Jumia's first investment conference in 2024 will start on April 25.
In the first quarter of this year, Jumia has organized several tea parties and offline salons, and held the "Extraordinary Night JUMIA 2023 Annual Awards Ceremony" on March 22. Through these activities, we have met many old friends and met many new ones.
Like Jumia, these sellers are full of confidence in the African cross-border e-commerce market, want to understand the latest development trends of the African e-commerce market through Jumia, hope to get more accurate brand selection strategy guidance, and also look forward to the platform can bring more favorable policies and operational support.
In the process of online and offline communication, Jumia found that many novice sellers are still confused in terms of entry, operation, logistics, etc., and we carefully collected the most popular questions and answered them.
Chinese sellers are required to provide the following information to enter Jumia:
1. Legal person ID card.
2. The company's business license, the company's business license, and the legal person information need to be consistent with the legal person's ID card information.
3. Corporate payment account binding, currently the platform only supports binding Payoneer (USD payment) and Yiyunhui (local currency payment).
Note: If you are applying for a store with "Official" in its name, please provide the relevant brand registration certificate. If the brand is not owned by the company, a brand authorization letter is also required.
After the application is approved, the seller will receive the notification email of successful settlement, and will also receive password change emails from different sites, and the format of the password change instruction email sent by each site is different. Open the password change email of each site, and click the link in the email to enter the password change page, change the password on the password change page, and then enter the seller panel of each site after changing the password.
If it has been more than 24 hours since the password change email, or if you have not received the password change email, the seller can follow the instructions of the successful registration email "Change Password".
If the entry information is approved, it will take about 7 working days to receive an email notification of the successful opening of the store, and the seller can enter the seller panel to upload the product after receiving the notice.
Prohibited items include prohibited goods and prohibited items, and the specific list of prohibited items can be viewed in the Jumia Seller Learning Center:
Note: For overseas warehouse sellers, if the product does not belong to the prohibited goods in the corresponding country, whether the product can be shipped needs to consult the third-party logistics provider that the merchant cooperates with.
For which products are easy to sell, you can pay attention to the "Product Selection Business Opportunities" collection of Jumia's official account, or scan the QR code to learn about the latest hot-selling product data and product selection trends:
From June 1, 2023, all Jumia sites will cancel the warehousing fee for overseas warehouse products.
From October 27, 2023, all overseas warehouse (FBJ) products from international sellers will enjoy free storage fees for 14 days, and storage fees will be charged on a daily basis according to the size of the product from the 15th day from the date of the goods being put on the shelves. Currently, storage fees apply to all overseas warehouse sellers.
Starting from February 8, 2024, Jumia will charge a standard delivery and delivery fee for all sites, which is applicable to the products that are displayed in the Seller Central background of each overseas warehouse seller and show the "Delivered" status (Note: If the product status is "Returned" or "Delivery Failed", this fee will not be incurred).
Dollar refund
Currently, all Jumia stores support USD payouts, which means that payments can be made to the merchant's Payoneer account. Payment will be made twice a calendar month, usually on the fifth business day (local country time) after the end of each billing cycle. When making a payment, Jumia will settle the payment according to the exchange rate of the previous invoice on the date of collection, regardless of the exchange rate on the date of collection, and if any previous billing period is not paid, Jumia will still settle the payment according to the exchange rate of the previous invoice on the actual payment date.
Local currency refund
Jumia local currency payouts are currently available in Nigeria NG (Naira NGN), Ghana GH (Saidi GHS), Kenya KE (Shilling KES), Senegal SN (West African CFA Franc XOF), Côte d'Ivoire IC (West African CFA Franc XOF), Uganda UG (Shilling UGX). There are two payment collection modes: payment suppliers and sellers with their own local accounts or local payment agents. The local currency payment account of One Cloud Exchange supports weekly payment, and more details of local currency payment can be found on the official website.
More frequently asked Q&A can be found in the "FAQ" section of the Seller Knowledge Base in the Jumia Seller Learning Center. Of course, if the seller friend has other problems that cannot be solved, please feel free to leave a message in the comment area.