Mobile communication has long become an indispensable part of modern life, it not only connects our family and friends, but also is an important carrier of our daily activities such as Internet access and payment. However, it is disturbing that most of us have experienced the problem of "hidden deductions" from telecom operators.
According to a report by the People's Daily, there is a serious hidden deduction chaos within China Mobile, which has 63 million users, and not only ordinary users have suffered from it, but even reporters have been "deducted" for personal investigation. This has aroused widespread concern from all walks of life, and the People's Daily has directly called for solving this problem and safeguarding the legitimate rights and interests of the majority of users.
What exactly does this "hidden deduction" storm of telecom operators mean? Why does this happen? How should users protect their rights? In view of these problems, it is necessary for us to analyze them in depth.
The chaos of "hidden deductions" in the telecommunications industry
Judging from the report of the People's Daily, China Mobile has a serious hidden deduction problem, not only ordinary users have suffered from it, but even reporters have personally investigated and encountered the experience of being deducted. This shows that this problem is not an isolated phenomenon, but a general chaos in the telecommunications industry.
First of all, operators such as China Mobile have deducted fees from users through various means, causing many old users to suffer economic losses. For example, the price of the package for old users has been silently increased, from a standard package of 8 yuan per month to a high-priced package of 38 yuan, and the user is completely unaware, and as a result, he pays an extra 30 yuan per month. Another example is that under the banner of "discounts", various additional services are promoted to users, which is actually driving up the user's call fee.
This practice is obviously contrary to the principle of good faith management and seriously infringes on the legitimate rights and interests of users. In the face of users' doubts, the operator's staff prevaricated on various grounds, and even recorded "evidence" claiming that the user's permission had been obtained. This practice is even more despicable.
Second, telecom operators' services are also unfair and opaque. For example, offering new users various benefits and benefits, while ignoring some old users, obviously exacerbates user dissatisfaction. For example, some services are too complex to be designed and used by many elderly users, which makes it difficult for them to enjoy the convenience they deserve.
In general, this kind of "hidden deduction" and unfair service not only damage the interests of users, but also seriously damage the credibility of telecom operators. Users are often forced to continue to "put up" because they are unwilling to change their mobile numbers, which undoubtedly contributes to the bad behavior of operators.
The reason behind the "hidden deduction" in the telecom industry
So, why do telecom operators have such a serious problem of "hidden deductions"? I think there are several main reasons:
First, there is a lack of effective regulation in the telecommunications sector. As an important industry related to the national economy and people's livelihood, the telecommunications industry has been strictly controlled for a long time, but in fact, the supervision is still insufficient. For example, there is a lack of clear laws and regulations to regulate hidden deductions and other behaviors, which makes operators have nothing to fear.
Second, the pressure of industry competition. With the rapid development of communication technology, the competition in the telecom industry has become more and more fierce, which also puts some pressure on operators' revenue growth. In order to maintain profits, some operators have to adopt some illegal measures, such as hidden deductions, to increase revenue.
Third, some operators lack the awareness of integrity management. Although the telecom industry, as a public utility, should take it as its responsibility to serve the public and benefit the society, some operators only care about their own interests and lack the awareness of being responsible for users, resulting in frequent hidden deductions and other behaviors.
Fourth, passivity caused by user stickiness. As we all know, once a user has opened a mobile phone number with a certain operator, it is often difficult to change it, because it involves many inconveniences such as contact with relatives and friends. It is precisely by taking advantage of this kind of user stickiness that operators dare to exploit users in various ways without scrupulousness.
In short, the crux of the problem of "hidden deductions" in the telecom industry lies in the combined effect of many factors such as weak supervision, competitive pressure in the industry, lack of integrity awareness of some enterprises, and passive acceptance by users. Only by fundamentally solving these problems can we truly put an end to the occurrence of this chaotic phenomenon.
The road to user rights protection: legal confidence and industry norms
So, in the face of the "hidden deduction" behavior of telecom operators, how should the majority of users protect their legitimate rights and interests?
First of all, users should establish confidence and determination to protect their rights. As pointed out by the People's Daily, hidden deductions are not only about money, but also about the basic rights of users. Once this situation is encountered, users must resolutely protect their legitimate rights and interests, and cannot give up because the amount is small.
Second, users should make full use of legal weapons. The so-called "knowing the law is ability", only by truly understanding the relevant laws, can users take the initiative in the process of protecting their rights. For example, the Law on the Protection of Consumer Rights and Interests and the Telecommunications Regulations have clear provisions prohibiting telecom operators from making hidden deductions. Users can fully protect their rights in accordance with the law and force the operator to make reasonable explanations and compensation.
Again, the user has to hold on to the evidence. As reported in the People's Daily, when users encounter hidden deductions, they should keep relevant call recordings, chat screenshots and other evidence as soon as possible. These are important evidence for rights protection, which can strongly support the demands of users.
Finally, users should also actively report and complain. Whether it is to report to the operator's complaint hotline or to the higher-level regulatory authorities, as long as the user finds a problem, it should take timely action. Only when everyone speaks out together can the telecommunications industry attract attention and effectively safeguard the interests of users.
In short, in the face of the "hidden deduction" behavior of telecom operators, users must not back down, but must firmly defend their rights to the end. This is not only the need to protect their own rights and interests, but also the responsibility to promote the standardized development of the industry.
Towards standardization: industry self-discipline and perfect supervision
In addition to the active protection of users' rights, the telecom industry itself should also take the initiative to standardize development. This includes two aspects: one is to strengthen industry self-discipline; The second is to promote the continuous improvement of the regulatory system.
In terms of industry self-discipline, telecom operators should effectively enhance their sense of social responsibility, consciously abide by laws and regulations, and provide services to users honestly and trustworthy. For example, in terms of tariff settings, preferential policies, service experience, etc., it is necessary to be open and transparent, and do not engage in any "black box operation". At the same time, the industry should also establish a sound complaint handling mechanism to solve various problems encountered by users in a timely manner.
In terms of improving supervision, the relevant departments should further improve the legal system, clearly prohibit hidden deductions, abuse of package authority and other behaviors, and formulate corresponding punishment measures. At the same time, the regulatory authorities should also strengthen the daily supervision of operators, and promptly discover and severely crack down on all kinds of violations of laws and regulations.
At the same time, we should also give full play to the role of all sectors of society. For example, consumer organizations should actively defend their rights and play the role of public opinion supervision; The news media should also continue to pay attention to and expose the chaos in the industry, so that all sectors of society can participate together.
In short, only when telecom operators effectively enhance their sense of social responsibility, take the initiative to accept industry self-discipline, and the regulatory authorities continue to improve the regulatory system, can they truly curb the occurrence of chaos such as "hidden deductions" and safeguard the legitimate rights and interests of the majority of users. This will require the joint efforts of all parties, but it is believed that it will eventually lead to a more regulated and orderly telecommunications industry.
With the rapid development of modern communication technology, the telecommunications industry is becoming an indispensable part of people's daily life. However, it is regrettable that some telecom operators have taken advantage of their own advantages to carry out various forms of "hidden deductions" on users, which has seriously damaged the legitimate rights and interests of users.
From the analysis of this paper, it can be seen that the root cause of this problem lies in many factors such as poor industry supervision, lack of integrity awareness of enterprises, and lack of awareness of users' own rights protection. To solve this problem, it is necessary for all parties to work together, including users to firmly protect their rights, operators to take the initiative to regulate operations, and regulatory authorities to further strengthen supervision.
In short, let us work together to build a more fair and just telecommunications service environment, so that the majority of users can truly feel the warmth and convenience of the online world. Let's keep working on that!