Procter & Gamble recently responded to an incident in which a consumer found a blade embedded in the soap while using Skincare. According to the consumer's statement, he accidentally found a blade embedded in the Comfort soap while taking a shower. This news has attracted widespread attention and concern, which has caused a certain negative impact on Procter & Gamble.
Regarding this incident, Procter & Gamble said that they attach great importance to consumer safety and product quality, and deeply regret the occurrence of this incident. After investigation, Procter & Gamble confirmed that the blade was not put into the soap during the production process, and that no workers accidentally dropped the blade into the product.
According to Procter & Gamble, their production line has a strict quality control system, including automated equipment and monitoring systems, designed to ensure product quality and safety. During the production process, all raw materials and products are subjected to rigorous testing and screening to ensure that there are no foreign bodies.
Procter & Gamble also said that after getting in touch with the consumer, they have asked the consumer to provide relevant evidence and product samples for a more in-depth investigation. At the same time, P&G also promised to strengthen internal quality control and monitoring to ensure that similar incidents do not happen again. They will continue to work with regulatory authorities and relevant authorities to safeguard the rights and interests of consumers and the quality of their products.
In response to consumer and public concerns, Procter & Gamble said they will go all out to address the issue and respond positively to consumer feedback and concerns. At the same time, they called on consumers to carefully inspect the products and contact Procter & Gamble or relevant departments immediately if they find anything abnormal.
In general, according to Procter & Gamble's response, they denied the possibility that the incident was caused by a worker accidentally falling into a blade. Procter & Gamble said it would strengthen internal quality control and maintain close contact with consumers to ensure the quality and safety of its products. When using the product, consumers should also pay attention to checking and timely feedback on abnormal conditions, so as to jointly safeguard the rights and interests of consumers and product safety.