unlucky and spend so much money to buy a problem mattress." ”
At this moment, Li Qiang's friend Xiao Liu came to visit. Seeing the sad faces of the two, he asked what happened. Li Qiang told Xiao Liu what had happened.
After hearing this, Xiao Liu pondered for a while and said, "I have a friend who does material testing, why don't we test this mattress again in private?" ”
Li Qiang and Wang Qing glanced at each other and felt that this suggestion was good, so they agreed.
A few days later, Xiao Liu's friend took professional equipment to the door to conduct a detailed inspection of the mattress. The result was surprising – a chemical material used in the mattress that was cheap and potentially harmful to the human body.
Upon learning of this result, Li Qiang and Wang Qing were both shocked and angry. They decided to take action, first filing a formal complaint with the manufacturer and seeking legal help, as well as making the matter public on social media, hoping to attract more attention.
Li Qiang wrote on social media: "We believe in the power of brands, but in exchange for health concerns. It's not just our problem, it's the problem of all consumers. I hope that everyone will pay attention and not let more people be victimized. ”
This message quickly sparked a heated discussion, with many netizens expressing their support and sharing their own similar experiences.
Under the pressure of public opinion, the mattress company had to respond to the incident, promising to conduct a thorough investigation and understand and compensate Li Qiang and Wang Qing's situation.
At the same time, Li Qiang and Wang Qing also contacted a lawyer who specializes in consumer rights protection, and prepared to pursue the responsibility of the manufacturer through legal channels.
Wang Qing said to Li Qiang: "Although we have encountered so many troubles, at least we have stood up and fought for the rights and interests of ourselves and other consumers." ”
Li Qiang nodded: "Yes, in the face of injustice, we can't be silent, only by standing up bravely can we make things develop in the right direction." ”
Through this incident, Li Qiang and Wang Qing not only learned how to protect their rights and interests, but also made more consumers realize that speaking out bravely is an effective way to protect their rights and interests in the face of consumer disputes.
Under the double pressure of lawyers and public opinion, the mattress company finally agreed to Li Qiang and Wang Qing's request, not only refunded 150,000 yuan in full, but also gave an additional amount of compensation as an apology.
After learning the news, Li Qiang and Wang Qing cheered at home. "We won, Qingqing! We really did it!" Li Qiang hugged Wang Qing excitedly.
Wang Qing's eyes flashed with tears, and she said with a smile: "Yes, Qiangqiang, I didn't expect such a good result." It's all thanks to your persistence and hard work. ”
"Not only me, but also Xiao Liu and all the netizens who support us. We couldn't have done this without their help. Li Qiang said humbly.
Shortly after the matter of mattress refunds and compensation was settled, the mattress company issued an open letter acknowledging the problems with product quality and advertising, and apologizing to all consumers. What's more, the company promises to thoroughly inspect and improve its products to ensure that every product provided to consumers in the future is safe and reliable.
In addition, they have launched a customer feedback mechanism to encourage consumers to provide valuable opinions and suggestions so that the company can continuously optimize its products and services.
When Li Qiang and Wang Qing saw this open letter, they were very relieved. "It seems that our efforts have not only solved our own problems, but also contributed to the progress of the industry as a whole. Wang Qing said with emotion.
"Yes, in the future, we must continue to pay attention to consumer rights and interests, and bravely stand up and speak for ourselves. Li Qiang clasped Wang Qing's hand and said firmly.
A few months later, Li Qiang and Wang Qing bought a new mattress on the recommendation of a friend. This time, they not only went to the physical store to experience the product in person, but also carefully studied the materials and production process of the product. Luckily, the new mattress was very comfortable and exactly what they expected, and the couple was finally able to enjoy a good night's sleep.
After experiencing this incident, Li Qiang and Wang Qing realized that as consumers, it is very important to protect their rights and interests. Moreover, by expressing one's demands in the right way, you can not only solve problems, but also have a positive impact on society.
Late at night, Li Qiang and Wang Qing lay on the new mattress, looking at the starry sky outside the window, their hearts full of peace and satisfaction. "We learned a lot from this experience, didn't we?" Ms. Wang whispered.
"Yes, we have become stronger and wiser. Li Qiang replied softly, then closed his eyes and slowly fell asleep.
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